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B r a d
U t l e y
W. Commonwealth Pl., Chandler, AZ , Phone:
Objective: Being a highly motivated selfstarter with an eagerness to grow in different areas of business, I
am seeking to work in an environment where my experience and achievements will allow me to part of a
team but also will be able to rely on me to get the job done without supervision.
Special Training/Applications: Server / Mainframe, AS,Netbackup, Remedy, Office suites, Outlook
/express//, Microsoft Exchange, Macintosh/support, IE ..,Cisco , Lotus Notes, Big Brother,
Ghost, VPN, Windows //nt/me//XP, Active Directory, HPUX, Unix Solaris, HP , HPOpenview, Heat,
OS, TCP/IP, AS, LAN/WAN, SQL ,
Dec/ to June/
APEX – University of Phoenix Technical Support Call Center Phoenix, Az
Windows XP, Vista, , Macintosh troubleshooting
Microsoft Office ,
Web Browser troubleshooting
Adobe Photoshop, Reader, Flash
Jan/ to Jan/
Plus Group – AT&T Call Center Security/Tier II Support Tempe, Az
Administrative Help desk support
Macintosh trouble shooting
Oct/ to Dec/
Amkor Technology – Helpdesk/Tier II support Chandler, AZ
Big Brother Network Monitoring tool
Altiris help desk management/ticketing system
Lotus Notes Administration
Veritas Backup Exec administration, install, configure, provide disk and tape backup support.
Cisco administration for VPN access.
MS office / experience.
Troubleshoot Laptops and used Remote Desktop.
AS/ iseries system administration
Create and delete AS profiles/passwords user administration.
Check for AS/ system messages dspmsg qsysopr checking for possible Hardware errors or
messages to be answered.
Inbound/outbound help desk/technical support
Windows /XP Pro administration support for , + users
Maintained Windows user administration rights
Create and delete profiles in Windows
Created Windows group policies
Worked with TCP/IP, DNS and DHCP
Dec/ to Sep/
First Data – Call Center Tier II Technical Support FT. Lauderdale FL
Reinstalled programs for Credit card terminals
provided technical support for credit card terminals
Troubleshoot software issues
Windows systems administration.
Remote Tech Support /Wireless