[var] => content
[type] => preview
[var] => cut_url
Erica L. G.
EXECUTIVE SUMMARY RESULTSDRIVEN INFORMATION TECHNOLOGY MANAGER WITH OVER + YEARS EXPERIENCE IN IT OBJECTIVE Manage an Information Systems unit and lead a diverse team of IT professionals, who will support enterprise applications or participate in projects implementing new technologies. AREAS OF EXPERTISE
Staff Management Strengths: Employee Development; Coaching; Conflict Resolution; Budgeting / Cost Benefit Analysis eDiscovery / Risk Management Systems Analysis Database Design / Development Professional Services Contracts / Master Lease Agreements Strategic Planning / Business Continuity Instructional Technology / Classroom Training Infrastructure Design & Implementation Web / Portal Application Development
ITILv & Policy / Procedure Development Statistical Reporting Large Scale Deployments Data Conversions / Migrations
IT Manager/Agency CIO New Mexico Board of Nursing Sept to present Direct all IT services for the agency; Maintain IT budget >$,; Supervise IT staff and consultants; Maintain IT Strategic Plan and Business Continuity Plan; Negotiates / manages all IT Service Contracts Service Level Agreements, Software Maintenance, Professional Services, and Master Lease Agreements; Create/maintain/enforce compliance with IT policies, New Mexico State IT Policies, the State IT Strategic Plan, and the Governor&;s Initiatives; adheres to industry best practices ITILv/v; Serve as Project Lead for all IT Projects; lead new initiatives in IT and IT Management; Collaborate with Operational Managers, other state agencies, licensing boards, and external vendors; Leverage technologies that will maximize public safety, conserve energy, and reduce costs; Provide st /nd/rd level technical support for the Licensing Application, Network Infrastructure, Virtual Server Environment, and the agency&;s Web / IVR applications; Ensure accessibility and data integrity for all agency information systems; Coordinate and manage all reporting needs and data analysis for the agency;
Created agency&;s firstever Information Systems Department Vision/Mission/Values, IT Strategic Plan, IT Service Catalog, and created brand new IT Support Analyst position and job description; Implemented firstever "Paperless Board Meetings" for the agency&;s Disciplinary Hearings and General Board Meetings; both meetings are now completely paperless; saved agency over $, per meeting in printing/photocopying costs; Increased operational efficiency by % through analysis of workflow issues and implementation of automated webbased solutions that reduced staff time spent on manual processes; Negotiated with vendor to reduce IT Project contract from $, down to just under $,; saved agency over $,; this savings was then transferred to other categories where needed; Leveraged master lease agreement to purchase Virtual Server; also negotiated the use of $, training facility and over $, worth of training for staff into the same lease agreement; Successful database implementation of License in less than ½ years; agency had struggled for four years prior; prior $, contract produced little results; my project contract was less than $, and resulted in successful implementation of not only the LK application but also the updated web application for licensure verification and the NURSYS nightly data export; Recognized other state IT staff who assisted during the LK implementation project; received special thankyou from Marlin Mackey, State Chief Information Officer and Cabinet Secretary; Wrote recommendation letters for licensing staff to facilitate their reclassification to higherpaid positions;
Erica L. G.
Team Lead, LoboPhone/LoboWeb University of New Mexico Feb Aug
Team Lead and Primary Support Analyst for LoboWeb / LoboPhone, UNM&;s implementation of SunGard Banner Self Service ERP Application Oracle ig/Oracle Web Toolkit/Oracle Formsbased x web and phone registration system; Trained, supervised , prioritized and assigned tasks to other Analyst/Programmers and consultants; Project Lead, TouchNet ePayments responsible for defining all aspects of the project scope, coordinating duties of other project members, the DBA team, and Touchnet consultants. Project Lead, Banner Voice Response Implementation LoboPhone; responsible for all aspects of the project scope, coordinating upgrade of the Voice Response servers with the vendor, troubleshooting connectivity issues with the DBA team and implementing lockdown procedures with the systems and network group. Project Team Member, Banner Self Service LoboWeb; responsible for all aspects of the project scope, coordinating upgrade of the Voice Response servers with the vendor, troubleshooting connectivity issues with the DBA team and implementing lockdown procedures with the systems and network group.
ERP Project Implementation
Banner Upgrade Project; coordinated Banner upgrade in extremely short timeframe over Christmas holiday; LoboWeb colead duties included implementation of selfservice LoboWeb modules for Student, Financial Aid, Faculty & Advisor, Catalog & Schedule, and Admissions & Recruitment + total web pages. Also coordinated and troubleshoot issues with portal access for new and returning students and faculty. LoboWeb / TouchNet Application Support over , web pages, custom web enhancements, custom IVR enhancements; Admissions, Registration, Financial Aid, and Faculty/Advisors; LoboPhone Voice Response Application Support Admissions, Registration, Billing, Financial Aid; Worked closely with numerous other campus offices Registrar, Bursar, Admissions, Finance, Orientation, etc. to ensure requested enhancements to LoboWeb / LoboPhone were provided in a timely manner and met the needs of the departments and enhanced the student&;s experience. Closely monitored security surrounding application environment implement /update firewall policies, conduct port scans, perform server administration lockdown procedures, etc., to ensure compliance with PCI credit card industry payment standards, and to maintain overall secure environment for other sensitive data. Collected functional requirements for enhancements to LoboWeb/LoboPhone/ePayments; Wrote custom Oracle PL/SQL procedures and new web pages using PSP and Oracle webToolkit;
Handson Technical Support
Coordinated maintenance of all application documentation; Analyzed trends in registration activity and credit card payments; identify peak periods; work closely with Bursar&;s office to implement several methods to encourage students to pay early, thus drastically reducing the load on the servers caused by students waiting until the last minute to pay their tuition and fees prior to disenrollment. Produced regular statistical reports to illustrate student trends in registration activity; worked closely with campus constituents and support staff to minimize interruptions during highuse periods; Responsible for initiating and leading new projects, conducting team meetings, and making presentations to ITS departments as well as external ITS customers.
