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<pre>Array ( [var] => cut_url ) </pre> Resume for Ken R. for IT / Technical Support / Computer & IT Services in Kandahar, Afghanistan. Search More Resumes for IT / Technical Support on Resumark.com #7XVGNOR38
 

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Resume for Ken R. for IT / Technical Support / Computer & IT Services in Kandahar, Afghanistan




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Afghanistan City: Kandahar
State: Kandahar ZIP: 80920



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Ken R.
Belford Drive, Colorado Springs CO ? ? ..
*** Looking to work overseas ***
CUSTOMER SATISFACTION DRIVEN – OWNERSHIP OF ROLE – TENACIOUS PROCESS IMPROVEMENT
Summary
Experienced troubleshooter, effective collaborator and polished communicator, with an
unsurpassed, proven and documented record of trust and satisfaction up to top level executives
Professional Experience
Client Support Administrator IIIV
Missile Defense Agency – Schriever AFB January – Present Secret DoD Clearance
• Local and especially remote support for thin and thick clients, SIPR and NIPR
• Work with CERT to manage the wiping process for drives contaminated by data
spillage
• Expanded duties include: Performing Cost Analysis for hardware and software
planning and purchase; POC interface with Server Mgmt for all printing incidents,
upgrades and policy changes; initiating and maintaining Knowledge Base for complete
range of teamsupported functions; expanding team remote support capabilities;
garnering support for crossteam training of this remote support.
Desktop Technician Level II
Focus on the Family – $ million nonprofit organization of , Colorado Springs CO
• Consistently earned top scores on customer satisfaction surveys
• Planned and executed YK desktop upgrade involving over computers; led
person implementation team
• Saved $K by developing and implementing three hardware modification programs
• Increased departmentwide productivity % by standardizing optimal operating
procedures
• Reclaimed square feet of floor space for productive use
• Demonstrated, through return on investment ROI analysis, ongoing cost savings of
replacing CRTs with Flat Panel monitors
• Reengineered cumbersome software management system
• Mentored new team members
• Enhanced system and user uptime and productivity by upgrading miles of cable to
CAT
• Decreased time required for all future area reconfigurations by zone box installations
Help Desk Support Level I
Focus on the Family, Colorado Springs CO –
• Upgraded enterprisewide Network Operating System NOS
• Created ongoing Loaner Laptop Pool for shortterm staff use
Computer Operator
Focus on the Family, Colorado Springs CO –
• Increased AS/ processor efficiency and reduced job run time by refining
performance tuning and job flow
• Reduced shifttransition snafus by streamlining Turnover Sheet and Error Log
• Held solo responsibility for night shift backup of AS/ and all LAN file servers
Visit my Linked In Webpage:
Core Competencies
> Windows , XP
> Windows Registry
> IBM, Dell, HP, Compaq, Sony
> MS Office, Outlook, Project
> Desktop, Laptop, mobile devices
> Printers, scanners, peripherals
> Wired and wireless network infrastructure connectivity
> VLAN
> CAT cabling, zone box
> RightNow Technology
> Remedy
> Inventory Maintenance
> Meticulous and methodical troubleshooter
> Problem Identification / Resolution
> User and Peer Training
> Customer Service and Satisfaction
> Process Development
> Purchasing
> Technical Writing
Familiarity
> Windows , Vista
> Scripting
> Siemens/Rolm phone systems
> DNS, DHCP, TCP/IP
> Active Directory, NDS
> SMS, SCCM
> File and Print Services
> Network and Telecom Administration
> Netware
> Risk Management
Certifications
CompTIA A+ CNA Certified Novell Administrator
CompTIA Network+ AS/ System Operator
CompTIA Security+ Former Dell Warranty Technician
CompTIA Server+
Training
MS Office Professional, Outlook, Project
Windows Registry Support and Troubleshooting
MS Official Curriculum: Windows XP Support and Implementation
Education / Awards
Associate of Arts, Business Data Processing; El Camino College, Torrance, CA
GPA .
Colorado Christian University Computer Info Systems Mgmt, Colorado Springs,
CO
Bachelor of Arts, Theology; Hope International University, Fullerton, CA
The Southwestern Company, Sales Training and summer sales force, Nashville, TN
//
Record Writing and Reading Placement Test scores at El Camino College, CA
Onetime MENSA member requires IQ in top % of the population
Registered Honda Motorcycle Technician

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