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<pre>Array ( [var] => cut_url ) </pre> Resume for AJAY A. for Executive Manager / Computer & IT Services in Muscat, Oman. Search More Resumes for Executive Manager on Resumark.com #TXNQESFD8
 

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Resume for AJAY A. for Executive Manager / Computer & IT Services in Muscat, Oman




Occupation: Executive Manager Industry: Computer & IT Services
Country: Oman City: Muscat
State: Masqat ZIP: 124



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Ajay A.

March ,

Muscat, Sultanate of Oman

Ph: Oman Number : ; India Number : Email:  
 
 

Career Objective:

To achieve high career growth through a continuous process of learning and keeping myself dynamic, active, visionary and competitive in the changing scenario of business for becoming a successful professional.

Experience & Skills  

years of experience in the ITBPO industry enables to excel in the area and make the best of available resources under different market conditions.

Business Skills  

Consulting – IT and Contact Center 

  • Provide customers with strategic advisory and valuation services on outsourcing, reengineering, change management, sequencing and help them to achieve maximum business value.
  • Aiding customers in risk management, strategic development and help them to improve cost efficiency.
  • Manage/work with experts on various domains, technologies, processes and data solutions in order to help customers solve their problems.
  • Define and create common processes and procedures for Client Services.
  • Build domain expertise.
  • To work with prospects to help build a viable and operational feasibility case.
  • Work with presales team to help design specific solutions in response to RFPs.
  • To build an active pipeline of prospects interested in consulting services that will result in either consulting projects or engagements that result in annuity outsourcing business.
  •  

    Business Development:  

  • Evolving market segmentation & penetration strategies to achieve targets.
  • Initiate and develop relationships with key decision makers in target organizations for business development.
  • Giving presentations of various products and services and thereby bagging orders from National and International clients.
  • Implementing sales promotional activities as a part of brand building and market development effort.
  •  

    Client Relationship Management:  

  • Ensuring customer satisfaction by achieving delivery & service quality norms, building credibility and gaining market share in the territory.
  • Effective relationship management with significant clients and achieving customer delight for business retention/enhancement.
  •  

    Market Research & Inside Sales 

  • Make recommendations for improving the sales process, approach, and systems.
  • Manage lead generation, track information for determining demonstration requirements based on a range of factors such as applications, geography, and staff availability.
  • Contribution to developing business plans for achieving set targets.
  • Keep abreast of market trends and enhance products’ reach.
  • Function as an effective team player and facilitate communication amongst the sales team.
  •  

    Transition Management 

  • Ensure smooth transition of projects & develop an approach to create world class transition methodology.
  • Understanding transition framework and ensure compliance for the same of all processes, policies and procedures required for the performance of the job.
  • Manage and operate within timelines and cost budgets.
  • Create and maintain detailed project plans.
  • Conduct scoping, due diligence & studies for Clients.
  • Put in place proper governance during the transition phase.
  • Working closely with the various departments.
  •  

    Apart from the above mentioned responsibilities, specific assignments handled at each organization;

    Organization:  A leading IT company in Muscat, Sultanate of Oman

    April – Till Date

    Sr. Manager – Business Development IT & BPO Solutions  

  • Designing and developing Contact Center Systems and Solutions for customers with the customer while they are making major business decisions and processes that will be used to manage their overall telephony enterprise.
  •  
  • Main focus will be to integrate hardware, software, and network features and functionality into the customer’s environment. Responsible for the technical correctness and completeness of integrated systems designs.
  •  
  • Expertise in Relationship management and consultative selling skills and manage the entire BPO sales process sales generation, customer interaction; presentation; client interaction, sales closure.
  •  
  • Write and/or revise proposal sections such as executive summary, implementation plans, staffing plans, branding and marking plans, and other sections as assigned.
  •  
  • Launched HRO Solutions in the Middle East Market to support services such as Resource Management, Payroll Outsourcing, Performance Management and HR HelpDesk Services.
  •  
  • Exposure to Indian and Middle East Market.
  •  
  • Own and drive broad architectural response for proposals and responding to RFPs and RFIs. Provide business and technical core to proposals, taking full responsibility for correctness and competitiveness of the solutions proposed.
  •  
  • Manage prebid strategy development and planning processes including information gathering and participating in ‘bid/nobid' decisions.
  •  
  • Responsible for assessing user and business requirements for contact center and telephony, IVR. Responsible for translating above into high level and low level final kitlist design.
  •  
  • Manage daytoday operations of the assigned proposal team, from initiation of the proposal through submission. Includes planning, facilitating, and followingup routine and ad hoc proposal team meetings and partners' meetings.
  •  
  • Interact with the Client’s Team to understand their Business and IT needs, identify the pain areas, and configure a solution to address the same.
  •  
  • Driving innovation through commercial and financial models to create and support compelling unique value propositions.
  •  
  • Owning TCO and ROI modeling processes and negotiating these with prospects and customers.
  •  
  • Planning and launching new services as per client’s requirement based on Market Research & Need Analysis
  •  

    Organization:  vCustomer Services India Private Limited.

