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<pre>Array ( [var] => cut_url ) </pre> Resume for Nelson K. for IT / Technical Support / Computer & IT Services in Kampala, Uganda. Search More Resumes for IT / Technical Support on Resumark.com #BWI6TF8MD
 

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Resume for Nelson K. for IT / Technical Support / Computer & IT Services in Kampala, Uganda




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Uganda City: Kampala
State: Kampala ZIP: 70665



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Nelson K.
Warid Telecom Uganda. th Floor Crane Chambers Kampala Road Kampala Uganda
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Summary I possess developed skills along with enormous experience through management of specialized IT teams, designing and implementing simple to complex Systems infrastructures solutions, operationally managing them, and running IT projects following standard methodologies. My experience covers Business liaison, solutions design, pilot testing and successful implementation of solutions within budget, scope, timescales and process limitations along with extensive Technical and People management. Working crossfunctionally within a customer focused, multisite, multinational environment, maintaining the delivery of I.T. operational services with strong adherence to ITSM, and technology projects exceedingly to the expectations.

Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.

Education Bachelors’ Degree in Science, Physics

Makerere University

Professional Training Attended Including Certificates attained
  • PMP Certification
  • ITIL v Foundation Certification
  • In – House Project Management training by Kurt Nygren from Sweden
  • Implementation of Project Management Methodology using the enterprise Microsoft Project System Fusion, Johannesburg, South Africa
  • Better Organizational & Supervisory Skills – Institute of Customer Services Ltd, Nairobi Kenya
  • Presentation Skills Training by British Counsel
  • HP Online Project Management  Certified
  • Team Building by Thomas International
  • Business Continuity/ Disaster Recovery Management, AMC International.
  • Implementation of HP Enterprise Virtual Array HP EVA at European Training &Education Center, ETEC, the Netherlands. Passed Exam
  • HP Master Accredited Systems Engineer MASE HP SAN Architect Data Availability Solutions
  • HP Accredited Systems Engineer  ASE HP StorageWorks
  • HP APC HP Enterprise Storage Solutions
  • HP AIS HP StorageWorks
  • Implementation of HP EVA Continuous Access at European Training &Education Center, ETEC, the Netherlands.
  • Self trained in Sun Certified System administration for Solaris Already certified.
  • Self trained in Sun Certified Network Administration for Solaris Already certified.
  • TRU UNIX TruClustering at Global Knowledge, London.
  • Inhouse training on Microsoft / and MS SQL &/ clustering.
  • Training in administering Microsoft SQL at Microsoft Training authorized partner, Nairobi Kenya.
  • Implementation of Veritas clustering on UNIX at Veritas training Center in Reading UK.
  • Self training for Sun Solaris certification
  • Microsoft Products Microsoft Certified Professional.
  • Undergone inhouse in Unix Korn scripting.
  • Symantec Netbackup v. Administration training in South Africa
  • Inhouse training on Microsoft Operation Manager MOM Organized by Microsoft East Africa since we are their biggest customer East and Central Africa
  • Inhouse training on Microsoft SMS Organized by Microsoft East Africa since we are their biggest customer East and Central Africa
  • Inhouse training on HP MA SAN to a level of very high and proven proficiency.
  • InHouse Netapp Ontapp Training conducted by Netapp Trainer Eran Brown
  •  
     
     
     
     
     
     
     
     
    Career History & Accomplishments
      IT Manager Systems Warid Telecom U Ltd

    rd Floor Crane Chambers, Kampala Road Kampala, Uganda 

    Operational Management of the entire IT systems Infrastructure which includes Enterprise Datacenters, Enterprise Backup systems, Storage Area Networks SAN, Application databases, IT systems Continuity, with a team of highly experienced and skilled Systems, Database administration, DC and Power Infrastructure support resources that support them, following ITIL framework.

    I also manage IT Projects that cut across the entire business.

    Operationally, I as well manage a / IT NOC and IT Power solution, ensuring Power availability in the Main and DR Datacenters at all times.

