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<pre>Array ( [var] => cut_url ) </pre> Resume for Thomas N. for IT / Technical Support / Computer & IT Services in High Point, North Carolina. Search More Resumes for IT / Technical Support on #59WYBFTMJ

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Resume for Thomas N. for IT / Technical Support / Computer & IT Services in High Point, North Carolina

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: High Point
State: North Carolina ZIP: 27265

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Spurgeon Way High Point, NC Phone:
o Dynamic, qualified, and highly ethical Information Technology Professional with extensive technical and
managerial experience along with a solid academic background in Information Technology, Business
Information Systems, and Technical Administration.
o Excellent leadership, interpersonal, and written and verbal communications skills; ability to build cohesive,
productive teams while simultaneously fostering and encouraging creativity and individual expression; innate
ability to build rapport with clients and colleagues and succeed in highpressure, challenging, and deadlinedriven
o Expert in analyzing data, resolving problems, and providing superb customer service; trained and certified in
Information Technology Infrastructure Library ITIL techniques for successfully managing information
technology infrastructure, development, and operations.
o Technical Proficiency: Datacenter Technologies, Virtualization, UNIX, Linux, Windows.
|Customer Service |Information Technology IT |Organizational Management |
|Client Relations |Business Information Systems |Information Technology |
|Six Sigma/Crucial Conversations |Technical Administration |Infrastructure Library ITIL |
|Project Management |Data Center Operations/Management |Analysis & Problem/Conflict |
|Staff Development/Training |Upgrades/Backups/Migrations |Management |
|Strategic Planning |System Administration |Troubleshooting/Diagnosis |
|Document/Record Management |Setup & Hardware/Software Installation|Policies and Procedures |
|Performance Testing | |Training Materials Development |
| |Configuration Management | |
High Point Regional Health System ……………………………………………………………… –
Manager of Technology Infrastructure / Lead Unix/Linux Network Administrator
Manager of Technology Infrastructure :
Provided leadership, team management, and stewardship for the hospitals’ clinical and business information
technology systems, solutions, and processes. Successfully managed the technology portfolio, including personnel,
servers, data storage devices, databases, data centers, networks, middleware, Internet services, and other IT systems
comprising the core infrastructure. Managed and led Technology Infrastructure team, including recruiting, hiring,
coordinating work activities, coaching and mentoring, staff development functions, and performance evaluations.
Executed excellent project management skills with a proven track record of successfully meeting project deadlines
and team/individual goals. Oversaw operation and maintenance of four / production data centers consisting of
over Windows, UNIX, Linux, Novell, VMWare, and Citrix systems. Served as Team Lead and Project Manager
for $ million Data Center buildout and turnup, including designing and building data center core services and
migrating existing production servers. Ensured optimal level performance of enterprise disk backups, storage area
network SAN, and network attached storage NAS systems. Provided technical and analytical direction and
expertise, ensuring server, network, and security solutions were designed, integrated, and compatible with existing
environment to maintain highlevel performance, availability, integrity, and reliability. Monitored the Infrastructure
Group’s productivity and made appropriate changes. Executed change management, communication strategy, and
deliverables during planning, integration, deployment, and postimplementation phases of major Information
Technology projects. Supervised and participated in daily, weekly, and monthly system maintenance procedures,
ensuring security patches and hot fixes were deployed. Directed and ensured adherence to policies and procedures
related to server, network, data center, and disaster recovery operations. Prioritized goals, tasks, and trouble tickets;
developed incident management and change management plans for Infrastructure team. Maintained awareness of IT
infrastructure trends, technology, and regulations that could influence operations.
Lead Unix/Linux Network Administrator :
Managed multiple enterpriseclass UNIX servers in a production environment, including capacity planning,
performance tuning, upgrades, backups, and migrations. Analyzed and resolved problems, successfully supporting
/ uptime and availability of applications. Executed Problem Management functions, including identifying and
