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<pre>Array ( [var] => cut_url ) </pre> Resume for Ranganatha K. for IT / Technical Support / Computer & IT Services in KL, Malaysia. Search More Resumes for IT / Technical Support on Resumark.com #CPG4O9FGU
 

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Resume for Ranganatha K. for IT / Technical Support / Computer & IT Services in KL, Malaysia




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Malaysia City: KL
State: Kuala Lumpur ZIP: 51200



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Profile:
A dedicated and highly energetic person who thrives in pressure situations and can be counted on
when the going gets tough. Skilled in Technical / Incident / Remote Support & Hardware /
Networking, and other related systems. Takes pride in providing creative direction and out of the
box thinking. Enjoys complex, multi faceted assignments where pulling together a collaborative
pool of skills is essential. Fosters a lively and professional work environment and values
commitment to excellence, innovation, and customer service.
Career objective:
To be a part of a highly professional and competitive team dedicated to the implementation,
operation and maintenance of missioncritical infrastructure.
Skills:
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic
communications.
• Self motivated, detailoriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as EMail clients, FTP clients and Web
Browsers.
• Excellent communication oral and written, interpersonal, organizational, and
presentation skills.
• Typing proficiency: wpm.
Profile Overview Total Yrs + Exp:
Worked as IT Helpdesk & Desktop support Professional with around + years of experience
in Information Technology and other functions.
Excellent skills with Microsoft Related Products. Such as WinXP, MSOffice Suite etc.,
Professional Experience:
. Tech.Solution Rep II Voice & NonVoice – English & Hindi Support – August
– Till date. Reporting to Operations Manager – Hewlett Packard HP Multimedia
SDN BHD, Cyberjaya, Malaysia.
Responsibilities:
• Supporting GMGeneral Motors & AT&T, Asia Pacific Clients India, China, Thailand,
Indonesia, Singapore & Japan
• Assisted in troubleshooting user problems relating to Operating System issues, VPN,
Software installation, Share Drive access, MS Office products and Internet connectivity.
• Resolved technical issues pertaining to any hardware or software related problem.
• Performed upgrades, installation of software and drivers and essential desktop
troubleshooting.
• Respond to inbound st level Technical related help desk calls.
• Evaluate the nature of each call and determine the appropriate action to complete the call.
• Answer general help desk questions from internal customers, and where appropriate,
escalate to next level.
• Adhere to established procedures and guidelines while providing quality customer service.
• Update and maintain issues in appropriate databases and document cases to show action
taken.
• Identify trends and alert management of any unusual conditions using the standard Help
Desk reporting tools.
• Consult with Support team, technical documents and other resources in order to find
solutions to unresolved problems.
• Processing Requests via Email, Telephone, Netmeeting.
• Processing all requests from Clients through Preparing Tickets and forward to L Support
for further action. Supporting India on language basis i.e. Hindi
• Handled helpdesk queries successfully without escalations.
• Support SAP related requests and assign to IBM for action.
. IT Helpdesk Support Voice & NonVoice – Dec to April – Syscon
Systems Pvt., Ltd. Mysore, India.
Responsibilities:
• Processing all Technical related requests from Local Clients through preparing Tickets and
forward to L Support for further Action.
• Work with Incident Team for BreakFix issues.
• Maintain Excel Report for Support given to clients.
• Installation of OS & Application Softwares.
• Trouble shooting Windows related Softwares & Hardwares.
. IT Desktop Support –Raman InfoTech, Mysore, India Jan to Sep .
Responsibilities:
• Backup Maintenance
• Maintain & Support Desktops using WinXP Professional.
• LAN Support.
• Installation of OS & Application softwares.
• Supporting Hardware & Networking.
Certifications:
> Microsoft Certified Professional in Windows XP Professional MCP
> Cisco Certified Network Associate CCNA
> Certification Course in Hardware & Networking from Jetking Info Ltd., India
> Diploma in Business & Technical Oriented Programme from Raman Computers
Pvt.Ltd
Educational Qualifications:
. Bachelor of Commerce from Mysore University, India.
Languages Known: English, Hindi, and Kannada.
References:
Can be provided upon request.
Joining period: Month notice
Nationality/current location: Indian / Kuala Lumpur
Email:
Contact number: [pic][pic][pic]

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