|July – Present
IBM Corporation – Belk Account
Technology Specialist – Belk Server Team
Developed a common
repository for information in an easy to use format.
for security tracking of server requirements
of Server team by using contacts made as Deskside member, allowed for
better communication between groups, thus enhancing efficiency of both
Helped create new
“Store Server” image by working with multiple software vendors,
and customer divisions to make platform that worked as required, and
was easy to support.
that cut server build time from initial hours to less then hours,
this automation also cut + pages from a final page document.
Part of Virus SWAT,
and Server Security Teams.
Focal point for
Server Consolidation Rollout Project + x, x, x servers
automated solutions for file distribution and remote batch execution,
which saved + man hours each per month.
Implemented a project
that created ‘roaming’ ID’s for training machines, which allowed
for drastic reduction in support needed in that area.
Information Technology Specialist
– Belk Deskside Team
Lead for Special
Projects, including the + PC consolidation of Belk Corporate Office.
new technology refreshes for the internal IBM Helpdesk Including Symon
signs configuration and server build, to pull live data for call center
numbers of ticket resolutions, with high end user satisfaction.
Developed a new
way of creating and storing images of workstations, as well as updated
dozens of outdated builds.
Designed a build
area that allowed for more efficient use of space and cut downtime for
IBM Corporation – New Power Account
Information Technology Specialist
• Main focal point for
all desktop images Software loads and created developed and maintained
images for NT Workstations for New Power employee machines, desktop
and notebook, as well as servers dedicated to the account.
• CoTeam lead for MIS
• Assisted with creation
of processes and procedures for Helpdesk to troubleshoot user problems
with proprietary software packages.
• Set up training labs
with equipment as well as created software load for training environment.
• Extensive work with
platform migration between Windows ’, NT . Workstation, and Windows
• Maintain updates of
+ networked PC’s
• Software, printer and
hardware support for both server and desktops in Production and Training
• Helped with development
of software distribution utilities to allow for deployment of changes
to global desktop environment in a timely manner.
• Support of multiple
network setups as well as setting up secure access from one network
• Received awards for
Computer Generated Solutions for IBM
Information Systems Analyst
• Worked as Vendor Relations/Queue
Manager for Ames department stores at the IBM location.
• Implemented a process
that lowered the volume of Vendor problem tickets to an all time low.
• Became part of Project
Office implementation team for The New Power Company.
• Assisted traveling employees
with computer setups, software loads, and printer setups
• Helped design web based
database for sharing of information between departments/locations.
• Received first CGS President’s
Choice Award for the Charlotte IBM Location.
– Computer Science
Corporation Charlotte, NC
Client Order Fulfillment
• As a member of the Technical
Support Team, continued to work at Premier to develop strategy for online
procurement system using corporate intranet website.
• Continued second level
support for Microsoft Office ‘, Windows
‘/’, CCMail, Outlook, Lotus Notes, Microsoft FrontPage ‘,
WinZip, Internet Explorer, Novel . client side and other corporate
• Assisted in tracking
hardware assets in customdesigned asset
database, which was maintained in MS Access ‘.
• Assembled, tested and
helped design the corporate standard image for new notebooks and desktop
PCs upon arrival, Including memory upgrades, hardware upgrades and imaging
• Main contact for all
computer virusrelated problems.
• Key participant in development
and implementation of antivirus solutions with a focus on the software
“push” technology that enabled the entire enterprise timely updates.
• Evaluated and recommended
both laptop and desktop model changes as needed, both from procurement
and technical points of view.