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<pre>Array ( [var] => cut_url ) </pre> Resume for Scott M. for Executive Manager / Computer & IT Services in Las Vegas, Nevada. Search More Resumes for Executive Manager on Resumark.com #M9OYS9U5Z
 

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Resume for Scott M. for Executive Manager / Computer & IT Services in Las Vegas, Nevada




Occupation: Executive Manager Industry: Computer & IT Services
Country: United States City: Las Vegas
State: Nevada ZIP: 89123



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Director/Manager of Professional Services 

Proactive, customerfocused, and performancedriven executive offering strong qualifications acquired over comprehensive national / global experience on training/development, project management, relationship management, and budget control. Known as goaloriented leader equipped with proven record of success in leading corporate technology initiatives and defining goals to streamline existing operations while balancing operational efficiencies and company growth. Possess top consulting experience combined with expertise in directing project management teams and coordinating functional projects aimed at producing tangible financial results for the company. 

  Core Competencies  
 
  • Successfully generated a significant improvement in market share for Software in Asia Pacific by % and increased sales by $ million
  • Administered multimillion dollar annual budget and rendered primary direction to personnel across the US, Canada, Australia, Italy,  Japan, and China
  • Orchestrated, developed, and launched new organization with the responsibilities  to support development efforts, promoting nextgeneration advanced technology products to selected customers prior to general availability
  • Managed and maintained % employee retention rate for three years against the average % of a company’s service organization
  • Demonstrated skills in managing customer demands through consistent communication while ensuring adherence to compliance requirements
  • Collaborated with numerous organizations to achieve continuous growth within competitive and constantly changing environments
  • Established key client relationships to increase market share and drive substantial revenue growth while promoting nextgeneration advanced technology products
  • Computer skills includes MS Office suite Word, Excel, Powerpoint, Visio, Lotus notes, Windows XP, / Server, Vista and Windows, Unix AIX, SUN, HP and Linux Red Hat, Ubuntu, Tivoli Enterprise Suite
  •   Professional Experience  
     

    Janalent Int’l LLC ▪ Las Vegas, NV

    Client Services manager Professional Services Present
  • Utilize strong leadership skills in overseeing consultants and subcontractors email migrations, BPOS, OCS, Sharepoint, MS related solutions and remediation
  • Coordinate hiring functions to ensure employment of high quality applicants; manage various functional areas encompassing sales, marketing, training, and development
  • Enhance teamwork and overall work performance efficiency through performance planning and semiannual /annual reviews
  • Engage in numerous responsibilities related to defining and documenting the engagement scope, ensuring utmost level of customer satisfaction
  • Provide P&L management
  •  
     
     
     
     
     
     
     

    Vanguard Integrity Professionals, Inc. ▪ Las Vegas, NV

    Director, Enterprise Security Consulting Professional Services
  • Utilize strong leadership skills in overseeing security consultants responsible for RACF security assessments and remediation, security server conversion, and migration services
  • Coordinate hiring functions to ensure employment of high quality applicants; manage various functional areas encompassing sales, marketing, training, and development
  • Enhance teamwork and overall work performance efficiency through performance planning and semiannual /annual reviews
  • Engage in numerous responsibilities related to defining and documenting the engagement scope, ensuring utmost level of customer satisfaction
  • Provide P&L management including new pipeline generation; identify and capitalize on new SW sales opportunities through services
  •  

