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<pre>Array ( [var] => cut_url ) </pre> Resume for Nathan C. for IT / Technical Support / Computer & IT Services in Woodbury, Minnesota. Search More Resumes for IT / Technical Support on #AQX2L4Z2J

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Resume for Nathan C. for IT / Technical Support / Computer & IT Services in Woodbury, Minnesota

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Woodbury
State: Minnesota ZIP: 55125

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Nathan A. C.

      Curriculum Vitae     Cochrane Circle

      Woodbury, MN




Through my experience as a Computer Instructor, I have trained approximately four to five thousand students in topics including Basic Computer Instruction with Microsoft Windows XP and Vista, Microsoft Word /, PowerPoint , Excel , digital photo editing in Adobe Photoshop and Photoshop Elements, and upgrading PCs physical disassembly and upgrading. 

Through my professional experience with several firms, I have demonstrated competence and proficiency in interpersonal relations and customer service. Through my professional experience as a protective services worker, I have routinely enforced the laws of the State of Florida and client rules with professionalism, tact, sound judgment, and compassion.  

I have been a Linux Systems Administrator since , managing multiple servers, both locally onsite and remotely located in data centers across the country for both employers and clients. 

I have designed, coded, performed troubleshooting for, and deployed many websites for employers and clients, as well as for my own needs. I code websites to industry standards, using XHTML and CSS . for layouts. I am proficient with and routinely use the Adobe Creative Suite software, including Photoshop, Illustrator, Dreamweaver, Acrobat, LiveCycle, and Fireworks to support rich content in websites and print media. 

I have basic electronics knowledge, including how to splice wires and cabling, hot solder and cold electroconductive solder, run test loops, and install electrical accessories in v and v systems. I have experience installing vehicle accessories in law enforcement vehicles, such as Mobile Dispatch Computers, sirens, light controllers, CCTV Custom built DVR units, Motorola Radios, and warning lights.

Key Skills

Basic Programs: Windows , , XP, Vista; Ubuntu Linux; CentOS Linux; Red Hat Enterprise Linux; Microsoft Office , Word, Excel, PowerPoint, Visio, Access, Outlook, Adobe Acrobat Reader, IBM Lotus Notes.

Specific Software: Adobe Photoshop CS/CS, Adobe Dreamweaver CS/CS, Adobe Fireworks CS/CS, Adobe Flash CS/CS, Adobe Acrobat LiveCycle Forms CS/CS, Adobe Acrobat Professional CS/CS, Adobe Premier Professional CS/CS, Adobe Premier Elements, Microsoft FrontPage, Netstumbler, Wireshark, Solar Winds.

Languages:  PHP , PHP , Perl, MySQL, Hayes, JavaScript, C, Visual Basic, Visual Basic .NET, Access VBA, C .NET, XHTML, HTML , CSS, and Java


Acquired Skill Sets 

Engineering Skillsets                   Software Hardware Networking
PCs Installation of XP/Vista, Ubuntu Linux, Red Hat Linux, OS X. Manage software licenses. Install application software. Build PCs, Disassemble PCs, Upgrade all parts CPU, GFX, RAM, Cards, POST troubleshoot and submit RMAs to industry spec. Install Ethernet Wired/Wireless cards, run networking cable drops, configure Windows XP/Vista/k/Server k/Server k for DHCP or Static, diagnose . errors, diagnose Ethernet errors, monitor traffic, troubleshoot data errors.
CCTV Setup and run CCTV control software, monitor software for faults, select CCTV DVR software. Install cameras, run PPoE or pin power drops, run coaxial or Ethernet drops, diagnose and replace cameras, install speakers and drops, troubleshoot runs. Install VoIP camera systems, integrate VoIP CCTV cameras with network via QoS, estimate bandwidth requirements, diagnose data issues, configure cameras for remote access, build and install networkaware DVR systems.
LANs Monitor LANs through Windows and Linux, provision new clients, setup DHCP servers, setup DNS servers in Windows and Linux, and setup/monitor fault alerting software in Linux and Windows. Install network firewall appliances, gateway devices, HSPDA cellular modems, Cable Modems, DSL modems. Run Ethernet drops to client workstations. Maintain LAN hardware, troubleshoot and replace. n/a
WANs Monitor WANs through remote monitoring via internet or offsite private WAN, setup bridged networks in Windows and Linux, provision client LANs on WAN, and setup/monitor fault alerting software. Install T/T terminators, run fiber cable drops with repeaters, terminate fiber to coaxial or Ethernet, troubleshoot T/T/OC connections to upstream/ISP, and maintain WAN equipment. Connect LANs to WANs using mixed media, including Ethernet, Wireless Ethernet, T, T, OC, Microwave, Packet Radio, and Coax.
Electronics n/a Able to solder connections with hot or cold solder guns, circuit trace, desolder, run bypasses, build circuits, and install v or v devices to circuits. n/a
Telco Install/Setup/Monitor/Administer Asterisk PBX systems, deploy PBX soft phones to client PCs, monitor QoS on client networks to ensure high quality VoIP phone service. Deploy VoIP drops over Ethernet or Wireless to VoIP Hard Phones, install Cisco & Grandstream VoIP hard phones, provision network for VoIP devices, install lead wire for POTS phones, install POTS phones, and integrate POTS with ATAs to VoIP. Provision Class D or C subnets for VoIP PBX systems using QoS appliances or routers, manage bridged networks for VoIP / CCTV installations, troubleshoot VoIP signal or sound quality issues, maintain and report on VoIP PBX systems to management or clients.


