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<pre>Array ( [var] => cut_url ) </pre> Resume for Andrew L. for IT / Technical Support / Computer & IT Services in Mountaindale, New York. Search More Resumes for IT / Technical Support on Resumark.com #A739V2DNY
 

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Resume for Andrew L. for IT / Technical Support / Computer & IT Services in Mountaindale, New York




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Mountaindale
State: New York ZIP: 12763



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Andrew L.

Cannon Blvd  
Mountaindale, NY,  
 
 
.
 

SUMMARY

Information Technology Support Specialist with over eight years of experience providing technical assistance to home and small business users as well as Point of Sale POS equipment and associated networking and servers. I  Demonstrate an ability to integrate computer skills, customer support experience and a comprehensive education to exceed technical, business, and customer expectations. Skilled at diagnosing and correcting problems, I minimize customer stress and system downtime. Professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu and BrainBench and actively perusing new certifications. 
 
·Proficient at computer hardware problem prevention, diagnosis and resolution 
·Adept at forming Customer Service relationships that minimize stress, enhance communication and avoid system downtime 
 
SKILLS

Hardware Diagnosis and Repair, Desktop Operating System Troubleshooting, Point Of Sale Operations, Client Support & Resolution Techniques, Electrical System Diagnostics, Technical and NonTechnical Customer Service, System & Server Maintenance, Security, Technical Sales, Circuit Component Repair, Phone System Support, Microsoft Applications, Networking Setup and Diagnosis 
 
EXPERIENCE
 

Field Technician II

Agilysys, Solon, OH remote

PointofSale Computer Technician                    / Present

·Work independently and manage a company vehicle and pc  inventory

·Establish and maintain an outstanding relationship with clients and management

·Troubleshoot, repair and prevent issues with POS  and PC equipment

·Install, diagnose and repair network switches, racks and WIFI access points 

Owner/Operator                      / /

Personal Computers Repairs Plus

New Windsor, NY

·Small computer  and electronics repair and consulting business

·Specializing in small home office ergonomics & entertainment 

Technical Sales Specialist  
Mosaic Sales Solutions, Houston, TX remote  
Technical Demonstrator Electronics                        / /  
·Awarded Salesmanship award in , Q for exceeding sales quota by %.  
·Responsible for all technical knowledge related to products, maintaining product functionality and presentation 
·Coordinated training sessions for store personnel and customers to stay current with emerging technologies

 
Field Engineer I  
Fujitsu, Frisco, TX remote  
PointofSale computer system and server repair  // 
·Debug, diagnose and repair computer terminals and associated hardware in many remote locations 
·Upgrade servers and peripherals regularly to ensure functionality and maintain user security  
·Work independently in a large geographic region and maintain a company vehicle 
 
Help Desk Specialist II  
IBM, Fishkill, NY  
Tier Support for Astra/Zeneca Technical Support      / / 
·Assist incoming callers with technical issues and route to proper department 
·Document all calls and research as needed to solve issues and prevent downtime 
·Analyze frequent problems reported and implement training for employees
 

Various Electronics Retail Experience

Staples, Best Buy, Radio Shack                                / /

·Helped clients with business electronics and computer hardware

·Activated and troubleshot cellular phones and wireless networks

·Programmed scanners, CB radios, WIFI devices 
·Trained employees on camera features and sales techniques

 
EDUCATION
 

Undergraduate Cert., Computer Info. Management

Ashworth College Norcross, GA. Online Campus                /

·Emphasis on Networking 

Undergraduate Cert., Forensic Computer Examiner

Penn Foster College Scranton, PA. Online Campus        /

·Courses covered security and privacy of information as well as criminal threats, cybercrimes, and hackers

·Learned the skills needed to conduct a hightech forensic investigation

 
Associates in Applied Science, Business Management                                   
SUNY Orange Middletown, NY                                          /

·Electronics and Computing Club member  
·Helped organize and implement business club activities  
·Volunteered in and tutored students with computer related coursework and study 
 
compTIA A+ Technical Field Support Training Curriculum 
OrangeUlster CTEC Goshen, NY                 / 
·Comprehensive A+ Technical Support training class and workshop 
·Maintained a . GPA within the I.T. program and graduated with honors

·Assisted with inhouse computer repair and networking functions 
 

TECHNICAL CERTIFICATIONS 

CompTIA Healthcare IT Technician   

CompTIA Strata IT Fundamentals   

Microsoft MTA: Networking    

ETA Certified Computer Network Technician  

CompTIA Strata Green IT Professional  

ETA Certified Computer Service Technician         

Several NCSA Computer Certifications        

Numerous BrainBench Technology Courses         

Microsoft Office Specialist MOS        

Microsoft Certified Professional MCP       

Microsoft Certified Desktop Support Technician MCDST 

HP Accredited Platform Specialist: Commercial APS        

CompTIA Certified A+ IT Hardware Technician     

OTHER CERTIFICATIONS

CPR, AED & Basic First Aid                  

FEMA Professional Development Certificate    

New York State Unarmed Security Guard            

AFFILIATIONS

IEEE Institute of Electrical & Electronics Engineers Member

ETAi Electronics Technician Association Member

New York Red Cross Member 

REFERENCES

References are available upon request, and available on my Linkedin page: .


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