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Muscat, Sultanate of
Ph: Oman Number : ;
India Number : Email:
To achieve high career
growth through a continuous process of learning and keeping myself dynamic,
active, visionary and competitive in the changing scenario of business
for becoming a successful professional.
years of experience
in the ITBPO industry enables to excel in the area and make the best
of available resources under different market conditions.
– IT and Contact Center
Provide customers with strategic
advisory and valuation services on outsourcing, reengineering, change
management, sequencing and help them to achieve maximum business value.
Aiding customers in risk
management, strategic development and help them to improve cost efficiency.
Manage/work with experts
on various domains, technologies, processes and data solutions in order
to help customers solve their problems.
Define and create common
processes and procedures for Client Services.
Build domain expertise.
To work with prospects to
help build a viable and operational feasibility case.
Work with presales team
to help design specific solutions in response to RFPs.
To build an active pipeline
of prospects interested in consulting services that will result in either
consulting projects or engagements that result in annuity outsourcing
Evolving market segmentation
& penetration strategies to achieve targets.
Initiate and develop relationships
with key decision makers in target organizations for business development.
Giving presentations of various
products and services and thereby bagging orders from National and International
Implementing sales promotional
activities as a part of brand building and market development effort.
Ensuring customer satisfaction
by achieving delivery & service quality norms, building credibility
and gaining market share in the territory.
Effective relationship management
with significant clients and achieving customer delight for business
Market Research &
Make recommendations for
improving the sales process, approach, and systems.
Manage lead generation, track
information for determining demonstration requirements based on a range
of factors such as applications, geography, and staff availability.
Contribution to developing
business plans for achieving set targets.
Keep abreast of market trends
and enhance products’ reach.
Function as an effective
team player and facilitate communication amongst the sales team.
Ensure smooth transition
of projects & develop an approach to create world class transition
framework and ensure compliance for the same of all processes, policies
and procedures required for the performance of the job.
Manage and operate within
timelines and cost budgets.
Create and maintain detailed
Conduct scoping, due diligence
& studies for Clients.
Put in place proper governance
during the transition phase.
Working closely with the
Apart from the above
mentioned responsibilities, specific assignments handled at each organization;
A leading IT company in Muscat, Sultanate of Oman
– Till Date
– Business Development IT & BPO Solutions
Designing and developing
Contact Center Systemsand Solutions for customers
with the customer while they are making major business decisions
and processes that will be used to manage their overall telephony enterprise.
Main focus will be to
integrate hardware, software, and network features and functionality
into the customer’s environment. Responsible for the technical correctness
and completeness of integrated systems designs.
Expertise in Relationship
management and consultative selling skills and manage the entire
BPO sales process sales generation, customer interaction; presentation;
client interaction, sales closure.
Write and/or revise proposal
sections such as executive summary, implementation plans, staffing
plans, branding and marking plans, and other sections as assigned.
Launched HRO Solutions
in the Middle East Market to support services such as Resource
Management, Payroll Outsourcing, Performance Management and HR HelpDesk
Exposure to Indian and
Middle East Market.
Own and drive broad architectural
response for proposals and responding to RFPs and RFIs. Provide
business and technical core to proposals, taking full responsibility
for correctness and competitiveness of the solutions proposed.
Manage prebid strategy
development and planning processes including information gathering
and participating in ‘bid/nobid' decisions.
Responsible for assessing
user and business requirements for contact center and telephony,
IVR. Responsible for translating above into high level and low level
final kitlist design.
Manage daytoday operations
of the assigned proposal team, from initiation of the proposal through
submission. Includes planning, facilitating, and followingup routine
and ad hoc proposal team meetings and partners' meetings.
Interact with the Client’s
Team to understand their Business and IT needs, identify the
pain areas, and configure a solution to address the same.
Driving innovation through
commercial and financial models to create and support compelling
unique value propositions.
Owning TCO and ROI modeling
processes and negotiating these with prospects and customers.
Planning and launching
new services as per client’s requirement based on Market Research
& Need Analysis
vCustomer Services India Private Limited.
– Business Development
Responsible for initiating
and leading vCustomer’s Domestic BPO initiative.
approach to integrate vCustomer’s portfolio of BPO services and
solutions offerings to drive the high revenue and customer satisfaction.
coordinating presales effort, solution design, presenting points
of view and collateral development.
Evolve winning strategies
for initiating and tracking new service, component and service offerings.
requirements, project opportunities and thereby qualifying them
to matured leads.
Played an active role in
drafting proposals & bidding for various projects in BPO space
viz Business Outsourcing, Staff Outsourcing, Built Operate Transfer
BOT Outsourcing. And, eventually winning them.
Participate in earlystage
opportunity assessment, due diligence, and development of the outsourcing
transition plan and change management program.
Proactively involved people
with a collaborative approach towards in achieving individual and
organizational goals by understanding the various capabilities of
the team members and providing a direction to achieve the same in an
Steered the designing of
creative product literature and presentations as per the business
Preparation and negotiation
of LOI, MSA and other contractual documents with the client.
and synthesizingknowledge and resources from other functions
and knowledge repository areas.
SPARSH BPO SERVICES LIMITED An Intelenet Company
Sparsh is India's leading
third party service provider of endtoend solutions in the area of
customer contact centers in India.
– Business Development & Client Relations
Strategizing and planning
Account acquisition, account penetration and customer retention
through customer loyalty, tracking competition activities.
in the domestic market for BPO services in Northern & Eastern
India with key focus on topline profitability & operational
results for increased sales growth.
clients, enhancing business from existing accounts, generating business
from new accounts
with key focus on the segments like Banking, Insurance, Telecom,
IT, Central Government Departments, FMCG, Advertising, Media and
Managing the deliverables
and Monitor workflow to ensure that agreed services are delivered
in accordance with SLAs by networking with different InHouse teams
Technical, Operations, HR, facilities etc
Monitoring the performance
of the business partners with key emphasis on achieving revenue
and collection targets.
with key accounts to ascertain rendering of quality service &
collating feedback to recommend product improvisations.
Collating and analyzing
market information for understanding competition trends and customer
preferences for finetuning selling strategies.
Lawkim Limited A Godrej Company Sept
The company is part
of the Godrej group, primarily focusing at endtoend approach towards
IT Enabled Services & covers full gamut of BPO Solutions, Technical
Help Desk and CRM training.
– Business Development Corporate Sales
Providing consultation on
the soft skill training requirements of the clients, designing courses
as per their requirement for achieving high satisfaction of customers
and enhancing business volume.
Conceptualizing and executing
strategy and market plans for increased sales growth and business development.
Handling sales and marketing
activities for the promotion of Call Center Training, CRM Training and
strategizing and implementation and mapping of large corporate accounts
offering solutions in terms of IT training’s, custom content development
and turn key higher end training solutions to different corporate.
Responsible for business
generation through channel by building new channel partners and supports
them in revenue generation, business promotion, advertisement and delivery
Skills in managing corporate
sales, launching new products with experience in developing high networth
clients and servicing existing clients for generating profitable business.
Single point of contact
with the entire team and the senior management through effective communication
on key deliverables of the process & responsible for handling all
the technical processes and will be driving key processes.
Tata Infotech Limited June – August
The company is engaged in
individual and corporate IT training, custom content development, e
learning solution, turnkey higher end training solutions.
– North Business Development & Techno Sales
Involved in setting up center,
formulation of policies, marketing strategy, with major thrust on market
and brand positioning so as to set parameters, which could be leveraged
upon, for meeting targets and deadlines.
Proven ability of setting
up computer centers from scratch & efficiently managing complete
center activities with key emphasis on Business Development.