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<pre>Array ( [var] => cut_url ) </pre> Resume for chris G. for IT / Technical Support / Computer & IT Services in Charlotte, North Carolina. Search More Resumes for IT / Technical Support on Resumark.com #BSDXYAZUU
 

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Resume for chris G. for IT / Technical Support / Computer & IT Services in Charlotte, North Carolina




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Charlotte
State: North Carolina ZIP: 28215



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Christopher G.
Little Whiteoak Rd. Charlotte N.C, •
Phone
Email
Objective
To obtain a challenging position with a progressive company which will allow me to exhibit my
knowledgeable abilities as well advance in skill in the technical support as well as customer
service fields, while utilizing my bilingual abilities.
Experience
Connextions : Concord, NC April Present
Vonage VOIP Tier II Bilingual Technical Support
As a member of technical support, I offer bilingual technical assistance to customers pertaining to
their network setup and installation. I also troubleshoot VOIP services that range from
connectivity issues as well as configuration issues of the VOIP telephone adapter and all devices
in the network set up, which includes accessing SIP server information. This role requires the skill
of toggling between several applications while effectively receiving information from the
customer and executing the necessary troubleshooting steps in order to reconnect the customers
telephone adapter to the servers. Also applications such as XML, Debug and a citrix based
application amongst several others are used daily in this position. I also satisfy Key Performance
Indication goals in this position which are monitored on a per call basis. Billing and customer
care are other roles that I satisfy as well.[pic]
Family Dollar Corporation: Matthews, NC August April
Asset Management, IT Shipping and Receiving
My position with this company consisted of auditing and determining and correcting shipping
information errors in both an AS and Citrix based systems. I was also actively ensuring that
proper training has been rendered to new employees in the department. While doing so I also
assisted in ensuring completing scheduled maintenance and diagnostics to equipment used in the
shipping and receiving departments for various locations. This position required a great deal of
organization and the ability to multitask in order to effectively complete orders before scheduled
dates as well as retrieving accurate information to relay to my operations manager.
U.S Medical Billing Charlotte, NC September January
Bilingual Data Entry Clerk PRN
The data entry clerk position entailed of my completion of entering patients’ medical information
into various medical data bases. My position also required constant communication with patients’
insurance companies and the ability to work as a team player in a fast paced and deadline driven
environment. In this position my ability to enter and verify alphanumeric data from a variety of
sources, including paperbased, electronic and phone, into a computer database was imperative.
Education
Carolinas College of Health Sciences CCHS
References available upon request.

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