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An IT Project Management
/ Team Lead position leveraging on expertise in technical operations
and support, and the setting up and management of emarketing initiatives.
An Information Technology
IT Professional with over years of experience in technical operations
and support, including project management, team leading, software delivery
and deployment, service desk support and server administration.
Proven track record in setting up and managing eMarketing infrastructure
and IT standards for Windows and Macintosh technologies. Experienced
in developing patch distribution process & software delivery and
asset management infrastructure in the Asia Pacific Region, including
a major Singapore Government project.
and committed to excellent service delivery. Dependable and responsible
with excellent problem solving skills and proven ability to lead teams
to achieve focused results and creative solutions within challenging
EDS / Hewlett Packard
S Private L.ited Jun – Apr
/ Technical Consultant
Centre Configuration Manager SCCM infrastructure to Singapore Government
agencies SOEasy Project.
Provide technical analysis
and feedback on implementation strategies and related activities.
Provide technical analysis
and feedback on change request.
Generate and analyze software
deployment reports and system tuning.
Develop patch distribution
Singapore Private L.ited Nov
Engineer Jan – Aug
Provide IT Project
Management services to Asia Pacific ecommerce site.
Manage and administer ecommerce
servers IIS, SQL servers and SAN
Coordinate vendor management
including hardware vendors and software developers.
Participate and manage new
ecommerce sites setup.
Deliver PMO documentation
and support, trend analysis, backup & restore process management,
patch & change request management.
Set up and managed Elsevier
Health Science EBusiness sites, transforming Elsevier from a traditional
print business to an ebusiness platform.
IT Analyst Nov – Dec
Provide IT Project
management and IT service delivery to Asia Pacific regional offices.
Assist IT Manager in managing
service delivery and IT team.
Administer the Altiris patch
& asset management infrastructure for APAC region.
Evaluate the testing and deployment
of nonEnglish software packages for APAC.
Undertake nd level
IT desktop support to local and regional Asia Pacific offices including
China, Taiwan and HK.
Establish global desktop standards
& policies as a member of global Windows desktop team.
Initiated and contributed
to various Macrelated projects including standardization of Mac desktop
standards, managing DTP lifecycle DeskTop Publishing software like
Adobe Suites and deployment of Xserve’s.
Initiated and implemented
various Green measures to ensure IT equipment were more environmentally
friendly in areas of cutting down wastage and improving power efficiency.
Provided PMO support and delivered
IT infrastructure setup and upgrade for various regional offices, including
China, HK and Taiwan, overcoming challenging constraints of time, resources,
language, location and culture.
Singapore Private L.ited Sep
Provide IT support
services to various corporations, including presales consulting, service
delivery, service desk support, desktop, server / network administration,
team leading to project management.
Undertake NT / Exchange administration
for , Haymaket Publishing
Render desktop support services
Crompton and .
Manage a team of support engineers
for BASF, ExxonMobil and Phillips Singapore.
Manage PC and network equipment
asset for various clients.
Maintain project documentation
and coordination for various clients.
Led a project team for the
successful Windows deployment for Philips Singapore and received
a letter of commendation from the customer for a high level of professionalism
and outstanding service,
Built and managed a project
team of desktop engineers for ExxonMobil, implementing various process
enhancements for improving KPI and cost effectiveness. Received a Getronics
Moment of Truth Award.
Initiated and implemented
Macintosh user training, IT engineer troubleshooting program for various
NCS National Computer
Systems Private L.ited Sep
IT Support Specialist
/Assistant Team Lead
desk for internal and external customers.
Assist Project Manager in
managing service desk services for internal and external customers,
including the Singapore Government, SingTel, Danone and EliLily.
Provide support on ADSL software
installation, configuration and troubleshooting and technical support
on Internet access, usage and general sales query.
Monitor NOC Network Operation
Centre of customers’ network and servers.
Received the NCS Difference
Quality Award for outstanding contribution towards customer satisfaction,
workforce dedication and quality for Omni Helpdesk service.
EJC Computers Aug
daily operations for retail IT products and services company.
Set up business venture in
selling retail IT products and services to consumers and SME’s.
Strategized operational effectiveness
Private L.ited Aug – Jul
desk support to consumers.
Provide technical service
desk services to ISP users on Internet related matters through email,
fax, phone and onsite visits.
Lead a team in general call
center management duties; and monitor NOC Network Operation Centre
Provide technical support
for modem analogue and ISDN dial up installation and connection.
Provide support on software
installation, configuration and troubleshooting related to Internet
access, usage and general sales query.
Initiated and developed a
Macintosh familiarization / training program and met increased demand
from Mac customers.
L.ited, Singapore Branch Mar
support to production.
Assist Board Assembly Engineer
in daily engineering support to production.
Support engineering aids to
SMT Surface Mount Technology and wave soldering equipment and process,
in achieving yield and throughput.
Schedule maintenance of SMT
and wave soldering equipment.
Assist process engineers in
project development and process enhancement.
Led a team in providing st
level Promis system barcode inventory tracking support, setup and
maintenance. Implemented various improvements to Promis system and met
increased production demand.
International Apr – Mar
support to product.
Assist Manufacturing Engineer
in providing engineering support to production.
Prepare of process/work instructions,
including line setup and process transfer.
Schedule maintenance and calibration
of tools, gauges and production machines.
Managed the repair and shipping
of vendor returned drives and PCBAs and improved return turnaround time.
Led a team on the debugging
failure analysis and reworking of failed drives and enhanced operational
Getronics Positive Moment
of Truth Award Oct
NCS Difference Quality Award
Engineering Jul – Apr
Distinction in the course
subject of Robotics Mechanism & Control.
Project Management Professional
NLP course Jul
Microsoft Certified System
Engineer MCSE Apr
Active Directory Fundamentals
Windows SBS Server Technical
training NetAssist Oct
Windows.Net Server in depth
Technical training Comat Jan
Interconnection CISCO Network
Devices Informatics May
Helpdesk Support for Lotus
Notes R Getronics May
Mac OS classic / Mac OS X
Windows x/NT / / XP
/ Vista / Windows / DOS
rd DA Air Defence Artillery
Technical Specialist Sep
Last service rank:
Manage the servicing and maintenance
of unit armament.
Supervise and m