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Igor S. F.
Fern Hollow Way Home:
Montgomery Village, MD
TECHNICAL Over years experience in computing field as a system analyst and system
SKILLS Administrator. Vast experience of objectoriented analysis, designing and developing
industrial strength software products for both commercial and government contracts.
Self motivated team player, who works creatively and constructively under deadline
pressure. Welcomes competition as part of everyday work. Easily adapts to new
circumstances and able to travel if necessary. Able to recognize, diagnose, and solve
software and hardware problems. Proficient in Windows / XP// NT .
and Mac OS.
Platforms: Windows /XP//NT/,Mac OS, UNIX/AIX, Novell, IBM a
Databases: Oracle, MS Access
Networking: Ethernet, Token Ring,
Software: Enterprise Administrator, Remedy, Heat for Windows, SMS Server., ARC
Server, Visio, Ghost ., PcANYWERE, MS Office/, BES
Adobe PhotoShop ././., Acrobat ., Omni Page
HARDWARE: Mac,Dell, HP, Compaq, IBM.
PROFESSIONAL Lockheed Martin Corporations Enterprise Business Services Present
EXPERIENCE Computer Sys Analyst
Provides high level of customer service and technical support to Lockheed Martin
IS&GS Executive team. Responsible for testing, implementing, and integrating
these systems into a specific office environment. Extensive knowledge of
computer hardware/softwar configuration. Interfaced with Product Lines users on a daily
basis to resolve blackberry, ipad, network connectivity, printing and data storage problems.
Desktop support is done in Windows and Mac OS network.
Troubleshooting email problems in Office / environments.
Manage administration of Remedy Help Desk Applications.
Blackberry Installations and configuration . Ipad/ iphone installation and configuration.
Detecting and removing viruses from desktop/laptop and network drives.
Provides high level of customer service and technical support to LM IS&GS community.
Expediting "Help Desk" requests using Remote Assistants for respond to employee
technical problems. Installations, configuration and repair network and local printers
Respond to user&;s request for assistance by phone and In person.
Lockheed Martin Information Technology.
Senior PC Support Analyst
Client: FDIC Federal Deposit Insurance Corporation
Supply comprehensive desktop support to endusers for approximately
applications and standard Microsoft products.
* Install, upgrade and provide break/fix resolution of hardware/software issues.
* Maintain inventory database of hardware assets.
Installations, configuration and repair network and local printers
HP Laser Jet .
Migrating Windows XP systems from HP laptops to IBM laptops.
* Produced metrics reporting for management, effectively measuring compliance with service level agreement Contributed to smooth migrations from Windows to Windows XP client desktops and from Windows NT to server.
* Resolved all client issues to a % satisfaction level; recognized as top performer in the DC region.
Environment: Windows XP//NT/, MS Office Suite, Business Objects, Remedy
D.H.M.H Department of Health and Mental Hygiene
RICA, Rockville, MD
Senior Computer Network Specialist.
Supported and maintaining Microsoft LAN/WAN, including MS Windows server.
Network wiring, hardware and software installation, configuration and
troubleshooting. Tasks also included: User accounts setup and administration,
Install setup and configure Dell computers and Laptop for new users.
Run backups of network data, archives data as required and develop and maintain
disaster recovery plans.
Monitor the performance of the network software and hardware through network
management and diagnostic programs and utilities. Install and repair HP printers.
ITS Services Inc, Springfield VA,
Senior Communications Technician.
Install, configure, maintain and upgrade client&;s workstation.
Arrange hardware shipment with hardware vendor for replacements.
Troubleshoot and resolve all hardware and software problems by phone or in
with appropriate IRS Counsel Project managers for problem resolutions.
Manage administration of Remedy Help Desk Software, SMS Server ..
Troubleshoot networkbased hardware and software.
Dialup networking configuration email and support of Internet applications.
Assistance in problems such as reviewing and editing system registry regarding
profile and software compatibility. Created and installed new Ghost image for
Install and configured Oracle database . /i and developer tools Developer
., ., i,
Oracle Designer ../ . /I, Rational Clearquest.
Created repository for user.
QSS Group Inc /ACS Washington, DC
Network and desktop support
Computer installation, configuration and imaging for NT workstations.
Migrated from Windows NT. to Windows .
Adding workstation to workgroups, involving TCP/IP configuration
such as static IP addresses.
Upgrading, configuring, transferring data within the Windows and
Netware networks and some network
administration adding, changing, and deleting user accounts
Tested new Software for users. Desktop support for NT.,
Created Lotus Note accounts for new users.
Installation and configuration of SCSI and IDE drives.
Diagnosed and repaired computer problems and conflicts.
Installed and connected users to HP network printers.
IBM Corporation, Bethesda, MD Systems Analysts/ DBA
Provided Network support functions for Windows NT environment, which
included network user maintenance, network server maintenance and
Provided administrative access to the Windows NT Network. Developed /
Implemented programs and projects that enhanced the efficiency of the
Network environment. Supported five Win NT . servers,
Lotus Notes server, MS SQL server, Oracle server and over local
workstations for USPS project.
Configured and administered Network Management Systems.
MCW "Atlantic&;&; Gaithersburg, MD
Base Network Control Technician
Installed and configured hard drives, SCSI, and backup tapes of
unit components. Operated and maintained Windows NT, Novell,
Linux UNIX, and Node Network of Windows on
COMPUTER INSTITUTE, MD
A + PC Technician.
Novell Netware Administration. Certified.
Microsoft Certified Systems Engineer . MCSE.
Support Skills from Windows NT to Windows /XP.
Windows / Server and XP Professional Certified.
Bachelor of Computer Engineering