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<pre>Array ( [var] => cut_url ) </pre> Resume for MUHAMMAD USAMA Y. for IT / Technical Support / Computer & IT Services in Karachi, Pakistan. Search More Resumes for IT / Technical Support on #8IBTARGP3

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Resume for MUHAMMAD USAMA Y. for IT / Technical Support / Computer & IT Services in Karachi, Pakistan

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Pakistan City: Karachi
State: Sindh ZIP: 75300

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Professional Experience
September to Till Date
System Administrator Softech Worldwide LLC
• Continuously monitor internet traffic for misuse of bandwidth, chocking, hacking, intrusions &
virus attacks or any other possible security holes in the network & services.
• Ensure hours VPN connectivity between all organizational locations including Pakistan and
• Troubleshoot issues related to network local or internet & Servers Pakistan & USA
which hinder daily organizational activities promptly.
• Implement solutions including hardware or software to plug security holes.
• Implement, configure & maintain an automatic backup system for all critical data
including documents, emails, projects source code, databases etc.
• Implement test & verify disaster recovery plan.
• Monitor backup process on daily basis.
• Monitor and control the transfer of data outside the organization via internet as
well as removable devices like USB drives, writable CDs/DVDs, hard drives etc.
• Responsible for the management of VOIP infrastructure.
• Continuously evaluate better ISPs available in the market.
• Network and system support including installation, configuration and maintenance
of network switches, wireless access points, network outlets etc
• Hardware and Operating System performance tuning.
• System trouble shooting throughout the organization.
• LAN/Internet Access Troubleshooting.
• Identification and installation of different tools and software to improve the overall
infrastructure of organization.
• Keeping all servers, computer systems, and devices updated with latest software
patches, upgrades, and antivirus definitions.
• Monitor installation and usage of unauthorized software programs.
• Monitor and report Internet access for improper usage like disallowed websites,
FTP access etc.
• Monitor Internet Access outages, communicate with ISP’s customer support and help desk and
troubleshoot the internet access issues.
• Troubleshoot issues related to software installations, internet access, Firewall, Active Directory
Group Policies etc.
• Installation, Configuration and maintenance of antispy ware, antiad ware and antispam
software on servers and computer systems.
• Reinstallation/Reimaging of computer systems and servers.
• Maintain inventory of all computer accessories, CDs/DVDs etc.
• Download software requested from all concerned employees.
• Getting support on phone by Microsoft and Cisco for any critical issue or deployment problem.
• Managing DPM Data Protection Manager Server, Exchange Server and Office
Communication Server .
• Successfully Migrated from Microsoft Office SharePoint Server to Microsoft Office
SharePoint Server
• Migrated from Microsoft Project Server to Microsoft Project Server
• Migrated from Microsoft Exchange Server to Microsoft Exchange Online
• Migrated from Microsoft Office Communication Server to Microsoft Communicator
• Migrated from Microsoft Live Meeting Server to Microsoft Live Meeting Online
• Implemented Microsoft Exchange Server
• Implemented Microsoft SharePoint Server
• Implemented Microsoft Project Server
• Implemented Microsoft Lync Server and integrated with IP Phones
June to April Delta Computers Bahrain
Sales Person & Computer Repairer
Make store requisitions for all the required items and receiving them in proper order.
< Make Issue Voucher for all the sold items.
< Make monthly summary from where the products are been purchased and at what price.
< Make transfer vouchers to keep a record of the products that have been sent to different shops,
offices or sold to any customer.
< Repair computers and install different hardwares and softwares according to the customer demand.
< Checking for all the products that has the customer demand from various places at the suitable
< Troubleshooting Network printer, internet connectivity, intranet Connectivity etc
< Experienced in providing helpdesk support to clients.
Educational Background
< Bachelors in Computer Science BSCS from Karachi University
< Completed MCSE for Windows Server Track in Almoayed Institute of Technology
AIT , Bahrain
< Higher Secondary School Certificate Part and Part from Pakistan Urdu School, Isa Town,
< Secondary School Certificate Part from F.G. Public High School, Karachi cantt, Pakistan
< Secondary School Certificate Part from Pakistan Urdu School, Isa Town, Bahrain
Computers Certificates
o Certificate of Microsoft Certified Technology Specialist MCITP
o Certificate of Microsoft Certified Technology Specialist MCTS
o Certificate of Microsoft Certified System Engineer MCSE
o Certificate of Microsoft Certified System Administrator MCSA
o Certificate of Microsoft Certified Professional MCP
o Certificate of Cisco Certified Network Associate CCNA
o Certificate in Microsoft Office XP Professionals.
Certificate of Achievement for completing books B, C, C, C, C,
C, B, A & C during the course of MCSE in Almoayed Institute of
Technical Skills
|Server Operating |Windows Nt , Windows , Windows ,Windows , |
|Systems |Windows Server R |
|Email Servers |Microsoft Exchange ///, MDaemon |
|Virtual Server |Microsoft Virtual Server R, VMWARE, HyperV , |
| |VMware ESXi |
|Client Operating |Windows , Windows Professional, Windows XP, Windows |
|Systems |Vista, Windows |
|Proxy |Microsoft ISA Server , Cisco ASA |
|Servers/Firewalls | |
|Project Server |Microsoft Project Server / |
|SharePoint Server |Microsoft SharePoint Server / |
|Databases |MS SQL / Server |
|Directory Services |Microsoft Active Directory |
|Backup |Microsoft Backup, Microsoft Data Protection Manager |
| |System Centre, Acronis True Image Home |
|DNS Servers |Microsoft DNS Server |
|Monitoring |PRTG , Solar wind |
|Web/FTP Server |Internet Information Server IIS |
|Communication |MS Live Communication Server , Microsoft Office |
|Servers |Communication Server , Microsoft LYNC Server |
|Antivirus Servers |Microsoft Forefront, McAfee |
|Antivirus Software’s|Eset Smart Security . |
|Application Software|MS Office, MS Project ,MS Visio, In page, |
|Designing |MS Visio |
|Communication |Switches , Routers, ASA , Access Points, DSL Modems, |
|Devices |Dialup Modems |
|Connectivity |VPN. Routing and Remote Access, Site to Site VPN. |
|System Center |Data Protection Manager, Virtual Machine Manager R |
Personal Details
Date of Birth – th Jan

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