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<pre>Array ( [var] => cut_url ) </pre> Resume for Akhil for IT / Technical Support / Computer & IT Services in Thiruvananthapuram, India. Search More Resumes for IT / Technical Support on Resumark.com #8YIG949XU
 

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Resume for Akhil for IT / Technical Support / Computer & IT Services in Thiruvananthapuram, India




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: India City: Thiruvananthapuram
State: Kerala ZIP: 695551



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AKHIL. A
| *
Trivandrum – Kerala
Objective
To pursue a challenging and innovative career in the IT industry by being associated with a progressive
organization, use my educational and technical experience. And prove myself as one among the best and
an asset to the Organization.
Professional Profile
years of experience in core IT Services with top MNCs Tata Consultancy Services Ltd, Mphasis an
HP Company. Also have very good exposure with international clients Microsoft, Target Corporation,
HewlettPackard HP, Aviva Canada, Bank of N.T. Butterfield, EDS Organization, Eli Lilly, European
Space Agency, GENERAL MOTORS CORP, Kaiser Permanente, Nissan North America, R.J. Reynolds,
Shell Operational Integrator. Working Experience on Microsoft Business areas like MSN Ops, GFS Ops
Global Foundation Services teams and various Microsoft internal tools. Certified in ITIL, MCSA Win
, MCP XP, Security.
Technical Knowledge
Operating Systems Server Windows Server / , UNIX
Client OS XP, Vista, Win , Linux
Tools and Applications Microsoft Virtual Server , HyperV , VMware ESX
Exchange Server / , DRAC, OMSA, RDP, Oblicore,
VMware Workstation, Microsoft Operator Console, SCCM Collection Manager.
Hardwares HP, Dell
Academic Education
Pursuing Master Degree in Public Administration from Kerala University IDE Trivandrum Sep to Till
date
Bachelor Degree in Mathematics BSc from Kerala University Iqbal College, Trivandrum April
Higher Secondary Education th in Mathematics and Science March
Certifications
MCSA Messaging – Windows Server including Exchange Server
ITIL . Foundation Certified
MCP Microsoft Certified Professional
MCPD – Windows/Web Application Developing with C
Microsoft Exam – Implementing & Administering Security in Windows Server Network.
Project Experience
SOE Support Team L : Oblicore and Aldea Tool Support.
Clients : HewlettPackard HP, Aviva Canada, Bank of N.T. Butterfield, EDS SOE Organization,
Eli Lilly, European Space Agency, General Motors Corp, Kaiser Permanente,
Nissan North America, R.J. Reynolds Tobacco Company, Shell Operational Integrator.
Company : Mphasis an HP Company
Role : Specialization Senior Infrastructure Engineer, SPOC
Duration : Jul till date
Desc:
Daily Server health check and monitoring for Oblicore Production Servers and Aldea Servers.
Working on the User issues of Aldea Tool User creation, deletion, maintenance
Working on creating the User Groups, Maintenance of Work Requests and Incidents/ IMACs.
Worked on Table editors and field creation/ deletion activities.
Taking Server backup and supporting SQL Servers.
Creating RFC with supporting teams for planned changes.
Updating BLM in SQL Servers as per the client requirement.
Adding/Deleting/ updating the user account in Oblicore Test and Production Environment
Creating the report for the clients weekly/monthly.
As a lead, collaborating several Teams weekly/ Monthly data as per the Management
requirement.
Supporting the Changes of other teams Wintel/ Network in order to get the full availability of the
Service.
Technologies involved: Windows Server /, System Center, Service Manager,
Oblicore, Microsoft Clusters and Microsoft Office.
Target Offshore: Systems Recovery Wintel Wintel, HyperV, VMWare ESX Servers
Clients : Target Corporation, Minneapolis, USA
Company : Tata Consultancy Services Ltd TCS
Role : Assistant Systems Engineer
Duration : Jul July
Desc:
Incidents recovery such as hardware failure, user issues, Server unavailable, ESX, Citrix related
issues and Production related issues.
Troubleshooting Dell servers using the out of band management tool – Dell Remote Access
Controller DRAC.
Server building/ rebuilding of Microsoft Virtual Server R.
Handling ESX Servers through VMware Remote Console and vSphere.
Supporting issues with regards to Exchange Server / .
Managing and troubleshooting the Server/hardware issues in the Dell OMSA.
Troubleshooting Virtual machines Virtual Server & HyperV
Provided support for migrating Virtual Server to HyperV in Store Servers.
Coordination with Stores LOD on issues with servers Power supply, Hard Drive, Memory etc.
Remote assistance for Parching, Hardware maintenance and restoring tasks.
Citrix related user issues and Outages.
Handling Global severity, Sev and Sev issues in bridges call with related teams.
As a Lead, to look for any opportunities to reduce the incidents/alerts being received by Wintel
Team either by suggesting improvement in Process or in coordination with other supports teams
to help the issue resolved permanently.
Number of Servers handled is more than Servers Windows oo and .
Technologies involved: Windows Server /, VMWare ESX, Virtual Server , Dell
Hardware, Citrix, HyperV, Exchange Server / , HP Service Desk, SCCM Collection
Manager, SCCM Client, UNIX, Legato Networker Administrator, Tree Size, XEN Desktop,
SCVMM, and Microsoft Office
Target Offshore: Patch Remediation Project
Clients : Target Corporation, Minneapolis, USA
Company : Tata Consultancy Services Ltd TCS
Role : Assistant Systems Engineer
Duration : Jul July
Desc:
Major responsibility on predeployment remediation of SCCM Servers.
Collecting the server status before and after applying the patches.
Working on the servers manually if it having some connectivity issue.
Patching the error Servers manually.
Sending the status report to Client every Friday.
Patching tools SCCM Collection Manager, SCCM Client
Number of Servers handled is more than Servers Windows
Technologies involved: Windows Server , Dell Hardware, Citrix, HyperV, VMWare ESX,
SCCM Collection Manager, SCCM Client, UNIX, Legato Networker Administrator, Tree Size,
Microsoft Office
MSN Ops Tier Support – Patch Management Support Team
Client : Microsoft Corporation, Redmond, USA
Company : Tata Consultancy Services
Role : Assistant System Engineer/ Shift Lead
Duration : Aug July
Desc:
Leading the Patch Management Team in Shifts.
Responsible for implementing and maintaining system security of Microsoft Infrastructure Servers
Patch management support to properties Messenger, MSN Contact Services, Spaces, Groups,
Bing, Virtual Earth, etc of Microsoft.
Performing restore and failover task during critical patch and reboot.
Automation of Security patching and Documentation / reviewing of the process.
Creating the weekly/monthly reports as per Client and Management requirements.
Creating RFCs for the critical Server patching.
Number of Servers handled is more than Servers Windows oo and .
Technologies involved: Windows Server /, Virtual Server , SQL Server , HP
Hardware, UTS, Isecurity, iAdmin, Watch Sites, Vipnet, Tmfperf, MSNTransmon, Microsoft
Management Console, Microsoft Operator Console, Microsoft Product Studio, HP System
Management Homepage.
MSN Ops Tier Support – L Infrastructure Support
Client : Microsoft Corporation, Redmond, USA
Company : Tata Consultancy Services

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