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<pre>Array ( [var] => cut_url ) </pre> Resume for Cindy H. for Executive Manager / Computer & IT Services in Highlands Ranch, Colorado. Search More Resumes for Executive Manager on Resumark.com #IVZ9V3DWQ
 

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Resume for Cindy H. for Executive Manager / Computer & IT Services in Highlands Ranch, Colorado




Occupation: Executive Manager Industry: Computer & IT Services
Country: United States City: Highlands Ranch
State: Colorado ZIP: 80126



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Cindy H.
Confidentiality Requested and Appreciated
IT Executive fusing handson business leadership and technology expertise to drive service and
performance levels while expanding revenue streams; excels in operational leadership, business
development, program and project management, startup ventures, and management consulting.
Experience within the US, Europe, Latin America, and Middle Eastern markets.
Industry Expertise includes financial, oil and gas, small business, and telecommunications.
Entrepreneurial Leader with a track record of increasing sales, reducing costs, and streamlining
operations in a wide range of situations.
• Found multimillion dollar savings on billing errors for a telecommunication client.
• Launched new products which included branding, strategic marketing and web site management
that increased revenue by over %.
Transformation Strategist fostering positive change to coincide with corporate and global market needs;
facilitates and introduces best practices to optimize business, operational, and process integrity.
• Drove service assurance solutions and cost recovery applications for multinational
telecommunication clients, transforming operational approach from reactive to proactive that
boosted customer satisfaction.
• Overhauled and globalized service models to include over business partners for a Geographical
Information Systems solution.
• Transformed challenged organizations into market leaders, bridging disparate teams, and introducing
operational and business tactics for a new telecommunication startup.
Executive MBA Telecommunications Illinois Institute of Technology,
Chicago
Bachelors of Arts Computer Science Illinois Institute of Technology,
Chicago
PROFESSIONAL OVERVIEW____________________________________________________________
Senior Service Manager | tw telecom Current
• Executive manager working with Elite clients on all service, and telecommunication maintenance
issues.
• I managed the Network Operation Center personnel, maintenance groups, and network
management teams to identify solutions for client’s WAN, LAN, and Ethernet technologies. Elite
clients included large consulting company, national retail chain, government account, and multi
national financial company.
• I was the single point of contact for escalation of network outages.
Principal Management Consultant | H. LLC.
• Sr. Consultant at British Petroleum BP defining internal processes and procedures in preparation
for OSHA audit.
• Business Process Improvement and developing systems and solutions including the audit of plant,
equipment, and systems in the refinery.
• Project managed the Knowledge Management Piping and Instrumentation Diagrams work stream
defining characteristics to maintain detailed information and accurate diagrams.
• Developed schedules to keep track of deliverables and defined detailed tasks.
Service Delivery Manager / Account Manager | Subex Inc. –
• Program managed large communication clients for wireless fraud systems, service assurance
solutions, interconnect billing, and revenue assurance applications. These large clients included
Verizon, Telus Canada, Embarq, Level , and Qwest that resulted in finding multimillion dollars in
savings on billing errors.
• Managed the technical team, including project managers, implementation consultants, database
administrators, developers in India, and client personnel for a data center service bureau offering.
This offering saved clients millions in systems and hardware expenditures. Responsible for project
planning, project budget, project staffing, risk and mitigation, issue tracking and resolution,
requirements gathering and workshop development.
• Presented Quarterly Business Reviews QBR’s that uncovered new opportunities resulting in $M
addon new business.
• Created high level strategic processes and procedures for professional services, production
support, and application monitoring for service level agreements. Generated % internal savings
on service and support timeframes achieving higher levels of client satisfaction.
Principal Management Consultant | H. LLC. –
• International contract in Dubai preparing for the launch of a new communication company with
data solutions including Domestic Circuits, International Circuits, Broad Band Internet, WIFI,
Managed TV, Web Hosting and Satellite services.
• Project managed a team of business analysts and product managers to deliver data solutions.
Implemented plans and delivered to business customers technical and consumer products.
• Consulted with small and medium sized businesses to develop systems, implement software
solutions and generate implementation plans generating thousand of dollars in cost savings.
• Developed wire line and wireless solutions including prepaid and postpaid services, mobile ‘pay
as go’, international roaming, and mobile broadband for business and residential clients.
• Developed workshops for gathering and translating business process requirements into functional
and technical solutions.
• Developed an Access database for a Hard Money Financial Lender saving $K in expenses.
• Built a Salesforce.com database for a Nonprofit software vendor generating $K in new
business.
Sr. Manager Communication & Content, | KPMG Consulting Inc.
• Developed the strategic response to two Latin American initiatives for new operational and
business systems and solutions. This included building the relationships with the network
provisioning, network inventory management, and EAImiddleware vendors.
• Defined requirements and provided a strategic response $M Engagement for Brazil Telecom.
• Managed the in country contacts of rd party channel partners that were required to develop,
service, and provide technical support for the contract.
Business Development Product Manager | EHPT USA Inc. Ericsson & Hewlett Packard Joint Venture
• Developed a comprehensive pricing program and built a productivity improvement system for sales
and channel management.
• Created a pricing program automating the product portfolio and provided discount metrics that fed
into the HP sales process that generated over % cost savings while eliminating manual
processing.
• As a channel manager with SUN identified joint prospects, developed the partnership, and
prepared joint presentations for the NetFusion product line.
• Identified rd party electronic billing presentment and presentation EBPP providers, initiated sales
contacts, presented product portfolio, incorporated them into the channel program.
• Provided technical and marketing expertise to requests for proposals.
Senior Marketing Manager | Information & Graphics Systems Inc.
• Developed a complete marketing strategy including new brochures, updating the web site, analyst
road shows, RFP management, major trade show events, local professional organization
meetings, and developing product branding which increased revenues by %.
• Identified rd party middleware vendors to determine product fit.
• Generated competitive and strategic data, and called on these vendors for integration into the
product.
Business Partner Manager, Manager OSS Product Marketing | Integration Technologies / Smallworld
Systems Inc.
• Developed product requirements, working with prospects and clients for a provisioning tool for
inside and outside plant management. This product was built upon a GIS platform.
• Coordinated and managed over business partners, identifying the marketing and technical
requirements to deliver comprehensive quality technical solutions to the marketplace. Ensured
that the partners were provided with the appropriate products, training, sales, and marketing
materials that allowed them to generate qualified sales leads.
Systems Analyst | Tandem Computers
Technical Advisor | Bull Advanced Telecommunication Solutions
Data Networking Specialist, Performance Engineer, Sr. Technical Associate | AT& T Bell Labs
Other Interests
Douglas County Volunteer Police
Director Telecommunications National Association of Female Executives
AT&T Minority Diversity Mentoring Chairperson

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