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Help Desk Analyst/Desktop
Technician with MCP Certification and over years of diverse
technical background which involves software and hardware troubleshooting,
Setting up user accounts, Software and Hardware Upgrades.
and customer service skills with expertise in technical help desk support.
ticketing systems such as Support Magic and help desk software's like
MC Afee help desk.
includes All Windows Operating systems, lotus notes, MS Office, MacOS,
Novell , Unix and IBM Mainframe System.
WordPerfect, GroupWise, MacAfee
Help Desk, Support Magic, Lotus, MS Office, Lotus Notes, Netscape, MS
Internet Explorer, MS Outlook, Windows .x, Windows , , Windows
NT ., Windows Workstation/Server, Windows XP, MacOS, Novell .
Boston Financial Data Services
March ' to Nov '
Was hired to work on a multimillion dollar project involving Invesco,
Project was cancelled due to lack of funds; This happened on separate
occasions. Successfully completed week training for this project
Stop and Shop Companies
May' to Aug'
Retail Help Desk Analyst
support for all stores
Change and setup
user accounts and passwords
Monitor store activities
including program stats and inventory
Computershare, Inc. Nov'
Transfer Agent Canton,
shareholders of ATT, Inc.
information to shareholders: This includes: selling shares, distributing
certificates, address changes, and document mailings.
Computershare, Inc. Aug'
Investor Relations Specialist/J.P.
Morgan Project Canton, MA
taking incoming calls from clients who have shares of stocks in J.P.
Was also responsible
for processing and reissuing uncashed dividend checks to clients.
John D. O'Bryant School
Assistant Network Administrator
Helped the network
administrator load new software, upgraded the system to Windows XP,
tested the entire log in names while maintaining the system, loaded
new virus software and troubleshot the network.
Nov' to Apr'
Specialist Lexington, MA
contacting architectural firms for such companies as Johns Manville,
DowCorning and Jeld Wen.
This would involve
asking survey questions and gather information from clients.
Track and record
daily calls using the Microsoft Access database program.
AC Neilsen, Inc. Apr'
for the collection of price/inventory data collection at various stores;
These stores consisted
of: supermarkets, retail department stores and small convenience stores.
All collected data
was sent to the main headquarters via fax/modem.
service support to customers via telephone.
Moneys worth, Inc. Sep'
Cranston, R. I
Made outgoing telemarketing
calls to clients, offering them the chance to refinance their mortgages
via purchasing home improvement loans through the FHA.
Ann & Hope Dec' to
Lead Computer Operator
Pawtucket, R. I.
for tracking, printing and distributing daily reports to all store departments.
system backup of store files, records, etc. This involved
using an IBM mainframe
system connected via Windows
and the UNIX operating system.
Bank Boston Apr' to Nov'
Treasury Help Desk Engineer
Contract Position Boston. MA
configured network users with password/software upgrades for Novell
. and Windows NT.
for providing phone support for all bank employees.
Logged and recorded
all Help Desk calls with MacAfee Help Desk software.
Colonial Management Systems
Apr' to Aug'
Help Desk Specialist Contract
Position Boston, MA
for monitoring/tracking calls with Support Magic software.
setup new user's computer systems according to specifications. This
included both hard ware and software installation.
Was involved in
the migration/upgrade of the entire network system. This involved upgrading
email Outlook, and system software from Windows to .
COM energy Systems, Cambridge,
Help Desk Representative
Contract Position Feb' to Apr'
for troubleshooting both hardware/software problems for users.
setup systems according to user specifications.
Bachelor of Science, Math/Computer
Science, University of Massachusetts, Amherst, MA,
Microsoft Certified Professional,
Introduction to Outlook,
Windows NT .,
Apple Network Products Certification,
IBM Training: Officevision/
Compaq Certification Course,
IBM Training: Implementing