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<pre>Array ( [var] => cut_url ) </pre> Resume for Charles P. for IT / Technical Support / Computer & IT Services in Huntington, Indiana. Search More Resumes for IT / Technical Support on #52BD75F29

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Resume for Charles P. for IT / Technical Support / Computer & IT Services in Huntington, Indiana

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Huntington
State: Indiana ZIP: 46750

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A business/IT professional with significant responsibility for administering small and medium sized networks, supporting and training end users in the basic and advanced aspects desktop business, scientific, legal, manufacturing, publishing and financial applications. Substantial expertise in automation of processes to optimize creativity, productivity, and communication. Proven abilities to build rapport quickly, troubleshoot and resolve hardware and software issues, and provide creative solutions. An energetic and conscientious professional, with a reputation as an avid student, an outstanding teacher, and a skillful problem solver.  Works well under pressure with a reputation for highest integrity towards sensitive and confidential information.

Areas of Expertise 

  • Project leadership
  • Process development
  • Network administrationActive Directory
  • years experience in a GCP/GLP/GMP/FDA regulated quality assurance environment.
  • Presentation, reporting and technical writing, documentation creation and review experienced
  • Excellent tier desktop end user support capabilities
  • Proficient in most business & research related software applications
  • Process automation specialist
  • Hardware specialist  A+
  • Video editing & production specialist
  • Web design/
  • Windows server operations & support
  • Reporting and data analysis
  • Laboratory Instrument Support
  • Application & Hardware Validation Testing


    COMPTIA – A+ Core Hardware Exam Passed A+ Certification

    COMPTIA – A + OS Exam Passed A+ Certification 



    Fort Wayne, IN

    Associate Degree in Computer Information Systems – Programming Specialty

    Accumulated GPA: . with credits

    Visual Basic Developer Certificate

    Expected Graduation Date is  

    Indiana Wesleyan University 

    W Jefferson Blvd 
    Fort Wayne, IN  

    Credits towards BSBA Accumulated GPA: . 

    International Business College

    Illinois Rd  
    Fort Wayne, IN  

    Associate Degree in Accounting

    Graduated October , GPA: . 


    MidCountry Media/DMG World Media

    References: Gary Thoe, Tony Gregory, Carol Johnson, Stacy Kopp, Emily Myers, Dave Blower, Connie Swaim

    Knightstown, IN

    Server Administrator, Network Administrator, Application & Web Development, Desktop Support, Help Desk, Systems Analyst, SQL DBA

    Mar to Oct

    Salary $,

    Responsibilities Included: Managed a user network including network and server administration, desktop support, helpdesk, printer management, and managed backups.  Supported such processes, servers, and systems as VPN server, Barracuda spam filter, Linux Firewall, Active Directory, SQL & , Backup Exec . and tape autoloader library management , Symantec Antivirus distribution, Nortel PBX telephone management, Webmaster for primary sites,  Ubuntu Linux boxes, Mac OS ..  and Visual Basic application development for automation of data flow. VMware management, RSS Feed creation, XML application integration, email marketing development, BB dataflow automation.  

    Eli LillyVolt Technical Staffing

    References: Troy Rondot

    Chris Pratt

    Ellen Sanders

    Indianapolis, IN  

    Scientific System Analyst/Application Tester/Technical Writer

    Laboratory and Diagnostic/Experimental Medicine IT

    Oct to Apr

    Salary $,

    Responsibilities Included :  Calibration and Validation Support for clinical and research only instruments. Created, Implemented, and executed IVI, Security docs, SOPs, Operational Support Docs. Provided database support and testing for SQL and Oracle database applications, Basic ColdFusion web development, Utilized Dreamweaver , Remedy, Lotus Notes, SAS ., Toad, ClearCase, Putty, SSH.  Installation of monthly Microsoft patches for all instrument controllers, Installation of new instrument controllers, Coordination of vendor instrument installation and maintenance. Tier support of scientists’, Technical writing, Test Script Creation and Executions as an application tester.

    Supported Lab Instruments : Affymetrix Color & Color, AKTA, AlphaImager, BioAnalyzer, BioPlex, Cellometer, Beckman Coulter, Envision, Fluoroskan, Leica, Nanodrop, Parallele, SmartCycler, Spectramax, Taqman, Tecan, Typhoon, Victor.  