Seamless implementation of Banner Self Service and Banner Upgrade; Publication of custom code "View Printable Schedule" with SunGard organization; over downloads; Presented two very wellattended presentations at SunGard Conference SETA West; Created online team calendar and oncall web application to facilitate collaboration and streamline task workflow; Maintained and enhanced legacy web/phone registration application by modifying code written in FirstLine Encore for voice response and WebEncore for web, both proprietary scripting languages; Created custom training materials and delivered classroom training to application support and Registrar staff;
Website Administrator University of New Mexico Feb Sept
Web design/development for Institute of Professional Development and Teacher Education Department at the UNM College of Education; Developed Transition to Teaching Reporting Portal/Website; used for tracking TT participants both for workshop attendance and demographic information; this data proved to be instrumental in ability to provide fast, accurate data for federal grant reports as well as cohort data useful to school districts on which high needs chools were being serviced; Project Lead for various IPD/College of Education initiatives: fileserver consolidation/active directory implementation/ online class design for IDEALNM; serve as conduit between college constituents and Information Technology unit;
Developed highly interactive, userfriendly interface for the TT program using attractive Flashbased graphs; received tremendous praise and attention for this unique site and its ability to serve multiple data uses; Developed tremendous working relationship with IDEALNM; was highly instrumental in connecting UNM IPD/College of Education/Public Education Department with IDEALNM folks for permanent partnership;
Erica L. G.
My DETAILED RESUME is also available upon request The detailed resume showcases all positions held from to
Bachelor of Science in Business Administration with Honors, Dec
The University of Nevada Las Vegas Major in Public Accounting GPA ./.
Association of Information Technology Professionals AITP New Mexico Technology Council NMTC New Mexico Society for Technology in Education NMSTE Information Technology Service Management Foundation itSMF SunGard Education Technology Association SETA
"ITILv Foundation" passed exam on // IDEALNM BlackBoard Course Design //
Created also boot camp plus one week handson VMWare cert program
IDEALNM BlackBoard Domain Adminisration // VMWare ESX and Virtual Center Server //
"Building Managerial Excellence" Certificate Program, April
University of New Mexico Robert O. Anderson School of Management Week Certificate Program for Managers
University of New Mexico Robert O. Anderson School of Management Week Certificate Program in Conflict Management for Managers
"Diamonds in the Rough", November
"Essentials for Managers Part " Certificate Program, May
University of New Mexico Robert O. Anderson School of Management Week Certificate Program for Managers University of New Mexico month training / refresher program for UNM Managers
Management Academy Graduate, Dec
IT Summit for NCSBN National Council of the State Boards of Nursing May System Automation User&;s Conference October SunGard Higher Education Summit March Sungard Higher Education Technology Association SETA West Presenter November New Mexico Technology in Education NMTIE, formerly CHECS
Graduated with Honors from UNLV Honors Program Dean&;s Honor List, , , and Recipient, Margaret Elardi Valedictorian $, scholarship
Available upon request
Erica L. G.
UNIVERSITY OF TEXAS AT AUSTIN UT Austin Commencement AUSTIN COMMUNITY South by Southwest Film Festival KLRU TV auctions UNIVERSITY OF NEVADA, LAS VEGAS Production Engineer / Content Contributor, Awareness Radio Show, Production Engineer / Content Contributor, st Century Women Radio Show, Disc Jockey / Sound Effects Engineer, Difficult Listening Radio Show, Telephone Fundraiser Volunteer, annual donation drive Editor / Content Contributor, UNLV Honors Program Newsletter, President, Student Accounting Association, Secretary / Editor and Content Contributor, Student Accounting Association Newsletter, Treasurer/Fundraiser Event Coordinator, UNLV Honors Program,
ADDITIONAL SKILLSETS & TRAINING
REPORTING TOOLS SCRIPTING LANGUAGES CMS/BLOG/WIKI/SOCIAL MEDIA MICROSOFT TOOLS
DEVELOPMENT / PUBLISHING TOOLS
SQL, TSQL, PL/SQL, NATURAL .x.x, SAS .x.x, ASP.NET, VisualBasic ../.NET, C, C++ Intro/Advanced Oracle PL/SQL March ; SunGard Higher Education Banner Self Service March ; SunGard Higher Education Using Banner APIs January
DESKTOP / NETWORK OPERATING SYSTEMS / WEB SERVERS
Windows XP//NT///.x, Debian Linux ., MacOS .x.; DOS .x.x, Digital UNIX .f, HPUX Unix, AppleShare .x., Windows NT .x.x, Windows / Server, VMWare ESX .x, NetWare .., Apache Web Server, Microsoft Internet Information Server IIS .x.x, Personal Web Server PWS