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<pre>Array ( [var] => cut_url ) </pre> Resume for SCOTT C. for IT / Technical Support / Computer & IT Services in Winston-Salem, North Carolina. Search More Resumes for IT / Technical Support on #97LZTAE56

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Resume for SCOTT C. for IT / Technical Support / Computer & IT Services in Winston-Salem, North Carolina

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Winston-Salem
State: North Carolina ZIP: 27104

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Scott C.

Capri Rd, Winston Salem, NC  

Technology Summary

Networking years: Token Ring, Bus, Ethernet, PPP, ISDN, DSL, TCP/IP, SNMP, IPX/SPX, IPsec, IPX/SPX, RAS, WINS, DNS, DHCP, Netbios, FTP, HTTP, POP, SMTP, IMAP, WIFI, SAN, NAS, DASD, Sniffers, DOCSIS ./., SonicWall and Endian Firewalls, Netware .x, .x, .x/., IIS ././., Fluke Sniffers/network analyzers, VOIP Mitel & Cisco 

Hardware years: Cat cabling, Hubs, Routers, Switches Cisco/Linksys, Laptops, Wireless RF, Compaq, AMD, Intel, Zip Drives, SCSI cards, Motherboards, and clone systems. Work with heterogeneous types of memory RAM. Major printing devices such as Hewlett Packard, Lexmark, Epson, Xerox and remote host printing 

Software/OS years: Hyperion, PeopleSoft, CITRIX, Tivoli, Lotus Sametime, Lawson, MS Office //XP/, MS IIS ///, Exchange Server //, Lotus Notes, Backup, McAfee & Norton AntiVirus Suite, / mainframe emulation, Mac OS, Ghost, Partition Magic, Citrix, Norton Utilities, MS Project //, MS Visio //, MS Back Office, PC Anywhere, Terminal Services, VNC, Crystal Reports , Serve RAID, Update Express, WISE InstallShield, Windows ///XP/Vista//R Server, Terminal Services, Windows SUS, SMS, SharePoint //, Blackberry BIS, Windows SBS, Sage MAS /, RSID SecurID, PHP, VB Scripting, Windows OS deployment/DDPS/PVDPS 

Infrastructure: HyperV, VDI, SCOM, SCCM, Window deployment services, Amazon EC, APPV, Public/Hybrid/Private cloud integrations, AD/ADFS, FEPs, Rackspace, MEDV 

Held Secret security clearance from

Professional Experience

Bodhtree Solutions, Inc.

Winston Salem, NC

Director of Professional Services/Senior Solution Architect


  • Responsible for all aspects of service delivery for Microsoft infrastructure stack,
  • Lead in all aspects of a consulting projects including business analysis, customization, development, prototyping, integration architecture, network architecture and quality assurance
  • Work with Sales and Project Management to ensure projects are relevant, accurately estimated and prioritized during the proposal phase
  • Complete technical training for Microsoft competencies in appropriate solution areas including Cloud and onpremises
  • Lead roll out of Microsoft BPOS/Office for + seats internally and to external customer base.
  • Work closely with Microsoft Partner Technology Advisor to build profitable practice for rapid growth in Corporate Accounts
  • Obtained Microsoft Gold Partner certification as well as Desktop Deployment Planning Services DDPS certification within months of launch of business unit for organization
  • Led project for Windows deployment to external customers for + seats utilizing SCCM/InstallShield package builder, shims, and Application Capability Toolkit
  • Utilized Microsoft AppV to deploy + virtualized applications, across multiple customer environments

    JRM, Inc.

    Clemmons, NC

    System Administrator


  • Deployed updates, service packs and hot fixes using SCCM, Windows Update, Automatic Updates, and Group Policies.
  • Deployed Windows Enterprise via SCCM/InstallShield
  • Built shims for application capability issues, utilizing Microsoft Application Capatibility Toolkit
  • Managed Active Directory domain to include Windows operating system mixture, Windows / servers, SQL server, and firewalls
  • Delivered and control updates, patches and upgrades for LAN/WAN assets via SCCM/Windows SUS
  • Implemented Synology storage area network SAN in conjunction with Symantec Backup Exec
  • Initiated and managed project to upgrade telephony system to NEC SV and implementation of T
  • Migrated company to new email solution enabling email push, calendar sharing and separate email back up
  • Managed desktop virtualization environment via terminal services and CITRIX
  • Virtualized applications for use across multivendor environment, utilizing Microsoft AppV

    Time Warner Cable

    Greensboro, NC

    Advanced Technician II


  • Provided remote technical support for a customer base of over million customers
  • Acted as liaison to all vendor help desk personnel, division technical personnel, and other internal and external departments who require high level technical support or assistance
  • Supported all aspects of Time Warner cable, digital phone, and high speed data communications
  • Worked with local and global RDC/RNOC/GNOC to resolve individual and multiple customer service problems
  • Troubleshot technical issues to either resolution or determination of dispatch of onsite technician
  • Utilized Docsis ./. for estimation of SNR, packet loss/error corrections, bandwidth usage for effective load balancing of fiber optic network
  • Analyzed, diagnosed, and corrected hardware and/or software errors associated with all HSD/voice equipment
  • Ensured customer compliance with all Time Warner Cable Subscriber Usage Agreements, and, if necessary, obtain involvement of Security and Abuse department and/or law enforcement
  • Interacted with PAC department for problem resolution with VOIP switching, order processes and other VOIP related issues

    Robertson Realty, Inc.

    Winston Salem, NC

    System Support Technician

  • Directed vendor activities and establish Service Level Agreements with other business partners
  • Administered Windows / Active Directory domain
  • Managed desktop virtualization environment via terminal services and CITRIX
  • Troubleshot user problems relating to Operating System issues Winx, NT, and Win , XP, Vista, Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity
  • Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies
  • Managed user rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need
  • Managed Exchange server environment
  • Deployed Windows updates/patches via SCCM, built application deployment packages via SCCM/InstallShield
  • Virtualized + applications utilizing Microsoft APPV suite
  • Administered SonicWall & Endian firewalls
  • Implemented Cisco VPN solution

    Voith I.T. Solutions

    Wilson, NC

    Group Manager, I.T. Support North America

  • Established multiyear global IT strategy to align with business objectives
  • Established and maintained updated documented IT processes and procedures
  • Coordinated with other IT Managers on corporate IT processes, procedures and issue resolution
  • Prioritized individual and team projects based upon overall goals and objectives
  • Directed all outsourced services and develop performance criteria for service level agreements with all providers
    IBM, Inc.

    Durham, NC

    Qualex, Inc.

    Advisory Technical Specialist

  • Supported customer base of , end users nationally via onsite and remote support
  • Performed all upgrades and installs of laptops, desktops and peripherals
  • Managed all upgrades, installs and software deployments via Tivoli and InstallShield development
  • Maintained a customer service rating of % or higher
  • Provided technical recommendations to PC Procurement Department for all I.T. related purchases
  • Established a new help desk in Canada utilizing customer’s criteria for an updated support matrix
  • Supported Windows Active Directory/Novell hybrid network across domains nationally

    CIBER, Inc.

    Raleigh, NC 
    Support Technician, Verizon/NC Department of Transportation 

    Blue Cross/Blue Shield of Western New York

    Buffalo, NY 
    Support Technician 

    CDI, Corp

    Morrisville, NC 
    Support Technician, Food Lion Store Support 
    United States Marine Corps

    Camp LeJeune, NC 
    Small Systems Support Specialist 

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