    Key Area is to manage the designing of   Systems Infrastructure solution that is fully redundant, maintaining optimal performance and availability, Capacity planning to meet the business needs  and yet with reduced TCO

    July – todate
      Senior Head IT Infrastructure, Enterprise Support MTN Uganda                MTN Towers, Plot Hanington road Kampala, Uganda  
     
    Managed IT Infrastructure along with a team of Senior Administrators supporting the systems. The infrastructure included – five HP Storage Area Networks SAN, two NAS, and four Data Centers with over Servers. I also managed IT Projects that affected and cut across the entire business. On top of that I was in charge of the IT Disaster Recovery Management processes and the Enterprise Backup strategy Management.

    It is Telecommunication Company. I managed the capacity planning for all IT Systems. I designed IT solutions that had proven to reduce the TCO.

    April – to July
      Head IT Infrastructure, Enterprise Support MTN Uganda 
    MTN Towers, Plot Hanington road Kampala, Uganda  
     
    Managed IT Infrastructure and a team of Administrators. The infrastructure included –four HP Storage Area Networks SAN, NAS, four Data Centers with over Servers, Manage IT Projects that affect entire business. I managed the Business Continuity including Disaster Recovery Management and Enterprise Backup strategy Management plus Supervision of a very nice team of Employees.

    It’s a Telecommunication Company

    September –March
      Enterprise Administrator

    MTN Towers, Plot Hanington road Kampala, Uganda 

    Managed IT Infrastructure. The infrastructure included –four HP Storage Area Networks SAN, NAS, four Data Centers with over Servers.

     
      Field Engineer Service and Computer Industries, NCR

    William Street Kampala 

    Ensured that all Clients’ Enterprise systems were setup in a well planned way with acceptable international standards, well maintained and the problems are fixed within reasonable time.

    This is an IT Customer Support Company 
     
     
     
     

    Advanced Skills and Knowledge Summary  
      Highly skilled people Manager, developing highly motivated teams  
      Extreme high strength, skills and experienced in Systems Infrastructure solutions designing and Implementation  
      Highly skilled and experienced in management of Complex Projects  
      Design and Management of Projects for the setup of end to end Datacenters with the following tasks accomplished: Full redundant Power, Air Conditioning, Fire suppression and detection, Data cabling, Power cabling of various Racks and setup of fully redundant systems attached to the SAN and Enterprise Backup solution.  
      Running of implementations according to proper and agreed upon project management methodologies  
    Operational Management of high end Data Centers that can guarantee % systems availability  
    Setup, administration, troubleshooting and management of various flavors of Unix systems Tru ., Solaris //, SCO Unix, SCO Unixware, Linux, etc  
    Setup, administration, troubleshooting and management of Veritas Clusters with Veritas Volume Manager on both UNIX and Windows systems  
    Setup, administration, troubleshooting and management of windows NT// domain  
    Plan, Setup and maintain Bind, Apache and DHCP  
    Setup, maintenance and management of HP Storage Area Manager Solutions HSG, EVA ,EVA , EVA and EVA for use in Windows and Unix Environments both in disaster recovery and stand alone modes using business copy and continuous using Fabric connectivity Brocades, HBAs, Fibre cables, etc  
    Setup, administration, troubleshooting and management of Enterprise backup systems involving Veritas Netbackup Enterprise, a Netapp Nearstore and Tape Libraries HP StorageWorks ESL Series and MSL Tape Libraries all in a fabric SAN and networked environment with the EVA and MA  
      Setup administration, troubleshooting and management of Windows, Tru and Veritas Clusters for High Availability in all sorts of configuration designs.  
    Automation of UNIX and Windows systems using shell scripting and Batch file programming respectively  
    Setup, configure and management of Microsoft Exchange /  
    Management proper reporting systems to ensure proper system capacity planning, analysis and functionality  
    Negotiation of good SLA on any services with all stakeholders involved and ensuring that they are adhered to  
    Budget planning, setup and implementation  
    Documentation of Processes and procedures for the various systems managed to ensure continuity of operations in case of disasters  
    Proper planning and implementation of disaster recovery system to avoid loss of Data  
    Training of subordinates on best systems management skills  
    Memberships & Affiliations
     

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