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<pre>Array ( [var] => cut_url ) </pre> Resume for Steven F. for IT / Technical Support / Computer & IT Services in Dagsboro, Delaware. Search More Resumes for IT / Technical Support on #CI1CT4F6T

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Resume for Steven F. for IT / Technical Support / Computer & IT Services in Dagsboro, Delaware

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Dagsboro
State: Delaware ZIP: 19939

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Steven C. F.
Melody Turn, Bowie, MD | |
Targeting EntryLevel IT Positions
l American Career Institute graduate offering a strong academic background in IT combined with
excellent customer service experience.
l Quickly learn and master new technology; equally successful in both team and selfdirected settings;
and proficient in a range of computer systems, languages, tools and testing methodologies.
• American Career Institute – Columbia, MD, Certifications expected /
• Certified in Computer Information Systems program
• GPA: ./.
College Studies: This program trains students in the skills necessary to support, administer, design and
analyze network systems as well as prepare for examinations, which lead to the A+ and Linux+ Certifications,
which are industrywide, vendor neutral programs, developed and sponsored by the Computing Technology
Industry Association CompTIA. These credentials recognize a high level of training in the service and support
field. Microsoft awards premiere status to individuals who can demonstrate proficiency in their products.
Technology Summary
Certifications: CompTIA A+
Systems: Linux, Windows Server , DNS, DHCP, WINS, Exchange , ISA Server
Software: Microsoft Windows Professional XP, Microsoft Windows Vista, Microsoft Windows , Microsoft
Windows Server , LINUX Fedora, openSuse, Microsoft Office
Work Experience
l Elevate Talent Solutions | Computer Science Corporation CSC
Employment : November, to PRESENT
• In the time that I have been contracted by Elevate to work for CSC I have been working as a
Desktop Support Technician.
• The tasks that I have preformed include but are not limited to: Assisting staff with the
installation, configuration, and ongoing usability of desktop computers, peripheral equipment
and software within established standards and guidelines
• While working on contract with CSC I helped with supporting a government organization called
USAID as they transition to a new office building in Crystal City, VA. I helped with imaging and
configuring over workstations, installing hardware, deploying machines, connecting to
network, and post installation support
MICROS | Columbia, MD
Employment : June , to August,
• While at MICROS I worked as a Customer Support Annalyst level I
• The dutie that I was responsible for were, but not limited to, Answer incoming customer calls in
a timely manner and/or takes assignment of cases from others. Resolve customer software
issues using available resources. Support Implementation personnel with technical questions.
Escalate unresolved cases as necessary. Dispatch unresolved cases appropriately as
needed. Document all work as instructed. Use discretion and judgment to ensure customer
satisfaction and utilization of time. Excellent verbal communication skills. Good written
communication skills.
• The Home Depot | Annapolis, MD
Employment: March, to August,
• In the time that I had been employed for The Home Depot, I worked as a Freight
Associate, Receiving Associate, Sales Associate and a Supervising Sales Associate.
• Throughout this experience, I developed strong leadership and motivational skills, as well as,
learned how to teach and develop associates under my supervision to be the leading performers
in our store. My time at The Home Depot built me into a successful, motivated business manager.
• I am confident in my abilities to analyze business reports finding trends and maximizing profits
where needed.
• The departments, that I ran contained more than different SKU’s. The types of reports I
was in charge of analyzing were, and not limited to, HD Weekly, Monthly, and Yearly Sales
reports, HD Store Walk report, which broke your department down into classes and subclasses,
HD STAT Planner, which provided company sales goals, Out of Stock Report, Open Purchase
Order Report etc.
Professional References
• Marc Miller | Elevate Talent Solution
Contact Information: tel. ext. | email:
• Michael Vandyke | Computer Science CorporationCSC Contact information: tel.

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