    Tivoli Software ▪ RTP, NC

    Program Director, SWAT WW Solutions Advance Technology Delivery Organization
  • Provided primary leadership in overseeing consultants for WW presales customer solutions within the geographic areas of Asia Pacific, Europe, and the Americas
  • Prepared proof of concept and technology demos along with executive and technical presentations; proactively involved and assisted with postsales deployment
  • Established and cultivated productive relationships with cross brands development in support of cross solution requests
  • Administered more than $. million annual budget for consultants based in US, EMEA, Canada, and AP; ensured achievement of organization’s quarterly revenue targets
  • Developed a services model, which facilitated successful implementation of IBM Tivoli’s solutions by clients and partners
  • Played a pivotal role in presenting IBM Tivoli's deployment methodology to prospective customers; work closely with customers and educate them on critical success factors for solution implementations
  • Coordinated programs to enhance partners’ efficiency in providing IBM Tivoli services; maintained effective working relationships between professional services, technical support, sales, marketing, and engineering
  • Involved in a team that was recognized as leading SMEs in the area of EE monitoring and appointed to handle “critsit” issues reported by customers
  • Led the development and implementation of EE solution deployment of IBM Tivoli Monitoring solution to Citigroup’s major datacenters such as New York, Singapore, and Japan
  • Monitored and ensured achievement of project objectives and collaborated with the development team in performing “quick fixes”
  • The solution included Tivoli Enterprise Console, Tivoli Business Service Manager for both distributed and mainframe, TADDM, CCMDB and IBM Tivoli Composite Application Manager
  • Completed project ahead of schedule, from weeks to weeks
  • Spearheaded the solution team in the design and implementation of largescale IBM Tivoli monitoring solution for Bank of America
  • Centralized newly acquired banks into BofA’s IT infrastructure through the consolidation of various solutions into on central “dashboard”
  • Oversaw all aspects of recovery project for the U.S. Army; coordinated specific base locations with migration efforts from IBM Tivoli Monitoring .x to IBM Tivoli Monitoring .
  • Addition solutions: Tivoli Enterprise Console and NetView
  • Directed the implementation of monitoring solution for Nokia’s data centers located in Finland, Dallas, and in the United Kingdom
  • Final solutions: IBM Tivoli Monitoring, Netcool’s Omnibus and IMPACT solution , Netcool Precision IP network monitoring solution and Tivoli Business Service Manager
  • Provided primary direction to consultants and assisted with evaluation, planning, and project implementation for AT&T
  • Employed strategic planning skills in developing project plan and coordinated with own team and cross pillar to ensure efficient deployment of solution
  • Organized daily meetings with the onsite teams as well as with the AT&T executive management
  •  

    Tivoli Software ▪ RTP, NC

    Team Lead, Proactive Customer Solutions / Product Introduction
  • Developed costeffective solutions and provided development support to ensure utmost client satisfaction
  • Cultivated positive relationships with customers that generated $ million in additional sales revenue
  •  

    Tivoli Software ▪ Tokyo, Japan

    Manager Customer Validation Asia Pacific
  • Oversaw all aspects of Integration Verification Test IVT, Functional Verification Test FVT, and Globalization Verification Test GVT laboratories in Japan, Korea, Taiwan, Australia, and China
  • Completed product validation test efforts ahead of time and within budget and spearheaded personnel with direct reporting managers
  • Formulated and deployed performance matrix used to rate AP test teams; conducted semiannual / annual reviews of direct reports while ensuring accuracy of reports and final approver for all yearend performance reviews
  • Administered more than $ million annual budget through Inter Company Agreement ICA for laboratory resources assigned to test functions and yearend budget planning sessions for the upcoming year
  • Coordinated the development of “living” project plans for each product in test cycle in the AP laboratories on average of five to eight products annually
  • Conducted scheduled onsite reviews at each laboratory monthly as well as quarterly meeting in US for executive updates
  • Performed liaison duties between US development and test executives regarding test plans changes, undated alpha code releases or any issues related to schedule release date of proposed product
  • Directed the successful deployment of IBM Tivoli Monitoring migration from Distributed Monitoring . to ITM . for Sony Japan to monitor , servers
  • Devised a templatebased project plan that facilitated seamless deployment to remote locations with regards to degraded network bandwidth to some of the location
  • Implemented monitoring solution for Fujitsu Japan through local laboratory resources and development resources from the United States
  • Led efforts in support of product betas and new product offerings across Asia Pacific; appointed laboratory advocates to customers participating in the beta program to ensure successful completion during the evaluation
  • Utilized advocates to assist with scope, planning, and initial deployment of new product
  • Facilitated training with customers to ensure the efficient management of new product; significantly increased customer references from to
  • Worked collaboratively with AP Sales teams to develop programs to certify business partners with the next generation of Tivoli products
  • Functioned as US liaison between Japan L/L support teams to US L development support teams to expedite resolution on critical situation issues
  • Dramatically reduced open customer reported defects and increased customer satisfaction; organized mentor program in collaboration with senior American and Japanese support representatives
  •  
      Education  
     

    Bachelor of Science in Computer Information Systems ▪ Graduated magna cum laude

    Shaw University ▪ Raleigh, NC ▪  

      Professional Training  
     

    ITIL Foundation Certification Defense Industry Initiation Basic Blue for Managers


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