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<pre>Array ( [var] => cut_url ) </pre> Resume for Anthony W. for IT / Technical Support / Computer & IT Services in Norwood, Massachusetts. Search More Resumes for IT / Technical Support on Resumark.com #81GB1RWJM
 

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Resume for Anthony W. for IT / Technical Support / Computer & IT Services in Norwood, Massachusetts




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Norwood
State: Massachusetts ZIP: 02062



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ANTHONY A. W.

Pleasant Street

Norwood, Massachusetts

       
 

SUMMARY

  • Help Desk Analyst/Desktop Technician with MCP Certification and over years of diverse technical background which involves software and hardware troubleshooting, Setting up user accounts, Software and Hardware Upgrades.
  • Excellent technical and customer service skills with expertise in technical help desk support.
  • Experienced in ticketing systems such as Support Magic and help desk software's like MC Afee help desk.
  • Technical skills includes All Windows Operating systems, lotus notes, MS Office, MacOS, Novell , Unix and IBM Mainframe System.
  • TECHNOLOGICAL SKILLS:

    WordPerfect, GroupWise, MacAfee Help Desk, Support Magic, Lotus, MS Office, Lotus Notes, Netscape, MS Internet Explorer, MS Outlook, Windows .x, Windows , , Windows NT ., Windows Workstation/Server, Windows XP, MacOS, Novell .

    WORK EXPERIENCE:

    Boston Financial Data Services March ' to Nov '

    Settlement Administrator, Canton, MA

          Was hired to work on a multimillion dollar project involving Invesco, Inc.

           Project was cancelled due to lack of funds; This happened on separate occasions.  Successfully completed week training for this project 
     

    Stop and Shop Companies May' to Aug'

    Retail Help Desk Analyst Braintree, MA

  • Provide telephone support for all stores
  • Change and setup user accounts and passwords
  • Monitor store activities including program stats and inventory
  • Computershare, Inc. Nov' to Apr'

    Transfer Agent Canton, MA

  • Responsible for shareholders of ATT, Inc.
  • Provide account information to shareholders: This includes: selling shares, distributing certificates, address changes, and document mailings.
  • Computershare, Inc. Aug' to Oct'

    Investor Relations Specialist/J.P. Morgan Project Canton, MA

  • Responsible for taking incoming calls from clients who have shares of stocks in J.P. Morgan.
  • Was also responsible for processing and reissuing uncashed dividend checks to clients.
  • John D. O'Bryant School Jun'

    Assistant Network Administrator Boston, MA

  • Helped the network administrator load new software, upgraded the system to Windows XP, tested the entire log in names while maintaining the system, loaded new virus software and troubleshot the network.
  • McGrawHill Construction Nov' to Apr'

    Customer Service/ResearchDevelopment Specialist Lexington, MA

  • Responsible for contacting architectural firms for such companies as Johns Manville, DowCorning and Jeld Wen.
  • This would involve asking survey questions and gather information from clients.
  • Track and record daily calls using the Microsoft Access database program.
  • AC Neilsen, Inc. Apr' to Aug'

    Data Collector/Customer Service Representative

  • Was responsible for the collection of price/inventory data collection at various stores;
  • These stores consisted of: supermarkets, retail department stores and small convenience stores.
  • All collected data was sent to the main headquarters via fax/modem.
  • Provide customer service support to customers via telephone.
  • Moneys worth, Inc. Sep' to Jun'

    Telemarketing Representative Cranston, R. I

  • Made outgoing telemarketing calls to clients, offering them the chance to refinance their mortgages via purchasing home improvement loans through the FHA.
  • Ann & Hope Dec' to Apr',

    Lead Computer Operator Pawtucket, R. I.

  • Was responsible for tracking, printing and distributing daily reports to all store departments.
  • Performed weekly system backup of store files, records, etc. This involved
  • using an IBM mainframe system connected via Windows
  • Workstation/Server and the UNIX operating system.
  • Bank Boston Apr' to Nov'

    Treasury Help Desk Engineer Contract Position Boston. MA

  • Maintained and configured network users with password/software upgrades for Novell . and Windows NT.
  • Was responsible for providing phone support for all bank employees.
  • Logged and recorded all Help Desk calls with MacAfee Help Desk software.
  • Colonial Management Systems Apr' to Aug'

    Help Desk Specialist Contract Position Boston, MA

  • Was responsible for monitoring/tracking calls with Support Magic software.
  • Configured and setup new user's computer systems according to specifications. This included both hard ware and software installation.
  • Was involved in the migration/upgrade of the entire network system. This involved upgrading email Outlook, and system software from Windows to .
  • COM energy Systems, Cambridge, MA

    Help Desk Representative Contract Position Feb' to Apr'

  • Was responsible for troubleshooting both hardware/software problems for users.
  • Configured and setup systems according to user specifications.
  • EDUCATION:

    Bachelor of Science, Math/Computer Science, University of Massachusetts, Amherst, MA,

    Microsoft Certified Professional,

    Introduction to Outlook,

    Supporting/Troubleshooting Windows NT .,

    Apple Network Products Certification,

    IBM Training: Officevision/ Training,

    Compaq Certification Course,

    IBM Training: Implementing DOS Connectivity,


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