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<pre>Array ( [var] => cut_url ) </pre> Resume for Chris S. for IT / Technical Support / Computer & IT Services in Burnsville, Minnesota. Search More Resumes for IT / Technical Support on Resumark.com #GY1H8GQF6
 

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Resume for Chris S. for IT / Technical Support / Computer & IT Services in Burnsville, Minnesota




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Burnsville
State: Minnesota ZIP: 55337



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ChrisTOPHER S.

Portland Ave – Apt

Burnsville, MN

EXPERIENCED PC / HELP DESK SUPPORT SPECIALIST A fully qualified support technician with over years of experience and technical skills, offering expertise in PC and Help Desk support across a variety of Windows networks. Offers a proven track record of resolving technical issues in a timely manner. Demonstrates proficient skill and knowledge in supporting PC hardware and network software applications. An effective team player that is both cooperative and hard working. Skilled in communicating highly technical information to both technical and nontechnical personnel. Select areas of expertise include:

Level & Help Desk Support Ÿ Customer Service Ÿ PC Setup Ÿ Software Installation

Escalation Resolution Ÿ Project Deployment Ÿ Remote Desktop Support Ÿ Network Server Support 
 

Professional Experience

Boeing Training and Flight Services Eagan, MN  August – March

IT Site Support Specialist Contractor

• Supplied daily onsite technical support to a commercial aviation flighttraining center

• Supported company’s primary objective to build and prepare two computer based training classrooms, a local network/data closet, and four flight briefing conference rooms for new onsite Boeing training

• Gave technical assistance to offsite network engineers and system administrators on implementation of the company network, Internet, and telephone systems

• Completed a full asset inventory update one month ahead of schedule, and entered the information into company’s asset tracking database

• Updated online documentation for the company’s IT Site Support Specialist global team

• Carried out various hardware installations and software update projects as assigned by management

Target – Minneapolis, MN      April – June Associate Analyst Contractor

• Processed requests for new hardware, peripherals, and software for company’s Asset Management department

• Helped manage a major assettagging project involving all corporate and local printers, multifunction printers, and scanners. This involved traveling to various locations within the Target campus.

• Audited computer and printer inventory on a weekly basis to provide accurate request information for colleagues and department management

• Trained desktop deployment team in department approved methods for assettagging newly acquired hardware and peripherals

Gander Mountain – Saint Paul, MN    September – April

Installation and Support Coordinator 

• Presented Help Desk technical support for the nation's largest outdoor lifestyle retail company

Gander Mountain – Saint Paul, MN Continued  September – April

• Supported desktop and break/fix call ticket issues to all corporate headquarter employees

• Assisted remote desktop users, POS, and store retail servers via PC Anywhere and VMWare

• Implemented hardware and software installations on personal computers

• Imaged and configured retail store and employee personal computers for deployment

• Participated with New Store Installation Team to visit new store sites to install, configure and test instore PCs, wifi hot spots, and network connectivity

ADDITIONAL PROFESSIONAL EXPERIENCE

• Offered Help Desk support for Minnesota’s largest RE/MAX real estate franchise on a variety of issues including Windows XP, Microsoft Office, and HP LaserJet Printers

• Delivered Help Desk support for a major investment, insurance, and banking corporation during their merger with other US companies

• Worked with a small technical support team for a network monitoring services company, providing technical support, hardware and software installations, and support to small projects as assigned by management

• Served with a traveling technical team to various US locations to convert corporate customers from Windows . to Windows

• Assisted students and faculty members for years in an oncampus computer lab as part of a workstudy arrangement while attending a small, private college in Saint Paul, MN

Technical Expertise

Operating Systems 
Windows XP//NT//, Microsoft Exchange, TCP/IP

Software / Tools

Adobe Acrobat Standard, Cisco WebEx Meeting Manager, Citrix GoToAssist, HEAT, Learning Management System LMS, McAfee Antivirus, MS Office Suite / including MS Publisher and MS Access; Microsoft Outlook, Numara TrackIt, Symantec Ghost, Symantec PC Anywhere, VMWare

Education

Northwestern College, Saint Paul, MN –

Bachelor of Science, Youth Ministries

Bachelor of Science, Bible


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