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<pre>Array ( [var] => cut_url ) </pre> Resume for Dominic B. for IT / Technical Support / Computer & IT Services in Waterbury, Connecticut. Search More Resumes for IT / Technical Support on Resumark.com #78CMSNV3E
 

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Resume for Dominic B. for IT / Technical Support / Computer & IT Services in Waterbury, Connecticut




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Waterbury
State: Connecticut ZIP: 06704



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Dominic J. B.
Citizens Avenue, Waterbury, CT.
Senior Systems Engineer, a multifaceted technologist with a persistent drive to learn,
plan and execute, and attack new challenges
Professional Experience
Nortel Networks, Rocky Hill, Connecticut and Hudson Valley NY, to
Senior Systems Engineer
Description:
 Managed all technical project requirements for small, medium, and large customers throughout CT and NY
 Built trusted relationships at all levels of customer staffing, including Chief Officers
 Successfully sold and supported all of Nortel Networks enterprise products and solutions
 Created and delivered presales designs, billofmaterials and custom PowerPoint presentations
 Configured and performed onsite system demonstrations and trials
 Designed and staged proof of concept labs at regional engineering facility
 Organized and hosted executive briefings at Nortel Centers of Excellence in MA, TX, and NC
 Arranged and participated in the postsales configuration, installation and ongoing support of customer
system deployments
 Developed and conducted customized customer training
 Prepared and provided system documentation and diagrams
 Assisted business partners in the reply to RFPs, product demonstrations, and product evaluations
 Coordinated technology and new product introduction seminars
Accomplishments:
 Designed, and awarded next generation VoIP solution for the largest hospital in Connecticut, enabling more
effective customer services and lower operational and capital equipment costs
 Primary SE managing a Unified Communications integration project for a New England based
pharmaceutical company, providing increased productivity to mobile sales force and reduced telecomm fees
 Awarded multiyear, multisite replacement LAN infrastructure for a CT hospital, improving overall
patient satisfaction and customer care, as wells as enabling advanced application delivery
 Educated and trained the technical staff of a Connecticut based medical imaging company, and
subsequently chosen as the vendor for their Next Generation Load Balancing and HTTPS acceleration
project, reducing timetomarket, improving system performance, while reducing costs and increasing net
margins
 Self educated on all Nortel Networks enterprise voice and optical products
 Recognitions – Rookie SE of the Year, SE of the Year, Branch MVP, Branch MVP,
Nortel Circle of Excellence, Nortel Circle of Excellence
Lincoln Computer Company, Wallingford, Connecticut, to
Senior Network Engineer
 Planned and implemented remote management and monitoring systems at the Wallingford Network
Operations Center, resulting in faster and more efficient customer base expansion and increased revenue
 Monitored and reported on the daytoday operations of client networks providing scaling and growth
predictions for forecasting operational budgets
 Proactively detected, isolated and resolved customer LAN/WAN issues increasing customer satisfaction
 Lead engineer in designing of IP routing environment and equipment installation
 Provided Tier II & III technical support to help desk personal
 Onsite lead Network Engineer for St. Francis Hospital, responsible for all aspects of the LAN and WAN
networks
Bristol Hospital, Bristol, Connecticut, to
Network Administrator
 Designed, configured, and installed a new LAN and WAN replacing AS terminals with desktop PC’s,
increasing productivity and allowing for new productivity applications
 Installed and administered all network servers and client desktops
 Systems supported included Windows/DOS PC’s, Novell Netware SFT servers, Email Server, Interfaces to IBM
AS, SynOptics Token Ring and Ethernet Hubs and Switches, Bay Networks BCN and AN Multiservice
routers
 Interfaced with all business units to identify and supply IT solutions to satisfy departmental and corporate
initiatives and improve business effectiveness and readiness
 Managed all data connectivity to affiliates and associated Physician practices improving overall ease of doing
business, subsequently driving an increase in Physician participation
Network Engineer, St. Mary’s Hospital, to
 Designed, installed and supported Novell Netware LANs introducing ArcNet and Ethernet technologies
 Responsible for the support and operation of all Serial communications between UniSys A Mainframe system
and all local and remote clients and other information systems
 Primary engineer in the deployment and support of General Dynamics Corporation modem based WAN
 Trained all data center personal on how to use and support Personal Computers and Operating Systems
Technologies Summary
 LAN: Ethernet, Token Ring, ATM, FDDI, HSSI Design, Configure, Install and Support D/C/I/S
 WAN: ATM, Frame Relay, PPP, DSL, VPN D/C/I/S
 MAN: Metro Ethernet, WDM, CWDM, DWDM D/C/I/S
 Optical: WDM, DWDM, SONET, Fibre Channel D/C/I/S
 WLAN: Wireless Security Switches with Thin AP’s D/C/I/S
 L/L: Ethernet Switches and Routine Switches D/C/I/S
 WAN Edge Devices: Multiservice Routers, Fire Walls, VPN Gateways and Routers IPSEC, SSL D/C/I/S
 LL Appliances: Alteon – SSL Acceleration, Server and Global Server Load Balancing, Content Caching
D/C/I/S
 Data Protocols and Standards: Too Many to List
 Voice and VoIP Systems:
 Nortel Communication Server – Design, minor Configuration
 Nortel Business Communications Manager BCM D/C/I/S – all features including AutoAttendant,
Custom Call Routing, Contact Center Setup and Operation, etcetera

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