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<pre>Array ( [var] => cut_url ) </pre> Resume for Brydell W. for IT / Technical Support / Computer & IT Services in Bridgeport, Connecticut. Search More Resumes for IT / Technical Support on Resumark.com #334MFZZ29
 

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Resume for Brydell W. for IT / Technical Support / Computer & IT Services in Bridgeport, Connecticut




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Bridgeport
State: Connecticut ZIP: 06606



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Funston Ave • Bridgeport, CT
Phone • Email

Brydell W.

Objective
  A Technology and business visionary with over years of executive and handson experience that cover a diverse area of technology. With proven ability to bring the benefits of IT to solve business issues while managing cost and business. Dynamic management career with strong leadership, problem solving, planning, teambuilding and project management skills. Recruit develop, motivate and retain diverse staff structuring them in teams that deliver results and savings.
Education
  Bachelor Science Degree, Computer Science, Course years, University of Miami, Miami, FL. 

Certificate, Test Diagnostic, Course hours, Fort Riley, KS.  

Certificate, Communications Operation & Maintenance, Course weeks, Fort Gordon, GA 

Certificate, Electronics, Technical Careers Institute, Windsor, CT.,  

Certificate, A+, Course, Bloomfield, CT. 

Project Management Course  

Certificate, IBM, Desktop, Laptop 

Certificate, Dell, Desktop, Laptop, Servers 

Certificate, HP, Printer, Laptop, Desktop 

Certificate, Lexmark

Expertise
  Executive Leadership and Communication               MS Office Products and Operating Systems

Team Development, Mentoring and Instruction           Network Protocols 

Strategic Planning and Assessment               MS Exchange & Lotus Notes

Business Reengineering                 Active Directory

Global IT Delivery & Project Management                 Hardware Protocols pc, server, printer

Organization and Staff Management               Remote Tools/VPN

Ticketing System                 Blackberries, PDA, Smart Phones

Continuous Improvement                                            Routers, Hubs, Switches

Innovate and Creative                                          Client/Server, VOIP, Data

Service Level Agreements & Service Level Objectives  LAN/WAN/Wireless

Policy and Procedures

Vender Management                                                                                                 

Professional experience
  Director of Information Technology, Power Systems, Bloomfield, CT

Provide executive leadership as head of global IT. Accountable for all aspects of strategic IT planning, implementation and support worldwide as an integral component of business plan. Direct Tech Support, Software Development, Internet and other operations for company. Improved service level. Establish rapport and credibility with department heads. Reduce helpdesk backlog responsiveness within same day. Hire and manage geographically dispersed staff of differing cultures and weave them in teams. Initiated and developed inhouse training department that enabled timely and cost effective delivery of end user training. Effectively introduce and integrated new technologies to infrastructure with a hands on approach. 
 
 

Lead Field Service Technician, Prism Pointe Technology, Bridgeport, CT –

Description: Primary responsibility was the consultant for IT improvement for systems, software, and networks. In charge of managing rollout projects, migrations and of IT staff.  Duties also included management of local budgets, and selecting staff for projects.  In addition to the duties above, I traveled throughout the state of CT and parts of NY, RI and MA servicing Federal, State, Private businesses and residential customers. Field service included: troubleshooting and repairs of desktops, laptops, servers, networks, local network printers, troubleshooting software, and software configuration. 

Senior Field Engineer/Account Manager, Siemens, Norwalk, CT

Description: Responsible for the management and support of multiple client accounts and personnel. Processed purchase orders for corporate office and clients. With each client’s account worked closely with staff to uphold proper staffing and support and sustaining service level agreementsSLA. Developed client relationship and act as the liaison for client and company meeting goals and project completions within budget. Complied and produced weekly status reports to executive as well as traveled to each client sites for personal and customer assessments. With handson experience in networks including Wireless, DSL, VPN, Desktops, Laptops, Servers, Blackberry’s, Remote Software, local and network printers, developed video conferencing room for originations, and trained also supported. Supported a variety of operating systems and applications both standard and client specific also monitored infrastructure for outages and performance. Approved new client user id’s and security group access workstation accounts infrastructure. Performed testing of software and hardware before going into production.  

Regional Lead Field Service Technician, Compucom/Wachovia Bank,  CT 

Description: Diagnosed and repaired software and hardware issues pertaining to workstations, LAN, servers, printers and additional finical systems specifically to the corporation Bloomberg, Thompson and other. Respond to emergency after hours call and escalations. Coordinate with vendors for support on equipment and projects. Generate weekly status reports and monthly inventory of IT supplies and assets.    