 High School Diploma     East Lake High School 

Relevant Employment

      Pres Chief Technology Officer, Ground Zero Group Corporation, CLevel

Duties: Responsible for managing design and development team of contractors, sales to new clients, supporting technical incidents of existing client base, and development of Joomla! CMS based websites. Design, build, deploy, and administer Joomla based websites. Administer five Ubuntu Linux based servers, including systems which provide company email system, shared calendar and contacts, VoIP, VPN, and Blackberry services.

      Pres Support Engineer, FS /, Contract Engineer

Duties: Assigned critical troubleshooting tickets by national IT troubleshooting company in Memphis, Tennessee and Birmingham, Alabama regions. Travelled to client site, met with client management and performed required installation, troubleshooting, expansion, or decommissioning services on client PCs, networks, or specialized IT equipment. Consulted with various ISPs and Equipment Manufacturer help desks, ensuring that critical client services were not disrupted or disruption was minimized during service call. Installed enterpriseclass wireless devices, ran Ethernet or fiberchannel cabling to drops on client premises, installed VoIP systems, tested equipment, and contacted firm to complete service call.

 Computer Instructor, Princess Cruises, Contract Lecturer

Responsibilities: Responsible for the administration of the Computers@Sea enrichment program aboard a Princess vessel MV Diamond Princess, MV Sapphire Princess while living aboard as a guest lecturer. I worked with ship’s cruise director as a department manager, developing course schedule and offerings dependent on passenger trends and marketing data. I was responsible for teaching classes per day, for one to three days per voyage, when the vessel was at sea. Classes ranged from basic photo editing to PC repair and upgrading. Also responsible for giving lectures on computer security, photo editing, and PC repair and upgrading to passengers as part of the ship’s enrichment program, with attendance usually per lecture. Worked individually or in small groups with passengers and crew to troubleshoot and repair PC errors, install or upgrade operating systems, and provide computer support services. I generated revenue and field reports, transmitting to Princess Corporate and Contracting Agency at end of each voyage. Worked with ship’s purser department to bill passengers for services rendered.

       Protection Team Member, LEO Protective Services, Contractor

Responsibilities: I was responsible to the Protection Team Leader for the protection of intellectual property of a multinational motion picture company. My duties included performing overt and covert surveillance of movie goers with CCTV and night vision systems to detect illegal recording of prerelease movies played in theatres to press and special presentations, searching of customers with magnetic detector wands and physical bag searches to develop criminal movie piracy cases, investigation of movie pirating cases, and enforcement of Minnesota Criminal Law as it regarded movie piracy.

      Pres Partner, Cityscape Solutions, LLC, Part Time IT Consultant

Responsibilities: I was responsible for the development of websites, print media, deployment of Asterisk VoIP servers, installing Ubuntu Linux or Microsoft Windows on client PCs, building new custom order PCs for clients, and building mobile computing solutions for security companies – including building DVR systems, installing dash cams, mounting Panasonic Toughbook or Itronix GoBooks into vehicles, writing report writing software, and testing systems.

       Corporal, Excelsior Defense, Inc., Full Time Supervisory

Responsibilities: Protect life and property as an armed security supervisor. Developed computer reporting software to automate paper incident reporting system. Supervised a team of officers, trained new probationary officers as a Field Training Officer, awarded life saving ribbons for actions on duty.


       Information Technology Manager, Excelsior Defense, Part Time Contract

Responsibilities: I was responsible for IT services at Excelsior Defense, and its two sister companies, Defense Academics and Meridian Quest Investigative Group. Duties consisted of administering Linux and Windows Server systems for each company, developing the company website, working with outside contractors to create an elearning system for Defense Academics, and providing technical support to end users. Also responsible for setting up new systems for patrol and field supervision use, creating a web based reporting system, and assisting clients in transitioning from paper guard reports to electronic reporting. Maintained existing Ethernet network, added new drops throughout the building, and installed secure wifi access to company networks. On call for any issues related to company email or web servers, reporting system, and technical support services. 

References Available                  Portfolio Available For Interviews

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