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<pre>Array ( [var] => cut_url ) </pre> Resume for JT L. for IT / Technical Support / Computer & IT Services in Tega Cay, South Carolina. Search More Resumes for IT / Technical Support on Resumark.com #3GRTG9MRO
 

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Resume for JT L. for IT / Technical Support / Computer & IT Services in Tega Cay, South Carolina




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Tega Cay
State: South Carolina ZIP: 29708



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J.T. L.

———————————————————————————————————————

C Northgate Drive

Shelby, NC

  

 

 
Summary
 
Technology specialist with unique combination of expert technical, procurement and negotiation skills.  Team player experienced in achieving maximum expense reduction with focus on customer satisfaction, productivity and efficiency.  
 
Experience
July – Present         IBM Corporation – Belk Account       

Charlotte, NC

Information Technology Specialist – Belk Server Team

  • Developed a common repository for information in an easy to use format. 
  • Designed database for security tracking of server requirements
  • Expanded knowledge of Server team by using contacts made as Deskside member, allowed for better communication between groups, thus enhancing efficiency of both teams.
  • Helped create new “Store Server” image by working with multiple software vendors, and customer divisions to make platform that worked as required, and was easy to support.
  • Created efficiencies that cut server build time from initial hours to less then hours, this automation also cut + pages from a final page document.
  • Part of Virus SWAT, and Server Security Teams.
  • Focal point for Server Consolidation Rollout Project + x, x, x servers on Windows
  • Created several automated solutions for file distribution and remote batch execution, which saved + man hours each per month.
  • Implemented a project that created ‘roaming’ ID’s for training machines, which allowed for drastic reduction in support needed in that area.
  •  

    Information Technology Specialist – Belk Deskside Team

  • Lead for Special Projects, including the + PC consolidation of Belk Corporate Office.
  • Implementation of new technology refreshes for the internal IBM Helpdesk Including Symon signs configuration and server build, to pull live data for call center
  • Maintained high numbers of ticket resolutions, with high end user satisfaction. 
  • Developed a new way of creating and storing images of workstations, as well as updated dozens of outdated builds.
  • Designed a build area that allowed for more efficient use of space and cut downtime for customers.
  •  

    to July          IBM Corporation – New Power Account            Charlotte, NC

    Information Technology Specialist

    • Main focal point for all desktop images Software loads and created developed and maintained images for NT Workstations for New Power employee machines, desktop and notebook, as well as servers dedicated to the account.

    • CoTeam lead for MIS department.

    • Assisted with creation of processes and procedures for Helpdesk to troubleshoot user problems with proprietary software packages.

    • Set up training labs with equipment as well as created software load for training environment.

    • Extensive work with platform migration between Windows ’, NT . Workstation, and Windows .

    • Maintain updates of + networked PC’s

    • Software, printer and hardware support for both server and desktops in Production and Training environments.

    • Helped with development of software distribution utilities to allow for deployment of changes to global desktop environment in a timely manner.

    • Support of multiple network setups as well as setting up secure access from one network to another.

    • Received awards for outstanding services 

                Computer Generated Solutions for IBM             Charlotte, NC

    Information Systems Analyst

    • Worked as Vendor Relations/Queue Manager for Ames department stores at the IBM location.

    • Implemented a process that lowered the volume of Vendor problem tickets to an all time low.

    • Became part of Project Office implementation team for The New Power Company.

    • Assisted traveling employees with computer setups, software loads, and printer setups

    • Helped design web based database for sharing of information between departments/locations.

    • Received first CGS President’s Choice Award for the Charlotte IBM Location. 

    – Computer Science Corporation Charlotte, NC

    Client Order Fulfillment

    • As a member of the Technical Support Team, continued to work at Premier to develop strategy for online procurement system using corporate intranet website.

    • Continued second level support for Microsoft Office ‘, Windows  
    ‘/’, CCMail, Outlook, Lotus Notes, Microsoft FrontPage ‘, WinZip, Internet Explorer, Novel . client side and other corporate standard software.

    • Assisted in tracking hardware assets in customdesigned asset  
    database, which was maintained in MS Access ‘.

    • Assembled, tested and helped design the corporate standard image for new notebooks and desktop PCs upon arrival, Including memory upgrades, hardware upgrades and imaging new PCs.

    • Main contact for all computer virusrelated problems.

    • Key participant in development and implementation of antivirus solutions with a focus on the software “push” technology that enabled the entire enterprise timely updates.

    • Evaluated and recommended both laptop and desktop model changes as needed, both from procurement and technical points of view.

       
    – Premier, Inc. Charlotte, NC

    Technical Procurement Specialist

    • As a member of Senior Tech Support Team, negotiated hardware and  
    software contracts and special pricing resulting in $,, savings over years

    • Provided direction for design and development of custom designed purchase order database written in Lotus Notes. 

    • Set hardware and software standards, including YK consideration,  
    developing a replacement plan for nonstandard equipment.

    • Assisted in technical support activities supporting corporate hardware  
    and software products, including assembly, help desk calls, and major office moves or setup, including minor network setups.

    • Helped develop and implement antivirus solutions for employees  
    located both on the network and remote.

    • Served as main contact for all computer virusrelated problems.

    • Earned Pacesetter award for exemplary performance.

       
     L. Trading Company Shelby, NC

    Retail Sales / Store Manager / Systems Operator

    • Programmed and operated a BBS, supporting + users

    • Purchased, installed and supported home and office computer systems for numerous local businesses and individuals.

    • Created and currently maintains several business web sites

    • Developed and maintained specialty shop during high school and                       
    college, generating income necessary for tuition, travel and fees.

     
     
     
     
     
    Education
     
        University of North Carolina            Charlotte, NC

    • B.S., Business Administration 

        Cleveland Community College            Shelby, NC

    • Coursework in Computer Technology 

                ACE Certification                                   Orem, UT

    • Altiris Certified Engineer Training

     
    Additional Skills
    Web development, installing and upgrading computers, troubleshooting hardware and software problems, beta testing new software and technology, Internet research, training and orientation of new personnel.

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