[var] => cut_url
<pre>Array ( [var] => cut_url ) </pre> Resume for Ranganatha K. for IT / Technical Support / Computer & IT Services in KL, Malaysia. Search More Resumes for IT / Technical Support on #CPG4O9FGU

Search Resumes

Post Jobs

Job Seekers:
Post Your Resume


Resume for Ranganatha K. for IT / Technical Support / Computer & IT Services in KL, Malaysia

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Malaysia City: KL
State: Kuala Lumpur ZIP: 51200

View Complete Resume   Download Resume [
    [name] => cut_url
Share Share

< Back to search results Preview: For the complete resume and contact info please download it.

    [var] => content
    [type] => preview
    [var] => cut_url
A dedicated and highly energetic person who thrives in pressure situations and can be counted on
when the going gets tough. Skilled in Technical / Incident / Remote Support & Hardware /
Networking, and other related systems. Takes pride in providing creative direction and out of the
box thinking. Enjoys complex, multi faceted assignments where pulling together a collaborative
pool of skills is essential. Fosters a lively and professional work environment and values
commitment to excellence, innovation, and customer service.
Career objective:
To be a part of a highly professional and competitive team dedicated to the implementation,
operation and maintenance of missioncritical infrastructure.
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic
• Self motivated, detailoriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as EMail clients, FTP clients and Web
• Excellent communication oral and written, interpersonal, organizational, and
presentation skills.
• Typing proficiency: wpm.
Profile Overview Total Yrs + Exp:
Worked as IT Helpdesk & Desktop support Professional with around + years of experience
in Information Technology and other functions.
Excellent skills with Microsoft Related Products. Such as WinXP, MSOffice Suite etc.,
Professional Experience:
. Tech.Solution Rep II Voice & NonVoice – English & Hindi Support – August
– Till date. Reporting to Operations Manager – Hewlett Packard HP Multimedia
SDN BHD, Cyberjaya, Malaysia.
• Supporting GMGeneral Motors & AT&T, Asia Pacific Clients India, China, Thailand,
Indonesia, Singapore & Japan
• Assisted in troubleshooting user problems relating to Operating System issues, VPN,
Software installation, Share Drive access, MS Office products and Internet connectivity.
• Resolved technical issues pertaining to any hardware or software related problem.
• Performed upgrades, installation of software and drivers and essential desktop
• Respond to inbound st level Technical related help desk calls.
• Evaluate the nature of each call and determine the appropriate action to complete the call.
• Answer general help desk questions from internal customers, and where appropriate,
escalate to next level.
• Adhere to established procedures and guidelines while providing quality customer service.
• Update and maintain issues in appropriate databases and document cases to show action
• Identify trends and alert management of any unusual conditions using the standard Help
Desk reporting tools.
• Consult with Support team, technical documents and other resources in order to find
solutions to unresolved problems.
• Processing Requests via Email, Telephone, Netmeeting.
• Processing all requests from Clients through Preparing Tickets and forward to L Support
for further action. Supporting India on language basis i.e. Hindi
• Handled helpdesk queries successfully without escalations.
• Support SAP related requests and assign to IBM for action.
. IT Helpdesk Support Voice & NonVoice – Dec to April – Syscon
Systems Pvt., Ltd. Mysore, India.
• Processing all Technical related requests from Local Clients through preparing Tickets and
forward to L Support for further Action.
• Work with Incident Team for BreakFix issues.
• Maintain Excel Report for Support given to clients.
• Installation of OS & Application Softwares.
• Trouble shooting Windows related Softwares & Hardwares.
. IT Desktop Support –Raman InfoTech, Mysore, India Jan to Sep .
• Backup Maintenance
• Maintain & Support Desktops using WinXP Professional.
• LAN Support.
• Installation of OS & Application softwares.
• Supporting Hardware & Networking.
> Microsoft Certified Professional in Windows XP Professional MCP
> Cisco Certified Network Associate CCNA
> Certification Course in Hardware & Networking from Jetking Info Ltd., India
> Diploma in Business & Technical Oriented Programme from Raman Computers
Educational Qualifications:
. Bachelor of Commerce from Mysore University, India.
Languages Known: English, Hindi, and Kannada.
Can be provided upon request.
Joining period: Month notice
Nationality/current location: Indian / Kuala Lumpur
Contact number: [pic][pic][pic]

Not Enough Credits
Sorry, but you don't have enough credits to download this resume.

Purchase more credits
Not Available
Sorry but this resume is not available for download. Please choose another!

Confirm Download

Would you like to download  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again
Confirm View Complete Resume

Would you like to view  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again