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<pre>Array ( [var] => cut_url ) </pre> Resume for nedzad B. for IT / Technical Support / Computer & IT Services in Gracanica, Bosnia and Herzegovina. Search More Resumes for IT / Technical Support on #8JFPGHPJW

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Resume for nedzad B. for IT / Technical Support / Computer & IT Services in Gracanica, Bosnia and Herzegovina

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Bosnia and Herzegovina City: Gracanica
State: Federation of Bosnia and Herzegovina ZIP: 75320

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|Current Address: | |
|Hajdarovac bb | |
|Gracanica | |
|Bosnia& Hercegovina | |
|Tel: | |
OBJECTIVE: To acquire a position that affords me the opportunity to bring my technical expertise,
problem solving skills and willingness to learn to make an organization successful.
The Hartford Insurance Group
Simsbury CT
Desktop Support Tech
• Deploy Laptops,Desktops,Monitors to clients
• Troubleshooting Client issues on the PC’s
• Make Images on the Machines
• Support Simsbury location and Windsor – Supported over , clients
• Repair Laptops and Desktops
• Altiris imaging software
// Sutherland Global Services
Syracuse, NY
ATT Desktop Support Tier Tech
• Professional AT&T Sales Representative
• Repair Customer’s PC’s, over the Phone and using Remote Sessions
• Troubleshooting Networking issues, Removing Viruses
Black Berry Technical Support
• Resolve customers Issues
• Working with BlackBerry Enterprise Server accounts and BlackBerry Internet
• Working with any of Issues and resolving them.
Renovate Manufacturing
Liverpool, NY
Repair PC Technician
|Repaired Desktop Computers such as GatewayÊand Acer did repair on Laptop Systems, |
|Tested Computers and was training people on how to do repair and test computers. |
|Supporting internal LAN/WAN infrastructure consisting of Windows Active |
|Directory and more than Windows Professional desktops. Researched, |
|recommended and implemented new hardware and software adding/deleting users and |
|shared permissions. Analyzed and resolved network and server connectivity issues. |
|Quality. Trained new employees on procedures |
|Audited all incoming desktops and laptops, including damage inspection, complete |
|hardware reformatting and troubleshooting, reconditioning and hardware/software |
|installation and upgrade. |
|Laptop Repair |
|Desktop and laptop issues for this leasing company. Repaired and configured laptops |
|for hot swap customers. |
|Desktops and laptops prior to shipment. Trained and mentored Junior Technicians. |
|Gained extensive knowledge of all computer models including Gateway, Acer. |
| |
|Computer Technician |
| |
|Accountable for building, configuring, troubleshooting and repairing computer |
|systems. |
|Exceeded production goals on a continual basis |
|Test to computers per shift Adhered to process instructions when testing |
|computers and monitors |
|RadioShack |
| |
|East Syracuse, NY |
| |
| |
|Customer Service Sales Tech |
|Identified customer needs |
|Met and exceeded sales goals |
|AT&T sales |
|UVerse and Direct TV certification |
|I phone Certification |
|BlackBerry Technical Support Certification |
|AT&T Sales Success Awards for Outstanding Conversion on the AT&T program of % |
• ITT Technical Institute Liverpool, NY
• Associate of Occupational Studies Degree, Computer Network Systems
• Graduated
• East Syracuse Minoa High School East Syracuse, NY
• High school Diploma, June
Language Skills Bosnian, English, Croatian, SerboCroatian
• Solutionsoriented IT Professional with proven success designing, implementing and
integrating costeffective, highperformance technical solutions to meet challenging
business needs.
• Solid knowledge of LAN/WAN network administration and support under Windows
NT/ and SCO UNIX environments.
• Proven expertise in supporting and troubleshooting hardware, software and networking
• Demonstrated ability to satisfy users through analysis and problem resolution. Recognized
as the "goto person" for immediate resolution to technical issues.
• Organized, takecharge professional with exceptional followthrough abilities and detail
orientation, able to plan and oversee projects from conception to successful conclusions.
• Outstanding communication skills; interfaces effectively with upper management,
vendors, staff, peers and users.
• Strong technical background with a solid history of delivering outstanding customer
service. Genuine commitment to quality and customer satisfaction.
• Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers,
Scanners, Routers, Hubs, Switches
• Systems: Windows XP, Vista, Windows
• Protocols: TCP/IP, NetBEUI, WINS, DNS, DHCP, Ethernet, Fast Ethernet
• Software: MS Office /
• Soldering, Testing Equipment.

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