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<pre>Array ( [var] => cut_url ) </pre> Resume for Alethia W. for IT / Technical Support / Computer & IT Services in Burlington Township, New Jersey. Search More Resumes for IT / Technical Support on Resumark.com #9N1XV432J
 

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Resume for Alethia W. for IT / Technical Support / Computer & IT Services in Burlington Township, New Jersey




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Burlington Township
State: New Jersey ZIP: 08016



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Alethia L. W.

Burlington, NJ  

    email:   

SUMMARY

Sr. Network Systems & Services Specialist and Technical Writer with proven success as project lead meeting aggressive implementation and budget goals.  My key strengths are Infrastructure support network and systems administration, project delivery, problem resolution, software and hardware management, Validation of Computerized Systems in Pharmaceuticals and Interpretation of FDA CFR Part rules for Computerized Systems as well as technical writing of instructional and procedural manuals, SOPs and IT Policies. I maintain proven success with systems integration, migration, auditing and business unit deliverables.

Core strengths include:

  • Project Management
  • Infrastructure Management
  • SAN & VMWare Administration
  • Effective Communication
  • SQL Database Administration
  • Enterprise Application Support
  • Systems/Network Management
  • Validation & Technical Writing
  • System and Security Auditing
  • Process Improvement
  • Leading, guiding and training
  • Design and Implementation
  • Training

    VMWare Infrastructure EVault Solutions LeftHand SANs Lotus Domino Server/Client . SQL and – Windows / /   + AD Microsoft Certified Training: SMS Microsoft Exchange Server .

    Education

    Kean University, Union, NJ BS in Graphic Communications in Technology – Phi Kappa Phi Honoree

    Austin Community College, Austin, TX AAS in Technical Communications.

    Professional Experience

    Xellia Pharmaceuticals, White Plains, NY – Sr. Network Services Specialist July – August

  • Systems and Network Administrator for mission critical / environment within data centers and four sites. Responsible for Infrastructure Support including planning, builds, configuration, implementation and upgrades of physical and virtual servers, NSMs, SANs and VOIP devices. Administration of VMWare Hosts and Clusters including ESX Server maintenance, LUN creation and management, iSCSI Server connectivity; Citrix Presentation Server and Application publishing, Lotus Domino messaging administration for servers and clients plus management of Group Policies for enhanced security and standardization while providing second and third tier technical support onsite and remote.
  • Also, accountable for new site implementations requiring coordination and planning of business unit technological needs for LAN, WAN and telecommunication equipment.
  • Performed migration of systems from MAC to Windows including messaging. Performed testing and validation for adherence of ITIL practices; troubleshooting and problem resolution for software, hardware and various related enterprisewide and infrastructure software.
  • Additional administration duties included disaster recovery planning and implementation, support for backup and antivirus solutions, SQL Server builds, configurations and database administration including scripting for database maintenance and tuning. Also research, planning, testing and implementation of business driven software working with Vendors to provide specialized configurations.
  • Sr. Technical Writer  and member of the ITIL, Change Control Board and Compliance teams experienced in Incident, Problem and Change Management practices; service operations for Service Level Management, writing and developing System and validation deliverables to comply with ITIL and FDA CFR Part regulations. Provided written SOX documentation, Validation Plans, Requirement Specifications, Risk Management software testing scripts IQ, OQ, PQ, Traceability Matrix, and Validation Reports, instructional and procedural manuals, SOPs and IT Policies.
  •  

    Makefield Group, LLC, Newtown, PA – Project Consultant/Staff Technical Writer JanJune

  • Staff Technical Writer responsible for supporting the validation process for external clients. Included writing and developing Network and System validation deliverables to comply with ITIL and FDA CFR Part regulations. Provided written SOX documentation, Validation Plans, Requirement Specifications, Risk Management software testing scripts IQ, OQ, PQ, Traceability Matrix, and Validation Reports, instructional and procedural manuals, SOPs and IT Policies, Design and Configuration Specifications and Work Instructions. 
  • Tested and validated network components, servers and software.
  • Provide guidance and leadership to additional staff technical writer.
  •  

    Additional Professional and Application Experience

    Alpharma/King Pharmaceuticals, Bridgewater, NJ – Sr. Network Services & Systems Specialist   – Dec

  • Systems and Network Administrator for mission critical / environment within data centers and six sites. Responsible for Infrastructure Support including planning, builds, configuration, implementation and upgrades of physical and virtual servers, NSMs, SANs and VOIP devices. Administration of VMWare Hosts and Clusters including ESX Server maintenance, LUN creation and management, iSCSI Server connectivity; IIS Server, Citrix Presentation Server and Application publishing, Lotus Domino messaging administration for servers and clients plus management of Group Policies for enhanced security and standardization while providing second and third tier technical support onsite and remote.
  • Project Manager for specialized software implementations, ensuring projects were completed on time and meeting business unit requirements while maintaining budget constraints. Maintained working relationships with vendors and Business Units to define requirements, design, plan, schedule, test and implement customized software for all environments.
  • As Systems Specialist provided Infrastructure Support for laboratory applications, workstations and chromatography equipment. Responsible for performing all testing, installation and configuration, integration, validation, troubleshooting and problem resolution.
  • Additional administration duties included disaster recovery planning and implementation, support for backup and antivirus solutions, SQL Server builds, configurations and database administration including scripting for database maintenance and tuning. Also research, planning, testing and implementation of business driven software working with Vendors to provide specialized configurations.
  • Successfully migrated users and servers to Windows , managing Active Directory structure and performance monitoring of network wide systems to include recommendations, enhancements and resolutions.
  • Performed LAN, WAN and telecommunication troubleshooting including Administration of Cisco VOIP Call Manager and Gateway software and devices.
  • Sr. Technical Writer  and member of the ITIL, Change Control Board and Compliance teams experienced in Incident, Problem and Change Management practices; service operations for Service Level Management, writing and developing System and validation deliverables to comply with ITIL and FDA CFR Part regulations. Provided written SOX documentation, Validation Plans, Requirement Specifications, Risk Management software testing scripts IQ, OQ, PQ, Traceability Matrix, and Validation Reports, instructional and procedural manuals, SOPs and IT Policies. Successfully contributed to clean IT SOX audits; working with external auditors and Legal teams to preserve and collect data required for company arbitrations and SOX investigations for external audits.
  •  

