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<pre>Array ( [var] => cut_url ) </pre> Resume for nedzad B. for IT / Technical Support / Computer & IT Services in Gracanica, Bosnia and Herzegovina. Search More Resumes for IT / Technical Support on Resumark.com #8JFPGHPJW
 

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Resume for nedzad B. for IT / Technical Support / Computer & IT Services in Gracanica, Bosnia and Herzegovina




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Bosnia and Herzegovina City: Gracanica
State: Federation of Bosnia and Herzegovina ZIP: 75320



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NEDZAD B.
|Current Address: | |
|Hajdarovac bb | |
|Gracanica | |
|Bosnia& Hercegovina | |
|Tel: | |
OBJECTIVE: To acquire a position that affords me the opportunity to bring my technical expertise,
problem solving skills and willingness to learn to make an organization successful.
EXPERIENCE:
The Hartford Insurance Group
/
Simsbury CT
Desktop Support Tech
• Deploy Laptops,Desktops,Monitors to clients
• Troubleshooting Client issues on the PC’s
• Make Images on the Machines
• Support Simsbury location and Windsor – Supported over , clients
• Repair Laptops and Desktops
• Altiris imaging software
// Sutherland Global Services
Syracuse, NY
ATT Desktop Support Tier Tech
• Professional AT&T Sales Representative
• Repair Customer’s PC’s, over the Phone and using Remote Sessions
• Troubleshooting Networking issues, Removing Viruses
Black Berry Technical Support
• Resolve customers Issues
• Working with BlackBerry Enterprise Server accounts and BlackBerry Internet
Services
• Working with any of Issues and resolving them.
Renovate Manufacturing
Liverpool, NY
Repair PC Technician
|Repaired Desktop Computers such as GatewayÊand Acer did repair on Laptop Systems, |
|Tested Computers and was training people on how to do repair and test computers. |
|Supporting internal LAN/WAN infrastructure consisting of Windows Active |
|Directory and more than Windows Professional desktops. Researched, |
|recommended and implemented new hardware and software adding/deleting users and |
|shared permissions. Analyzed and resolved network and server connectivity issues. |
|Quality. Trained new employees on procedures |
|Audited all incoming desktops and laptops, including damage inspection, complete |
|hardware reformatting and troubleshooting, reconditioning and hardware/software |
|installation and upgrade. |
|Laptop Repair |
|Desktop and laptop issues for this leasing company. Repaired and configured laptops |
|for hot swap customers. |
|Desktops and laptops prior to shipment. Trained and mentored Junior Technicians. |
|Gained extensive knowledge of all computer models including Gateway, Acer. |
| |
|Computer Technician |
| |
|Accountable for building, configuring, troubleshooting and repairing computer |
|systems. |
|Exceeded production goals on a continual basis |
|Test to computers per shift Adhered to process instructions when testing |
|computers and monitors |
|RadioShack |
| |
|East Syracuse, NY |
| |
| |
|Customer Service Sales Tech |
|Identified customer needs |
|Met and exceeded sales goals |
|CERTIFICATIONS |
|AT&T sales |
|UVerse and Direct TV certification |
|I phone Certification |
|BlackBerry Technical Support Certification |
|REWARDS |
|AT&T Sales Success Awards for Outstanding Conversion on the AT&T program of % |
EDUCATION
• ITT Technical Institute Liverpool, NY
• Associate of Occupational Studies Degree, Computer Network Systems
• Graduated
Ê
• East Syracuse Minoa High School East Syracuse, NY
• High school Diploma, June
Language Skills Bosnian, English, Croatian, SerboCroatian
Ê
NETWORK ADMINISTRATOR / NETWORK SUPPORT / HELP DESK ANALYST
• Solutionsoriented IT Professional with proven success designing, implementing and
integrating costeffective, highperformance technical solutions to meet challenging
business needs.
• Solid knowledge of LAN/WAN network administration and support under Windows
NT/ and SCO UNIX environments.
• Proven expertise in supporting and troubleshooting hardware, software and networking
issues.
• Demonstrated ability to satisfy users through analysis and problem resolution. Recognized
as the "goto person" for immediate resolution to technical issues.
• Organized, takecharge professional with exceptional followthrough abilities and detail
orientation, able to plan and oversee projects from conception to successful conclusions.
• Outstanding communication skills; interfaces effectively with upper management,
vendors, staff, peers and users.
• Strong technical background with a solid history of delivering outstanding customer
service. Genuine commitment to quality and customer satisfaction.
TECHNICAL SUMMARY
• Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers,
Scanners, Routers, Hubs, Switches
• Systems: Windows XP, Vista, Windows
• Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
• Software: MS Office /
• Soldering, Testing Equipment.

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