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<pre>Array ( [var] => cut_url ) </pre> Resume for Kathryn M. for IT / Technical Support / Computer & IT Services in Greentown, Indiana. Search More Resumes for IT / Technical Support on Resumark.com #5E4R9M25F
 

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Resume for Kathryn M. for IT / Technical Support / Computer & IT Services in Greentown, Indiana




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Greentown
State: Indiana ZIP: 46936



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CAREER HIGHLIGHTS 

  • Liaison between EDS Project Managers, Clients, SAN, vendors, data center and, server build teams regarding required changes for data center migration.
  • Recognized for preparing outstanding metric reports.
  • Developed standardized templates to streamline information gathering and reporting for all teams.
  • Organized and hosted team meetings to share knowledge and seek out ways for improving service.
  • Versatile professional with sound communication, written, and project management skills. Selfstarter experienced at working in fastpaced environments, strong computer expertise and able to multitask effectively.
  • Extremely organized and detail oriented with effective time management skills.
  • Specialist in system conversions, data migrations, and data validation.
  • Excellent Excel Skills.
  •  

    TECHNICAL SKILLS 

    • Microsoft Windows, Microsoft Office Suite Access, Excel, Outlook, PowerPoint, Project, Word.

    • MAC OS, MAC IWork Applications Pages, Numbers.

    • Internet Browsers Explorer, Firefox, Safari.

    • Adobe Creative Suite Bridge, DreamWeaver, Fireworks, Flash, Illustrator, InDesign, Photoshop.

    • Adobe Production Premium After Effects, Premiere Pro.

    • HTML, CSS, Action Script, SQL, Visual Studio, VB. 

    PROFESSIONAL EXPERIENCE 

    Web Developer/Manager

    DCH Environmental Consulting

    January Current 

  • Developed and maintained web pages.
  • HTML, CSS, Dreamweaver, Photoshop, Fireworks, Action Script used for development.
  • • Verified effectiveness of pages on all web browsers.

    • Applied Google Analytics to monitor website traffic. 

    Information Associate Project Coordinator

    EDS, Kraft Foods

    March January  

  • Gathered, documented, presented change requirements to change control board and clients.
  • Prepared highlevel PowerPoint presentations to demonstrate required system changes to clients.
  • Verified availability of resources for work completion.
  • Developed consistent reporting tool for hardware shipping specifications using Excel.
  • Setup macros to automatically populate hardware dimensions based on hardware type.
  • Utilized drop down lists for commonly used hardware types.
  • Worked with global teams.
  • Coordinated tasks with clients, data center, hardware, engineering and storage teams to minimize system interruptions.
  • Reviewed and updated MSProject Schedule as required.
  • Hosted team meetings for knowledge sharing and process improvement.
  • Recommended future enhancements for out of scope data processing improvements.
  •  

    Information Associate Technical Writer

    EDS, Capability Development Internal

    December March  

  • Developed standardized documentation to document requirements for developing the infrastructure for credit card processing systems.
  •  

    Information Analyst  Technical Leader

    EDS, Bank of America

    February December  

  • Data base development/maintenance for mobile communication services for financial industry.
  • Responsible for data integrity of telecommunication services.
  • Verified data accuracy and distributed reports to clients showing usage and trends.
  • Microsoft Access, SQL data base, and SQL query language used for data inquiry, retrieval and modifications.
  • Imported and Exported data between SQL data base, Access Data Base, and Excel for data manipulation and reporting purposes.
  • Used Pivot tables in Excel to summarize data.
  • Worked with team members to develop a visual basic program to automate email notifications from an Excel worksheet list of addresses.
  • Team lead for monitoring access of online telecom reporting system applications.
  • Set Up an Excel Workbook to track system users and applications assigned to.
  •  

    Information Analyst Project Manager Assistant

    EDS, Delphi

    March February  

  • Responsible for project metrics reporting for system conversion to SAP, tracked progress among developers.
  • Extensive use of Excel for data validation and verification including use of named ranges and the Excel functions.
  • Summarized data using Excel Pivot Tables.
  • Produced reports to submit to project owners.
  • Project reporting was noted as outstanding by the client at project completion.
  •  

    Information Analyst Programmer, Project Lead

    EDS, Delphi

    April March  

  • Upgraded and maintained legacy system programs for computer billing and telephone systems.
  • Updated the disaster recovery plan for the system.
  • Followed team documentation and coding guidelines.
  • JCL, Easytrieve, COBOL, DB IMS, VSAM on IBM system used to maintain batch programs.
  • Tested and validated system changes.
  •  

    Information Analyst Programmer, Project Lead

    EDS, Philips Semiconductors

    January April  

  • Developed, upgraded and maintained legacy system programs for customer order entry, shipping systems, and marketing systems.
  • JCL, COBOL, DB IMS, VSAM on IBM system used to develop and maintain online and batch programs.
  • Modified COBOL programs for customer order entry and shipping system conversion to EDI and SAP.
  • Led analysis team in requirements gathering for COBOL system upgrade.
  • Developed Excel workbook to track and summarize required changes for upgrade.
  • Set Up Excel Charts to provide high level view of number of changes required per system.
  • Tested and validated system changes.
  • Project lead for year end reorganization project of customer order entry and shipping systems.
  • Provided on call support.
  •  

    Information Analyst Quality Assurance Analyst

    EDS, Quality Assurance Internal

    March August  
     

  • Assisted with the development of guidelines to assist with SEI CMM Compliance levels two and three.
  • Audited projects to validate compliance to requirements.
  • Assisted project managers with process compliance.
  •  

    Assistant Technology Director

    Eastern Howard School Corporation

    January January  

  • Worked with technology director, employees, and students to; answer questions, monitor security access to systems, install/maintain hardware, and install software updates.
  • Developed Microsoft Access data base to track location of hardware.
  • Minor web page updates using Java Script.
  •  

    Programmer V

    Indiana State Department of Workforce Development

    October January  

  • Developed, upgraded and maintained legacy system programs for Indiana Department of Workforce Development unemployment taxes and insurance systems.
  • ECL, COBOL, Bachman database, IMS, VSAM on Unisys mainframe used to develop and maintain online and batch programs.
  • Modified COBOL programs to meet compliance with updates to laws.
  • Tested and validated system changes.
  •  

    EDUCATION 

    Indiana University

    B.S., General Studies, Minors in Math and Data Processing;

    Certificate, New Media Communications 

    Indiana Vocational Technical College,

    A.A.S. Computer Programming


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