United States Coast Guard ESU Seattle Engineering Systems. Network administration for
, users in USCG District . Senior Network Engineer: USCG Helpdesk Lead Analyst.
Developed expertise in Joint Military Doctrine and Coast Guard Operations.
. Supervised team to provide and deliver Help Desk customer support services for over
, Windows XP/Vista users for the United States Coast Guard.
. Analyzed systems using knowledge of computer hardware, network systems, operating
systems, and application software which securely upgraded Windows NT . servers to
. Installed, configured and maintained Remedy Help Desk operations software which
tracked and remediated computer and network problems.
. Developed and conducted computer information training programs for skill enhancement
and team cross training which provided technical guidance to Local System Managers on
systems and network troubleshooting.
. Delivered customer support services, including installations, configuration,
troubleshooting, customer assistance, and/or training, in response to customer
. Facilitated client relationships which ensured delivery of quality products and services.
. Installed, configured, troubleshot and maintained hardware and software which ensured
customer productivity not altered.
. Exercised computer programming, system administration, and operating experience to
conduct technical training for both technical and nontechnical staff members.
. Maintained crucial server backups for the Coast Guard’s network with zero loss of data.
. Provided technical procedural advice to project personnel which prevented potential
problems during Command and Control, Communications, Computers, and Intelligence
Systems integration into CI architecture.
UNITED STATES AIR FORCE