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<pre>Array ( [var] => cut_url ) </pre> Resume for Mark S. for IT / Technical Support / Computer & IT Services in Cedar Rapids, Iowa. Search More Resumes for IT / Technical Support on #HSR2B8GCY

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Resume for Mark S. for IT / Technical Support / Computer & IT Services in Cedar Rapids, Iowa

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Cedar Rapids
State: Iowa ZIP: 52404

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Mark J. S. East Road S.W.

Cedar Rapids, IA 



Kirkwood Community College 

  • Certificate in Computer Operations
  • Associate of Applied Science in Computer Programming
  • Management Development Certificate
  • Certificate in Network Security
  • Qualifications Summary:  

    Proven track record for achieving results in automation, communications supporting nuclear assurance operations with over years experience in information technology.  Detailed technical experience and specialization in:  Blackberry, Cellular, Voicemail, Active Directory, training, helpdesk and server support. I possess strong problem solving, observation, communication/writing and technical skills with a history of excellent customer relationship and superb management skills. Importantly, I am a team player and can be counted on to help cultivate strong working relationships and to provide leadership as part of a team.

    Employment History:  

    FPL ENERGY/ EDS/ Duane Arnold Energy Center

    // – Present

    Server Administrator / Videoconferencing / Blackberry Support 

    Responsible for all aspects of server administration and automation for the Florida Power & Light Company’s Duane Arnold Energy Center DAEC nuclear plant.  While at DAEC, I developed extensive observation techniques and riskinformed observations ability as part of the DAEC team.  I demonstrated a broad outlook for capturing data that goes beyond information as I routinely apply judgment and experience to data in order to assess and provide feedback/recommendations for better efficiency and reliability.  Support to all customers is always a priority and automation, server and maintenance support cannot be compromised. I developed detailed knowledge of power plant operations and the technical language used with nuclear energy operations.  I was responsible the development and extensive writing of “howto” publications that converted complex technical automation in order to make it understandable and user friendly.   Finally, I developed the experience and knowledge to determine the type of automation support needed for DAEC to accomplish their important nuclear assurance, security, communications missions as well as the energy needs to over , residential customers annually.    

    GMAC/ EDS Home Mortgage Account

    // – //

    Workstation / Server Duties / System Backups / Printer / Workstation / Server  

    Responsible for all aspects of workstation, server and automation for numerous nodes and a system of automation systems.  Most importantly, I gained valuable insight in observing a new and different workplace with new performancebased standards and issues.  I quickly developed a superb team of professionals through leadership, extensive background experience in automation and digitization/server operations and perseverance.

    Alliant Energy

    / – /

    Supervisor / Network Administration / Workstation Analyst  

    Responsible for delivery of computer infrastructure services to a client in the utilities industry.  Achieved excellence in routine performancebased and risk informed observations in order to anticipate problems with server, computers and thousands of automation nodes.  Developed industrybest standards for assessing/auditing of system wide network and personally know all technical details needed to keep the automation functional.  Importantly, developed expertise in problem solving and helped to systematically improve performance of a number of automation teams.  Developed insightful trend analysis and personal experience in all aspects of the server and automation reporting that allowed my automation experts to anticipate and resolved problems/issues before any work stoppages occurred.  My staff developed a superb reputation for timely, accurate and helpful assistance while maintaining a “cando” attitude that always followed through to resolution.  I was responsible to write performance evaluations, coaching and developing numerous subordinates.  Through leadership, I nurtured a high performing team that routinely exceeded all standards for efficiency, effectiveness and timely support.  

    Technical services and support for , nodes in the following areas: 

  • Provided supervision for workstation employees.
  • Worked closely with enterprise helpdesk to resolve communication problems.
  • Provided desktop support for Microsoft Windows /, NT ., and XP operating systems and product suites.
  • Extensive use of ghost imaging software for workstation image management & deployment.
  • Maintained departmental project timelines & procedures by anticipation through us of trend analysis.
  • Enterprise Software distribution including packaging, testing & deployment for + applications.
  • Iowa Electric Light & Power / – / Senior Computer Operator  

    Responsible for the scheduling, execution and monitoring of mainframe based batch processing required supporting all aspects of operations of Iowa Electric Light & Power as well as their corporate and residential customer support.  During this time I developed extensive insight and an inquisitive perspective regarding automation operations.  Importantly, I gained valuable leadership skills that enabled me to “coach” without being obtrusive with employees.  Additionally, I learned how to anticipate issues, frame technical issues for those not digital savvy and thus: often solved problems before work stoppage. I gained extensive experience in writing instruction publications for technical aspects of automation and IT issues.  Learned how to be a team player and mentor that provided my team with oversight and insight – not obtrusive direction. 

    Areas of responsibility included: 

  • Scheduled processing for all line of business applications for entire organization
  • Provided excellent customer service for end users of interactive users of mainframe based systems. 
  • Maintained flexibility by balancing customer demands with very tight schedule/budget timelines.
  • Kirkwood Community College / – / Instructor Computer Operations  

    Provided practical and classroom instruction for students pursuing a career in computer operations.  Maintained course material and measurement of student progress and while this was early in my career I developed a sense of curiosity and ability to say, “I know because I looked.”  Lastly, early on in my career, I developed the firm conviction that the team working together, is always more important than the individual.   As a lifelong learner, I’m well aware of how important the team, teamwork and leadership is to any job. 

    References: available on request

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