    Covance/IBM/Apollo Consulting


    Tom Lounsbury  ext.     Ron Johnson       Clint Sigler  

    Indianapolis, IN 

    Windows Server Administration & Operational Support / Project Management

    Feb to Oct

    Salary $,

    Performs services to plan, organize, design and install complex client information systems or products as part of a team.

    Activities encompass Service Delivery and Delivery Systems Support and may include gathering information to assist in the analysis of client business requirements, assist in defining, installing and maintaining computer systems, utilizing proven and unproven technologies to plan, organize, design, install, operate and maintain noncomplex systems, developing solutions for less complex information systems and resolving technical implementation issues to optimize performance, investigate alternative systems management testing methodologies, tools and performance criteria, developing, negotiating and utilizing client benchmark criteria, recommending alternative solutions, priorities, systems hardware, design changes and improvements.

  • Management of policies, restores, backups and tape library for servers using Veritas Netbackup.
  • Resolution of server problems and change tickets for all Indianapolis Covance end users.
  • Installation of Windows OS on new server builds Windows , Windows
  • Management of ESX VMware host server and creation of associated virtual machines.
  • Remote support via remote desktop, terminal server, Altris Carbon Copy & HP Openview
  • Asset Inventory, Life cycle management, and warranty replacements of failed hardware.
  • Creation and updates of regulatory SOP, IVI and change controlled research environment.

    Eli LillyUnisysKForce

    Reference: Justin Rzbecki    Paula Gaynor  Renee Hassfurther  

    Indianapolis, IN 

    HP /Windows Server Network Administration & Operational Support

    Jun to Jan

    Salary $,

    Responsible for network operational support of EliLilly’s HP/Windows Server including maintenance, End user support, nightly backups, printer support, reporting and technical writing maintaining documents and procedures in this regulated GMP environment. 

  • Managed daily maintenance of the HP MPE/Windows manufacturing operational servers.
  • Monthly reporting and data analysis responsibilities to verify key performance measurements are met.
  • Creation of data areas, print queues and management of administrative access.
  • Monitor and daily troubleshooting of Enterprise Veritas daily, weekly and monthly backups for   manufacturing HP/Windows NT// Servers.
  • Resolving and troubleshooting servers and tracking resolution through the Remedy ticket queue system.
  • Received Six Sigma White Belt training. 
  • SarbaneOxley implementation in daily processes.
  • Creation, modification and maintenance of documentation in a GMP, control FDA regulated environment.
  • Provided efficient end user solutions for all levels of Windows & HP support activities.
  • Utilization of VPN for regular evening and weekend oncall remote support of end users.
  • Developed and maintained Eli Lilly’s MI&CS departmental website utilizing Dreamweaver, FrontPage, Macromedia Flash and Cold Fusion.

    Indiana Data Center


    Robert Long

    Todd Bylsma

    Nicki Doehrman

    Fort Wayne, IN 

    Short Term Project

    Network and Operational Support/Project Management

    Mar to Jun

    Salary $,

  • Build, installation, network configuration, application installations on Windows Servers.
  • DNS management, Web site support via FrontPage, Dreamweaver, IIS. management, Cobalt web server management created by SUN Microsystems, Help desk technical support. Documentation creation and end user training.
  • Build, installation, network configuration, application installations of Windows and XP Professional clients.
  • Daily monitor and daily troubleshooting of Enterprise Veritas backup. for Windows Servers.
  • Documented network infrastructure and implemented standard deployment practices
  • Support of Windows Active Directory

    KForceAmerican Electric Power  

    Reference: Justin Rzbecki

    Fort Wayne, IN 

    Short Term Project

    Network and Operational Support/Project Management

    Sept to Jan

    Salary $,

  • Build, installation, network configuration, application installations of Windows and XP Professional clients.
  • Supported CAD Engineers, Accounting, HR and other manufacturing departmental specific applications.
  • Migration of existing user data and end user support.
  • Implementation of a Veritas  terabyte tape backup system, supporting an Xray imaging system
  • Daily monitor and

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