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<pre>Array ( [var] => cut_url ) </pre> Resume for Yasser F. for IT / Technical Support / Computer & IT Services in Peterborough, United Kingdom. Search More Resumes for IT / Technical Support on Resumark.com #2ZZAMWP3F
 

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Resume for Yasser F. for IT / Technical Support / Computer & IT Services in Peterborough, United Kingdom




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United Kingdom City: Peterborough
State: Cambridgeshire ZIP: PE2 5ER



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Yasser F. BSC Hons PMP
address: Charles Cope Road, Orton Waterville, Peterborough PE ER
telephone:
email:
Professional profile
A selfmotivated IT Infrastructures and Operational management professional with extensive experience in
delivering projects in order to meet with business objectives. Experienced with projectmanaging service
delivery and administering IT systems, delivering effective strategies and plans to deliver improvements
and solutions. Proactive and resultsorientated, is knowledgeable about a variety of IT systems and their
role in changing business practices and requirements. Possesses excellent interpersonal, communication
and negotiation skills, is effective in leading and being a part of a motivated and enthusiastic team in order
to achieve KPIs; he thrives in challenging environments and is focused on the task in hand.
Objective
Now looking for a new and challenging managerial position which will fully utilise existing skills and
experiences, while enabling further career development.
Career summary
| Present |Senior Systems Engineer, MasterCard, Peterborough |
• Responsible for managing a number of infrastructure projects in order to provide expertise for global
infrastructure and customer management
• Providing rd line support for hardware and software, provided effective resolution of issues in a timely
manner
• Managing the support team, ensuring that the service offering is in alignment with the requirements of
the business and customers
| |Senior IT Admin, CDT Ltd |
• Providing subjectmatter expertise on projects across multiple technologies, provided guidance and
leadership to ensure the most effective use of the available infrastructure
• Developing and implementing encryptions for customer data to ensure compliance with regulatory and
company requirements
• Successfully implementing new processes to archive email and legal hold information, delivering all
project objectives
| |Support Analyst, TATA Consultancy |
• Responsible for delivering a virtual desktop infrastructure solution, ensured all project elements were
implemented within the time and cost restraints, while ensuring all objectives are achieved
• Successfully delivering the project charter, while effectively defining the project plans and managing
stakeholder expectations
| |Director of IT Consultancy, I C Network Ltd |
• Successfully liaising with business owners, stakeholders and project sponsors in order to identify
requirements and develop future pans to enable service stability throughout transitions
• Effectively identified and developed plans for changes to improve IT serviced and prevent
future issues
• Working in conjunction with product vendors, technical specialists, colleagues and external sources to
define product sets in order to meet with client requirements
• Leading IT operations with functional direction while ensuring that technical directions and solutions for
change are developed to meet with agreed standards
• Managing the performance and capacity of applications and infrastructures, ensuring that capacity
changes are delivered in accordance with cost and time constraints
Earlier Career
| |IT & Business Consultant, Qatar Tourism Authority |
• Effectively improved infrastructure technologies, while raising awareness of security issues and
implementing best practices to improve internal processes
• Leading the training of teams on new IT security policies, procedures and technologies, ensuring a
comprehensive understanding by all team members
| |Business Development, CLR Global |
• Successfully identifying new business opportunities and providing expert advice on technologies in pre
sales situations
• Providing advice and guidance in presales negotiations, produced bid documents and solutions in
conjunction with product specialists
| |IT Administration, Darwish Acrhitects |
• Responsible for managing all daily operations within the IT systems, while developing and maintaining
applications
Education and qualifications
|Level |Subject |Date |
|Certificate |Project Management PMP | |
|Certificate |Citrix Certified Administration CCA | |
|Foundation |Managing Risks | |
|Certificate | | |
|Practitioner |Projects in Controlled Environments | |
|Certificate | | |
|Certificate |VMware Certified Professional | |
|Certificate |Managing Successful Programmes MSP | |
|Foundation |ITIL Management | |
|Certificate | | |
|Certificate |MCITP | |
|Certificate |MCSE | |
|BSc |Egyptology & Tourism Management | |
Key IT skills
|Microsoft |MS server implementation and administration – R, Active Directory, |
|Technologies: |DNS, DHCP, Exchange & . |
|Operating Systems: |Windows, Linux Debian & Ubuntu; |
|Networking: |LANs, WANs, VPNs, Firewalls ISA, TCP/IP |
|Virtualisation: |VMware ESX . & vSphere .. Citrix Xen Desktop , NetApp |
|ITSM: |SupportWorks, HPOV & IBM GSM |
|Software: |MS Office, MindManager & Smart Draw |
Personal details
|Languages: |English – Arabic |
|Driving Licence: |Full |
|Interests include: |Badminton, Chess, martial arts and spending time with kids and wife at home. |
References are available on request

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