Desktop Support Manager, Compucom/Pfizer, Groton, CT

Description Maintain and support the company objectives through the effective management. Meet all the company and service objectives utilizing professional expertise. Provide administrative and technical policy guidance. Review and monitor operational expenses and financial reports. Develop, implement and manage helpdesk, desktop services, programmers, and system administrators. Exhort, guide and train the staff to help them attain their objectives. Accomplish all the work in consultation with top managerial officers. Perform the planning and analyzing of hardware and software upgrades and testing of systems before implementing into environment. Research the escalated issues concerning clients and any outstanding open issues. Maintain SLA metrics agreement while providing high deliverance of service. Explore the suitable ways and adopt positive result oriented strategies. Bring to the notice to the top managerial personalities the changes to be pressed into operation.  

Senior Regional Systems Administrator, Wind River Environmental, Hudson, MA

Description: Developed and maintained remote sites within region. Manage a team of three supporting end users. Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs. Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action. Coordinate and monitor troubleshooting to isolate and diagnose common system problems document system events to ensure continuous functioning. Recommend course of action and implement as approved. Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures. Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes. Responsible for research, purchase, support, and deployment of + servers. Worked closely with the software development team in evaluating and implementing technology solutions required to optimize production.  

Desktop Engineer Manager, CSC Otis, Farmington, CT.

Description: Plan the system concept and the hardware needs for company by analyzing the market needs and prepare a forecast which defines specifications, the technology to be used and the method, a sales plan and an initial financial product plan. Design the hardware architecture of the computer equipment being mindful of cost and technological considerations. Prepare detailed specifications and methods to interface computer products the interaction between CPU and peripheral units hardware and between the operating system and user software. Fabricate and test a theoretical model of the computer product often using computer simulation, which provides the necessary programming instructions for department. Build working prototypes of the computer equipment. Test prototypes to determine their reliability and ability to be manufactured economically and with consistent quality. Discover and correct logic errors and other faults in fabricated prototypes prior to production. Install and monitor initial computer products at various test sites pilots to validate actual performance by outside users. Correct any faults reported by pilot users prior to the product being released for mass production. Perform installation of computers and printers. Support end users in problems with using desk top applications. Resolved

queries and incidents. Performed software support such as , configurations, software rebuilds and client installation. Performed desktop application installation and configuration installation, configuration and troubleshooting . Maintained and supervised the maintenance desktop systems hardware and software keeping records update and software licensing. Lead team for supporting all IS system throughout company.  

Production Analyst Manager, Cigna Benefits Access, Hartford, CT.

Description: Assumed the leadership role in providing complete fulfillment of all client needs.  This included generating, creating, sending and receiving files from clients to satisfy their needs. This position required me to implement cost saving measures which included examining documents and making comparisons of policies for clients of various organizations. In this role, I had daily communication with clients to provide updates and fact findings. Created an enthusiastic and creative work atmosphere for team members. Duties also included maintaining and configuring network servers and dialup servers, and provided desktop and network support groups with handson experience in desktop support. Maintained SLA agreements and budgets for all groups. Negotiated project and contract pricing, and costs for parts and services. Managed a team of call center, data analyst, and desktop team. 

Director of IT, Degeorge Home Alliance, Chesire, CT.,

Description: Director, User Services & Technical Services responsibility for Technical Services consists of Network infrastructure, including WideArea Networking and dialup connectivity. Also had responsibility for User Services, which consisted of user support, help desk, desktop support, telephone support, network security, electronic mail and network administration. Developed standards for software deployment on servers and implemented software distribution. Managed, Client/Server Development & LAN Administration for network consisting of Novell servers and Windows NT servers serving clients. Firm understanding of networking protocols IPX/SPX & TCP/IP. Manager, Systems & Programming installed SQL servers on Windows NT .x and .x servers and Novell .x server. Serve on a development team making decisions on improvements on infrastructure. Responsible for providing technical support to the MIS department explored new technologies. Programmer/Analyst Manage developing single and multiuser applications. Develop applications for company and specific applications for departments. Full lifecycle development including requirements gathering, design and data analysis, development, testing, installation, data conversion and user training. Analyzed data from keeping SLA metrics within policy for Helpdesk and Desktop Support   

Communications Maintenance Specialist, U.S. Army, Fort Gordon, GA.,

Description: Supervised, installed, employed, maintained, troubleshoot, and assists users with battlefield Signal support systems and terminal devices. Integrated signal systems, networks, radios, workstations, servers’, LAN/WAN, telephony, hardware and software applications. Performed unit level maintenance on authorized equipment and associated electronic devices. Trained and provided technical assistance to users of signal equipment and operated and performed preventive maintenance checks and services on assigned equipment. Also, performed, and coordinated, collection manag


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