    Pfizer Inc., Morris Plains, NJ Information Security Analyst/Specialist  

  • Safeguard various business unit system information and application data by performing security reviews on infrastructure equipment, systems and services.
  • Defined access privileges, control structures, and related resources required to verify and maintain SOX and FDA security requirements CFR Part .
  • Provided weekly reporting of Windows and Unix HP security inconsistencies and noncompliance issues requiring implementation of infrastructure security improvements.
  • Conducted system and network audits to verify and recommend security violations, corrections and inefficiencies.
  • Contributed to the team effort by taking lead in projects and completing any additional IT tasks.
  •  

    Barr Laboratories, Inc., Woodcliff Lake, NJ PC/LAN Specialist  

  • Provided server and workstation builds for various business units while maintaining adherence of infrastructure SOX and FDA CFR Part security requirements. Administrator for Altiris, Exchange messaging, Windows AD utilizing NT and NetIQ administration tools for account and server migration projects, maintenance and quota administration.
  • Provided nd tier technical support and technical guidance to application programmers and Help Desk support staff.
  • Technical writer for IT documentation including instructional manuals and other technical documentation as required.
  • Troubleshooting and resolution of client server issues relating to LAN, WAN, VLAN routing, switching and cabling networking concerns.
  • Backup and recovery administrator.
  •  

    Thomson Financial Services, New York, NY PC/LAN Analyst 

  • Server Administrator for mission critical / environment of Novell, Windows NT . and systems. Managed application testing environments for financial applications while maintaining capacity planning, for current and future needs.
  • Troubleshooting of AD, LAN, WAN and VLAN issues using NT tools to resolve enduser and client server issues.
  • Provided oncall and remote nd tier technical support for servers and endusers while providing guidance to st level Help Desk Staff.
  • Technical Writer of IT documentation including enduser handbooks, instructions and infrastructure documentation.
  •  

    City of Cedar Park, Cedar Park, TX Network/Software Specialist – Systems Engineer 

  • Spearheaded and implemented wireless network solution for police and fire vehicles.
  • MCSE NT Server Administrator for mission critical / environment of Windows NT, Unix HP, Exchange .x, RAID and City PBX phone system.
  • Provided troubleshooting and resolution of client/server, LAN and WAN issues, configuring, maintaining and upgrading network equipment Cisco Routers, Pix Firewall, Orbitor & Routers, Com hubs and switches, CSU/DSU’s. Researched and implemented load balancing solutions for DHCP, WINS, DNS, IIS and SMS Servers.
  • Maintained network infrastructure diagrams and developmental efforts and solutions for improvement and growth as well as purchasing of IT equipment.
  • Making and dropping cat and cat cables plus fiber drops.
  • Hired, trained and provided direction for Desktop support interns and junior staff. Coordinated and outsourced citywide employee software and hardware training.
  •  

    Small, Craig & Werkenthin, Austin, TX Technical Support Specialist  

  • Spearheaded and implemented Help Desk documentation solution while documenting and troubleshooting client/server, LAN and WAN issues within a mixed environment of Novell and NT.
  • Provided technical support configuring and maintaining Workstations and Servers.
  •  
     

    Prior Application Administration configuration and maintenance: Big Fix Enterprise, Exchange Server Administration .x & .x, GroupWise, Net IQ tools to include Exchange Migrator, User Management Resource Administrator, MonitorMagic, Net IQ Domain Resource Administrator DRA Account and Resource Management, NetIQ Directory Security Administrator & Enterprise Administrator, NetIQ AppManager Suite for Citrix server monitoring and SecurID.

    Application, Hardware and OS Administration

    Application Administration configuration and maintenance includes: Active Directory, LDAP, Blackberry Enterprise Server, LeftHand SANs and SataBeast NexSan NSMs, Barracuda Firewall Management Console, Cisco switch bios upgrades and port configuration, Cisco VOIP Call Manager, IP Communicator, IP So, Unity Plugin, Avaya IP Office R Manager, Kantech Entrapass IP Communicator Server and Workstation, Active Directory Management including various migration tools, IIS Server & Web Services, Farm of MetaFrame Presentation and Citrix Servers, Lotus Domino Servers and Clients, VMWare Infrastructure Infrastructure Client and Virtual Center, HA, VMotion, MS Virtual Server, HP Sys Insight Manager, HP ILO, Big FixTivoli Endpoint Manager patch, analysis, antivirus and remote install management; SQL /, Idera SQL Monitoring, Oracle


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