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<pre>Array ( [var] => cut_url ) </pre> Resume for Marichu S. for IT / Technical Support / Computer & IT Services in Brindisi, Italy. Search More Resumes for IT / Technical Support on Resumark.com #DBRHPEPYV
 

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Resume for Marichu S. for IT / Technical Support / Computer & IT Services in Brindisi, Italy




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Italy City: Brindisi
State: Puglia ZIP: 72020



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Marichu M. S.
Address : / Lilanuj Apartment , Room
Ekamai Soi , Sukhumvit Road
Klongtan, Wattana District, Bangkok
Note : To be relocated to Brindisi, Italy during rd Quarter of
Contact nos. : + /
Email : | | |
| |
|PROFESSIONAL PROFILE: |An individual who is selfmotivated, resultsdriven, and conscientious, with |
| |experience in technical support and office management and administration. Has the|
| |ability to work effectively within a team environment and with strong |
| |interpersonal communication skills. Wellorganized, focused, action oriented |
| |problem solver who always welcome opportunities for learning and improvement. |
|CAREER OBJECTIVE: |To acquire a position in a company with major responsibilities that will |
| |effectively employ and further enhance my skills and expertise in the field of |
| |Networking. |
|ACCOMPLISHMENTS: | |
| | |
|United Nations ESCAP, |July to July , IT Assistant/Individual Contractor |
|Bangkok Thailand | |
| |As IT Assistant, my responsibilities include: |
| |Identifies, diagnoses, and resolves problems related to personal computer |
| |laptop software and hardware, including network, email, Internet wifi |
| |connectivity and localarea network access. |
| |Respond promptly to requests for technical assistance in person. |
| |Clearly communicates solutions to endusers. |
| |Helps install local area network cabling systems and equipment |
| |Follow standard help desk procedures |
| | |
|Halcrow Group of | |
|Companies, Asia Halcrow|April to March , Global Monitoring Analyst |
| | |
|Makati City, |As Global Monitoring Analyst, my responsibilities include: |
|Philippines |Monitor systems, servers, data infrastructure using industry standard tools. |
| |Respond to Alerts in order to maintain the highest available uptime of the IT |
| |infrastructure. |
| |Monitor hardware used within the enterprise network. |
| |Perform Network traffic monitoring, server health monitoring and escalate |
| |problems/issue to relevant IT Teams and vendors as necessary. |
| |Document and follow all processes/procedures associated with daytoday |
| |operations including accurate logging of timelines of outages. |
| |Shift work in x environment as and when required. |
| |Assist in Disaster Contingency and emergency escalation procedures. |
| |Perform additional duties as assigned. |
| | |
|Halcrow Group of | |
|Companies, Asia Halcrow|November to March , Service Desk Analyst |
| | |
|Makati City, |As Service Desk Analyst, my responsibilities include: |
|Philippines |Act as focal point for receipt and processing of internal employees’ lT issues |
| |and requests, servicing Halcrow offices in United Kingdom, United States, Middle |
| |East, Bangkok, Kuala Lumpur, Hong Kong, China, Australia and Manila. Issues vary |
| |from software installation and configuration, hardware, maintenance, network |
| |support, permission request, software updates, among others; |
| |Work in different shifts and backup Senior Team Leader and act as |
| |OfficerinCharge from timetotime in supervising Service Desk Team; |
| |Provide first line investigation and diagnosis of incidents and requests received|
| |via phone and email. Provide remote support when necessary; |
| |Manage the lifecycle of incidents and requests, escalating to Global |
| |Infrastructure team and Senior System Staff as appropriate and closing when |
| |resolved. Work closely with the GI team to ensure good understanding of how |
| |complex issues are resolved; |
| |Monitor, track and keep users informed of the status of incidents and requests |
| |ensuring realtime updating of and accurate logging of information in MARVAL, |
| |Halcrow’s corporate integrated IT Service Management and call logging system; |
| |Provide support in organizing team meetings, trainings, and corporate activities |
| |as and when required; |
| |Meet Service Level Agreements SLA set by the client and ensure high level of |
| |client service at all times; |
| |Troubleshoot hardware conflicts ie. laptop, desktop, printer, mobile phones; |
| |Take ownership of user problems and be proactive when dealing with user issues |
| |Perform creation of new accounts using Active Directory |
| | |
| | |
| |January – January , Owner/Manager selfemployed |
| | |
| |As Owner/Manager, my responsibilities include: |
|One Stop@ |Oversee processing, renewal and payment of business permits, tax declaration, |
|Convenience Store |space lease agreement and other paper works required in merchandising business; |
| |Train and supervise store employees; |
| |Manage presentation of products, display, pricing and vendor relations; |
| |Supervise general stock replenishment ensuring latest and indemand products are |
| |offered. Product categories vary from beverage all types, alcoholic and |
| |nonalcoholic, packaged baked goods bread and pastries, household goods, and |
| |health and beauty products; |
| |Monitor daily and monthly sales reports; |
| |Manage the overall operations of the store |
| | |
| | |
| |November – April , Technical Support Representative |
| | |
| |As Technical Support Representative , my tasks were varied as reflected in the |
| |specific assignments as listed: |
|America Online Makati |Analyze escalated calls from Level technicians; |
|City, Philippines |Evaluate complex technical issues reported by users and provide immediate |
| |solutions to clients; |
| |Participate in testing and simulate user problems to apply designed solutions; |
| |Classify and compile a widerange of cases in the call management tool; |
| |Troubleshoot dial up connection; and perform other duties as assigned; |
| |Ability to communicate technical terms in a nontechnical format that the client |
| |understand for troubleshooting purposes; |
| |Troubleshoot and repair dial up connectivity using the AOL software on Windows |
| |, ME, XP, Vista and Macintosh Operating system |
| |Receive, log and respond to clients incidents reported via telephone; |
| |Configuration of client’s equipment to connect to the Internet via modem/DSL |
| |Router Dialup/DSL customers only. |
| | |
| | |
| |April – October , Technical Support Representative |
| |

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