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<pre>Array ( [var] => cut_url ) </pre> Resume for Kim H. for IT / Technical Support / Computer & IT Services in Milwaukee, Wisconsin. Search More Resumes for IT / Technical Support on Resumark.com #34ILMT39R
 

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Resume for Kim H. for IT / Technical Support / Computer & IT Services in Milwaukee, Wisconsin




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Milwaukee
State: Wisconsin ZIP: 53220



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Kim H.

W. Morgan Ave, Apt

Milwaukee, WI

 
 
 
 

SKILLS:

  • Macintosh OSX Training & Repairs, and troubleshooting as well as ilife software
  • Credit Card Processing and Integration
  • Electronic Medical Records and Database
  • Wrote page Thesis in APA format
  • A+ Certified in Computer Repair by COMPTIA
  • Articulate, personable and knowledgeable
  • Able to meet deadlines, establish rapport and work under pressure
  • Windows and previous
  • Hardware & software knowledge
  • Microsoft Office and previous
  • Lotus Notes, PeopleSoft and various software
  • Database maintenance
  • Customer Service in a variety of environments; Meridian Telephone System
  • Medical Terminology, Billing, Insurance, QA & Collections
  • PC Troubleshooting/Help Desk
  • Networking, DSL, computer, printer and wireless network setup
  • Trained others on computers & company tasks/functions
  • Sample of my freelance technical writing here:
  •  
     

    EDUCATION:

     
    OTTAWA UNIVERSITYMILWAUKEE

    Brookfield, WI  
    Bachelor of Arts, Psychology Business Minor  
     
    BRYANT & STRATTON COLLEGE 
    Milwaukee, WI  
    Associate in Arts Office Administration  
     
    EXPERIENCE:  
     
    TECHNICAL WRITER  
    Demand Studios, California webbased freelance position  
    See my articles on:  
     
     
    YOUR COMPUTER TUTOR, LLC  
    Owner and A+ Certified Technician/Technical Writer parttime  
     
    Responsible for all sales and marketing. Field incoming calls from customers, some phone troubleshooting and assessment. Write documentation, advertising and manuals. Go into client’s homes and businesses to conduct repairs and training sessions. Develop and write lesson plans according to client needs. Client gained proficiency through handson practice while instructor was there. Microsoft PowerPoint presentations and staff training. Summer to present  
     
    ST PETERS SCHOOL

    East Troy, WI  
    Computer Teacher parttime  
    Responsible for maintaining and developing new curriculum and teaching to students in grades K. Create and write all lessons for students. Function independently with minimal supervision. school year.  
     
    BRAY CONSULTANTS 
    Brookfield, WI  
    Health Care Office Administration/Computer Technical Support  
    Responsible for set up and entry of new database software programs and written documentation for clients and insurance. Also transcribed reports and wrote letters for patient charts and insurance companies. Other responsibilities include insurance company collections, billing and direct patient invoicing. / to /  

    APS HEALTHCARE formerly Innovative Resource Group

    Brookfield, WI  
    Behavioral Health Support Technician/Customer Service Representative  
    Responsible for telephonic and computerized customer service on all accounts and management of special projects/quality assurance. Entered typed information using SQL database while customer on line with minimal supervision.  Utilized and updated robohelp screens as needed.  Gave authorizations and referrals on a casebycase basis according to account information found in database. Processed claims using SQL server database. Trained other employees on database and MS Office. Completed various database projects as needed. Placed follow up calls and entered information for Quality Assurance. / to /  
     
    MENTAL HEALTH ASSOCIATION

    Waukesha, WI  
    Phone Counselor/Clerical Assistant  
    Served as Crisis Counselor for hour hot line. Written documentation of all calls regularly reviewed by staff and supervision for clarity and legality.  
    Contacted agencies in directory to update information. Used directory and computer listings to match resources and referrals with proper clients under minimal supervision. Assisted in compiling Guide to Human Service Directory of over + agencies using MS Word and Word Perfect both in Windows and DOS environments. Trained employees on new software and database.

     
    CONTRACT EMPLOYEE

    Milwaukee, WI  
    Trinity Resource, Manpower, Randstand, Dunhill 
    Performed fulltime contract work while attending school parttime evenings. Duties included: training others on computer program in AS/ system, word processing, Human Resources, insurance/collections, invoicing, transcription, data entry, database maintenance, billing, and customer service. Learned new computer operations/software customized to client needs.  
     
    US ARMY RESERVE, TH DIVISION BAND

    Milwaukee, WI  
    Clarinet Player/Reenlistment Aide  
    Served entire eightyear contract in band. Entered at advanced rank due to civilian experience. Set up, rehearsed and performed concerts/ensembles. Updated reenlistment data and counseled personnel. Used computer sporadically for record keeping and payroll. Attended leadership workshops. 

    PROFESSIONAL and CLIENT references available upon request.


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