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<pre>Array ( [var] => cut_url ) </pre> Resume for Walter R. for IT / Technical Support / Computer & IT Services in Cesena, Italy. Search More Resumes for IT / Technical Support on Resumark.com #7EFRK41TQ
 

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Resume for Walter R. for IT / Technical Support / Computer & IT Services in Cesena, Italy




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Italy City: Cesena
State: Emilia-Romagna ZIP: 47023



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w ALTER WALTER R. OBJECTIVES twitter: faredigi cell phone. + I&;m looking for a Junior Project Management or similar position in an environment requiring IT, technical and business experience. I have held positions with various responsibilities under the IT umbrella and in these developed a broad range of experience including strong technical, communication, time management, resources and organisational skills and have led the development, deployment, delivery and management of enterprise Infrastructures. Most recently I&;ve been involved in Project Management which I find extremely engaging, this has encouraged me to study to obtain my certified CAPM, while I&;m also trying to obtain CISSP Certification. PROFESSIONAL EXPERIENCE Data Centre & Helpdesk Manager behalf of TecnoIndex Servizi s.r.l. Duties · Defining and Managing a rd level Helpdesk for hardware / software /sharing and networking issues for about users and approximately local physical / virtual servers within a Datacenter. I also manage the Information System Management and nodes between local domains and Justice Unified Network Windows / server / Unix Debian; IT Security Management; Planning and Managing Business continuity and Disaster Recovery Policies; Antivirus & Malware Detection & Prevention through EPO Server deployment; coordination of development, network and database resources; Active Directory, LDAP, DNS and WINS Management. Maintenance of Ministry of Justice&;s self developed software for Criminal Registry and lead on Forensic data duplication/process I&;m also part of a Project Team whose goal is to adapt and to implement the Ministry of Justice&;s existing in house software. My duties include: To ensure that all technical support and handover documentation is completed within targeted deadlines; to cross reference completed projects with the original documentation; producing monthly management reports; liaising with rd parties, internal and external customers to ensure completion of tasks; processing / coordinating service requests; ensuring that all processes are followed and all issues are owned through to resolution. August ­ Today County Court of Bologna on IT Tech Skills Data Recovery Backup Solutions Antivirus setup and virus recovery Disaster Recovery Plans MS Windows OSX Apple Gnu Linux Red Hat SuSe Debian Apache Tomcat WSUS My SQL OCSInventory Active Directory MS Exchange Novell Evolution Zimbra mail Spamassassin Postfix Linux HA Snort Tenable Nessus BackTrack Penetration Testing Network Security EnCase Linen XWay Forensic A.I.R. Guymager Foremost Scalpel · · Virtualization To be short, I&;m working in a mission critical environment, closely with an extremely demanding XEN Server customer. For instance, if a person is arrested in flagrante delicto, the Judge on duty must be able to Vmware Ws, Server / make immediate judgments, then the supporting software must operate on weekends, as well as Infrastructure late night and early morning. As a result, even during the upgrade of the software, the antivirus engine and data, changes to the database tables, you must ensure that the downtime is as short as possible, because the Registries provide support to Lawyers, another type of very demanding and important customers. I&;m used to handle and manage all backups and virtualization infrastructures of smaller in size; I am also in charge of implementing and maintaining backup standards as previously defined. TCP/IP OSI Ethernet WIFI OpenSSH VPN UMTS Help Desk I&;m following multiple technical projects within Storage Management across various accounts. Ability to discover datacenter issues by analyzing, diagnosing and reporting to the Management in order to improve business continuity by finding a suitable plan, by implementing various hardware and software policies, procedures and maintenance Being a curious individual, I use to go through and learn new technologies and train and lead other resources on the technical procedures required for development either directly or by tutorials. I&;m acting as a team leader by training, mentoring, coaching and motivating L and L support professionals to reach personal, team and company goals, also by participating in training sessions as a faculty for fresher&;s Accomplishments: New Disaster and Recovery Plan Policies: reduced risk from % to almost % the possibility to delete files from servers without user&;s explicit consent; Successfully led the management of IT employees; Helpdesk queue reduction of approximately % within a month period; Maintenance waiting time reduced by approximately % with reduced waiting time and queue Remote Network Admin ­ Consultant Seteco S.p.A., Rome March ­ October Involved in the planning, development and management of IT infrastructure of SETECO S.p.A., a firm with employees based in Rome. During this period, IT infrastructure was totally virtualised using VMware tech and based entirely on GNULinux Open Source software. Senior Network Engineer Atradius Credit Insurance, Rome February ­ July Local branch domains management in a Realm Windows and Linux RedHat and Debian Servers and Active Directory management. Responsible for the Italian Intranet management and administration, LAN configuration, Server management, User Support for internal users approximately customers ­ and external agencies approximately agencies, data protection & disaster recovery, VoIP definition Voice Over IP. Junior Network Engineer Swissair Group, London, Paris, Milan User support and Application Service Management / ORGANIZATIONAL AND INTERPERSONAL SKILLS Key Working Skills: Ability to adapt myself quickly to corporate standards Have adopted an effective method of finding information on the Internet Skilled in the documentation of activities including adopting visual means such as process mapping Comfortable with organising own workload, setting priorities and managing tasks and August ­ November projects according to specific deadlines and targets Ability to establish and develop an excellent working relationship with stakeholders at all levels Expert in open source CMS platforms: WordPress, Drupal, Joomla, and HTML / CSS; Excellent systems analyst and talented web designer, having acquired my skills through courses, seminars and literature Ability to adapt myself with a strong aptitude for problem solving supplemented by good learning skills. Highly developed organisational skills, vision and strong dynamic objectives. Excellent negotiating skills. Excellent oral and written communication skills with stakeholders with a high standard of accuracy at all levels Verbal and written English and Italian skills, Fluent in speaking French. Willing to relocate EDUCATION ITIS Leonardo Da Vinci, Viterbo, Diploma di Perito Industriale, / Open University, London. Network Analyst Course, S.A.E. School, London. Multimedia Programmer, / County of Rome, Microsoft Certified Professional, Windows , / Linux LPI LPIC, , Self Assessed NOW: CAPM Course, Rimini, Centro Servizi PMI ­ valid for CAPM Certification Brainbench tests nd June , : I successfully passed exams on the following topics: Linux Administration General, Server Administration, MS Windows Server , Disaster Recovery and Planning, Network Concepts, Information Technology Security Fundamentals, Business Communication, Coaching, Managing People, Technical Writing, Customer Assistance, Information Technology Terminology

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