documenting root causes of problems and suggesting corrective actions. Performed release to production for new
components, service functions, and products/technology for infrastructure server integration. Solid understanding and
working experience in troubleshooting performance problems on servers, resources, bottlenecks, and capacity
planning; utilize HP performance monitoring and tuning tools such as glance, sar, iostat, vmstat, and top, among
others. Expertise using cron, SSH, Telnet, FTP, and Shell scripting sh/ksh/bash to perform system administration
tasks and automate jobs. Accurately documented and tracked software patches and upgrades to correct errors/update
operating systems; utilize vendor software packaging tools swinstall, swpackage, swcopy, rpm, yum, as well as patch
analysis and installation. Maintained Mission Critical/Service Guard clusters for HPUX. Led site setup, hardware
and software installation, maintenance, support, tuning, and debugging of application processes. Performed all duties
related to Unix/Linux system administration such as BIND, DNS, NFS, NTP, user account maintenance, and backup
& recovery, including bootable IgniteUX recover backups, license management, and printer configuration.
Documented standards and operating procedures for UNIXbased systems. Served as technical resource to the IT staff
and system users.
Validity/Titan/L……………………………………………………………………………………….. –
Test Engineer / Unix/Linux System Administrator
Served as Test Engineer and System Administrator for secure electronic mail and directory services Defense Message
System DMS. Installed and maintained system software for Directory System Agent, Management Workstation, and
Backbone Message Transfer Agent. Developed and implemented test using OSI X. mail, X. directory, and
X. public key certificates protocols. Installed, tested, and maintained Regional Operations, Security Center, and
Regional Nodes Test Facility. Administered HPUX UNIX, Sun Solaris, Linux, and Windows NT operating systems.
Extensive work as a UNIX and Network System Administrator defining performancetesting strategies. Installed,
deployed, and performed configuration management tasks across multiple environments, including development,
testing, preproduction and production sites. Configured and tuned database connectivity in a highly available,
clustered, and loadbalanced multi Data Sources environment. Developed testing scripts; executed Performance
Testing activities in specified environments and analyzed data results. Monitored overall health of the development,
applications, systems performance and capacity, and production jobs. Performed installation, configuration,
administration, tuning, security, networking, capacity planning, system backup and recovery, troubleshooting, and
support of UNIX and Linux systems hardware and software in development and System Integration Test
environment. Developed and tested UNIX shell scripts for system maintenance, automation, and monitoring.
Investigated performance and responded to issues related to testing efforts. Composed related documentation and
procedures. Provided technical guidance to other team members.
United States Army Military Intelligence……………………………………………………………
Training Developer/Writer / Quality Control/Quality Assurance Supervisor / Electronic Warfare
Systems and Computer Equipment Maintenance
Training Developer/Writer :
Accomplished highly successful career in United States Army Military Intelligence as a Systems Maintainer and
Integrator MOS S/T/W. Served and retired honorably as a Sergeant First Class. Identified, coordinated, and
validated all training issues, materials, and requirements relating to the Army’s new multimillion dollar Intelligence
and Electronic Warfare Systems. Reviewed and developed contractor and government technical manuals, lesson
plans, programs of instruction, and other related program publications. Supervised and provided maintenance of
command and control, receiver and transmitter, and computer processing and storage systems. Represented the United
States Army Intelligence Center training development interests at various contractor and government meetings.
Oversaw daytoday operations and maintenance of equipment repair shops and Sensitive Compartmented
Information Facilities Military datacenters both in garrison and during field exercise deployments. Implemented
formal and onthejob training for junior personnel on maintenance and logistical efforts.
Quality Control/Quality Assurance Supervisor :
Supervised and performed organizational management through general support maintenance. Effectively reviewed
and implemented directives, policies, procedures, and programs affecting distribution, redistribution, supply and
maintenance support, readiness, and disposition of line replaceable units and end items related to support equipment.

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