    May – March

    Manager – Business Development  

  • Responsible for initiating and leading vCustomer’s Domestic BPO initiative.
  •  
  • Adopting verticaldriven approach to integrate vCustomer’s portfolio of BPO services and solutions offerings to drive the high revenue and customer satisfaction.
  •  
  • Relationship building, coordinating presales effort, solution design, presenting points of view and collateral development.
  •  
  • Evolve winning strategies for initiating and tracking new service, component and service offerings.
  •  
  • Identifying business requirements, project opportunities and thereby qualifying them to matured leads.
  •  
  • Played an active role in drafting proposals & bidding for various projects in BPO space viz Business Outsourcing, Staff Outsourcing, Built Operate Transfer BOT Outsourcing. And, eventually winning them.
  •  
  • Participate in earlystage opportunity assessment, due diligence, and development of the outsourcing transition plan and change management program.
  •  
  • Proactively involved people with a collaborative approach towards in achieving individual and organizational goals by understanding the various capabilities of the team members and providing a direction to achieve the same in an efficient manner.
  •  
  • Steered the designing of creative product literature and presentations as per the business requirements.
  •  
  • Preparation and negotiation of LOI, MSA and other contractual documents with the client.
  •  
  • Liasoning, coordinating and synthesizing knowledge and resources from other functions and knowledge repository areas.
  • Organization:  SPARSH BPO SERVICES LIMITED An Intelenet Company

    April – April

    Sparsh is India's leading third party service provider of endtoend solutions in the area of customer contact centers in India.

    Assistant Manager – Business Development & Client Relations 

  • Strategizing and planning Account acquisition, account penetration and customer retention through customer loyalty, tracking competition activities.
  •  
  • Client development in the domestic market for BPO services in Northern & Eastern India with key focus on topline profitability & operational results for increased sales growth.
  •  
  • Identifying prospective clients, enhancing business from existing accounts, generating business from new accounts
  •  
  • Account mapping with key focus on the segments like Banking, Insurance, Telecom, IT, Central Government Departments, FMCG, Advertising, Media and Health sector.
  •  
  • Managing the deliverables and Monitor workflow to ensure that agreed services are delivered in accordance with SLAs by networking with different InHouse teams Technical, Operations, HR, facilities etc
  •  
  • Monitoring the performance of the business partners with key emphasis on achieving revenue and collection targets.
  •  
  • Relationship Management with key accounts to ascertain rendering of quality service & collating feedback to recommend product improvisations.
  •  
  • Collating and analyzing market information for understanding competition trends and customer preferences for finetuning selling strategies.
  • Organization:  Lawkim Limited A Godrej Company  Sept – April

    The company is part of the Godrej group, primarily focusing at endtoend approach towards IT Enabled Services & covers full gamut of BPO Solutions, Technical Help Desk and CRM training.

    Sr. Officer – Business Development Corporate Sales 

  • Providing consultation on the soft skill training requirements of the clients, designing courses as per their requirement for achieving high satisfaction of customers and enhancing business volume.
  •  
  • Conceptualizing and executing strategy and market plans for increased sales growth and business development.
  •  
  • Handling sales and marketing activities for the promotion of Call Center Training, CRM Training and recruitment solutions.
  •  
  • Planning, identification, strategizing and implementation and mapping of large corporate accounts offering solutions in terms of IT training’s, custom content development and turn key higher end training solutions to different corporate.
  •  
  • Responsible for business generation through channel by building new channel partners and supports them in revenue generation, business promotion, advertisement and delivery of courses.
  •  
  • Skills in managing corporate sales, launching new products with experience in developing high networth clients and servicing existing clients for generating profitable business.
  •  
  • Single point of contact with the entire team and the senior management through effective communication on key deliverables of the process & responsible for handling all the technical processes and will be driving key processes.
  • Organization:  Tata Infotech Limited June – August

  • The company is engaged in individual and corporate IT training, custom content development, e learning solution, turnkey higher end training solutions.         
  • Franchise Executive – North Business Development & Techno Sales 

  • Involved in setting up center, formulation of policies, marketing strategy, with major thrust on market and brand positioning so as to set parameters, which could be leveraged upon, for meeting targets and deadlines.
  •  
  • Proven ability of setting up computer centers from scratch & efficiently managing complete center activities with key emphasis on Business Development.
  •  
  • Formulating proposals for

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