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<pre>Array ( [var] => cut_url ) </pre> Resume for Thomas J. for IT / Technical Support / Computer & IT Services in Wethersfield, Connecticut. Search More Resumes for IT / Technical Support on #4M78UPHN9

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Resume for Thomas J. for IT / Technical Support / Computer & IT Services in Wethersfield, Connecticut

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Wethersfield
State: Connecticut ZIP: 06109

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A well communicated, highly skilled, efficiently organized IT professional with emphasis on training, skills, problem solving and commendable customer service, through utilization of and administration of ERP systems and Document Imaging systems. 


Post University, Bachelor of Science                                        April – Present

Business Management Program, Waterbury, Connecticut

GPA . Graduating Spring ; projected completion date December  

Studies focusing in business development, management, advertising, and team building activities. Created many presentations in a group setting.  

Albertus Magnus, Associate of Science               February – March

College of New Dimensions, East Hartford, Connecticut

GPA . 

Specialized in Business Management curriculum. Contributed to team projects, to create simulated realworld applications and scenarios in today’s business world. Provided technical assistance to my team members. 


Systems Administrator                                                          August October

Kamatics Corporation, Bloomfield, Connecticut 

Created roles and profiles for Enterprise Resource Planning Systems, employing IFS Software increasing operational efficiency. Administered document imaging system OnBase.  Assisted management with Helpdesk personnel and actively trained employees on Office Suite and Operating systems. Recommended new technology to management to better business needs. Provided phone and technical support for users. Implemented software that provided

Gauge Barcoding Technology to the company, saving % in labor costs. Implemented S for IT Department and recommended new technology that supported business needs. 

Computer Consultant              December – August

Hallmark Totaltech, Rocky Hill, Connecticut 

Supported customers at the State of Connecticut Transportation Department on assignment. Provided repairs, maintenance and trouble shooting of hardware and software. Conducted upgrades of memory, processors and motherboards. Maintained and troubleshot printer problems and IRQ’s. Installed other hardware as necessary such as CD ROMs, sound cards. 

Technical Support Specialist                    December – December

Information Software Inc., Bloomfield, Connecticut 

Supported and average of calls per day to assist customers with installation of routing programs for DOS and Windows. Maintained software and hardware support to sales staff of . 

Customer Service Engineer                               May – December

Ames Department Stores, Rocky Hill, Connecticut 

Serviced all New England stores within a mile radius. Repaired and maintained IBM Model and computers, IBM Proprinters, Lexmark printers, tape drives, and IBM and cash registers. Replaced hard drives and other components down the board level as necessary. 

Senior Systems Support Specialist                            June – September

Ames Department Stores, Rocky Hill, Connecticut 

Supported stores and set up LAN systems, distribution centers and corporate office. Lead in company’s Escalation Team. Supervised one associate and assisted programmers to solve difficult problems. Trained employees and created documentation for all system protocols. 

Hardlines Coordinator                                                     May – June

Ames Department Stores, Rocky Hill, Connecticut 

Coordinated all shipping of merchandise to and from remote advertising centers. Provided reports to Director of Print and Merchandising. Worked as Liaison between corporate office and media studios. 


Nominated twice for employee of the month at Ames Department Stores

Commended by Management at Ames Department Stores for consistently meeting deadlines. 

Professional Training 


Netcom Information Technology

New York,  NY 

IndySoft Corporation /

Gage Insite Enterprise Administration 

ERP System Administrator Training for Industrial and Financial Systems

Chicago, IL / 

OnBase Imaging Software Administration

Hyland Software, Cleveland, OH / 

Label Design Administration

Loftware Labeling Systems, Portsmouth, NH / 

Office Suite Access, Excel, Word, Outlook Level , , & at KeyLogic Education Center, Windsor, CT / 

Unigraphics Management for Windows NT

Unigraphcs Solutions, St. Louis, MO / 

Professional Training Continued 

IKON Office Solutions, Bloomfield, CT / Administering Windows NT ., Windows NT . Core Technologies, Exchange Server . Administration, Design & Implementation 

New Horizons, Windsor, CT / Beginning & Advanced Outlook  

LaserJet University, Boston, MA / laser printer operation and maintenance 


A+ Certified / HBM

Bloomfield, CT 

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