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<pre>Array ( [var] => cut_url ) </pre> Resume for Beng Hock L. for IT / Technical Support / Computer & IT Services in Singapore City, Singapore. Search More Resumes for IT / Technical Support on Resumark.com #ICXQ6JJ6B
 

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Resume for Beng Hock L. for IT / Technical Support / Computer & IT Services in Singapore City, Singapore




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Singapore City: Singapore City
State: Singapore City ZIP: 200816



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Block

Jellicoe Road

Singapore

Mobile: +

Email:

 
 

CAREER OBJECTIVE

 

An IT Project Management / Team Lead position leveraging on expertise in technical operations and support, and the setting up and management of emarketing initiatives. 

PROFESSIONAL SUMMARY

 

An Information Technology IT Professional with over years of experience in technical operations and support, including project management, team leading, software delivery and deployment, service desk support and server administration.  Proven track record in setting up and managing eMarketing infrastructure and IT standards for Windows and Macintosh technologies. Experienced in developing patch distribution process & software delivery and asset management infrastructure in the Asia Pacific Region, including a major Singapore Government project.  

Responsive, resourceful and committed to excellent service delivery. Dependable and responsible with excellent problem solving skills and proven ability to lead teams to achieve focused results and creative solutions within challenging time frames.  

PROFESSIONAL EXPERIENCE

 

EDS / Hewlett Packard S Private L.ited    Jun – Apr  

System Administrator / Technical Consultant

Provide System Centre Configuration Manager SCCM infrastructure to Singapore Government agencies SOEasy Project.  

Responsibilities:

  • Provide technical analysis and feedback on implementation strategies and related activities.
  • Provide technical analysis and feedback on change request.
  • Generate and analyze software deployment reports and system tuning.
  • Develop patch distribution process.
  •  

    Singapore Private L.ited     Nov – Aug  

    Senior Internet Engineer Jan – Aug

    Provide IT Project Management services to Asia Pacific ecommerce site. 

    Responsibilities:

  • Manage and administer ecommerce servers IIS, SQL servers and SAN
  • Coordinate vendor management including hardware vendors and software developers.
  • Participate and manage new ecommerce sites setup.
  • Deliver PMO documentation and support, trend analysis, backup & restore process management, patch & change request management.
  • Achievement:

  • Set up and managed Elsevier Health Science EBusiness sites, transforming Elsevier from a traditional print business to an ebusiness platform.
  •  

     

    IT Analyst   Nov – Dec

    Provide IT Project management and IT service delivery to Asia Pacific regional offices. 

    Responsibilities: 

  • Assist IT Manager in managing service delivery and IT team.
  • Administer the Altiris patch & asset management infrastructure for APAC region.
  • Evaluate the testing and deployment of nonEnglish software packages for APAC.
  • Undertake nd level IT desktop support to local and regional Asia Pacific offices including China, Taiwan and HK.
  • Establish global desktop standards & policies as a member of global Windows desktop team.
  • Achievements:

  • Initiated and contributed to various Macrelated projects including standardization of Mac desktop standards, managing DTP lifecycle DeskTop Publishing software like Adobe Suites and deployment of Xserve’s.
  • Initiated and implemented various Green measures to ensure IT equipment were more environmentally friendly in areas of cutting down wastage and improving power efficiency.
  • Provided PMO support and delivered IT infrastructure setup and upgrade for various regional offices, including China, HK and Taiwan, overcoming challenging constraints of time, resources, language, location and culture.
  •  

    Getronics Solutions Singapore Private L.ited   Sep – Aug  

    Technical Support Engineer     

    Provide IT support services to various corporations, including presales consulting, service delivery, service desk support, desktop, server / network administration, team leading to project management. 

    Responsibilities:

  • Undertake NT / Exchange administration for , Haymaket Publishing and .
  • Render desktop support services for , Crompton and .
  • Manage a team of support engineers for BASF, ExxonMobil and Phillips Singapore.
  • Manage PC and network equipment asset for various clients.
  • Maintain project documentation and coordination for various clients.
  • Achievements:

  • Led a project team for the successful Windows deployment for Philips Singapore and received a letter of commendation from the customer for a high level of professionalism and outstanding service,
  • Built and managed a project team of desktop engineers for ExxonMobil, implementing various process enhancements for improving KPI and cost effectiveness. Received a Getronics Moment of Truth Award.
  • Initiated and implemented Macintosh user training, IT engineer troubleshooting program for various clients.
  •  

    NCS National Computer Systems Private L.ited    Sep – Sep  

    IT Support Specialist /Assistant Team Lead   

    Manage service desk for internal and external customers. 

    Responsibilities:

  • Assist Project Manager in managing service desk services for internal and external customers, including the Singapore Government, SingTel, Danone and EliLily.
  • Provide support on ADSL software installation, configuration and troubleshooting and technical support on Internet access, usage and general sales query.
  • Monitor NOC Network Operation Centre of customers’ network and servers.
  • Achievement:

  • Received the NCS Difference Quality Award for outstanding contribution towards customer satisfaction, workforce dedication and quality for Omni Helpdesk service.
  •  

    EJC Computers       Aug – Jul  

          Business partner

          Run daily operations for retail IT products and services company. 

  • Set up business venture in selling retail IT products and services to consumers and SME’s.
  • Strategized operational effectiveness and efficiency.
  •  

    Pacific Internet Private L.ited      Aug – Jul  

    Technical Support Executive

    Provide service desk support to consumers. 

    Responsibilities:     

  • Provide technical service desk services to ISP users on Internet related matters through email, fax, phone and onsite visits.
  • Lead a team in general call center management duties; and monitor NOC Network Operation Centre server status.
  • Provide technical support for modem analogue and ISDN dial up installation and connection.
  • Provide support on software installation, configuration and troubleshooting related to Internet access, usage and general sales query.
  • Achievement:

  • Initiated and developed a Macintosh familiarization / training program and met increased demand from Mac customers.
  •  

    Apple Computer L.ited, Singapore Branch     Mar – May  

    Engineering Assistant      

    Provide engineering support to production. 

    Responsibilities:

  • Assist Board Assembly Engineer in daily engineering support to production.
  • Support engineering aids to SMT Surface Mount Technology and wave soldering equipment and process, in achieving yield and throughput.
  • Schedule maintenance of SMT and wave soldering equipment.
  • Assist process engineers in project development and process enhancement.
  • Achievement:

  • Led a team in providing st level Promis system barcode inventory tracking support, setup and maintenance. Implemented various improvements to Promis system and met increased production demand.
  •  

    SyQuest Technology International     Apr – Mar  

    Engineering Assistant 

    Provide engineering support to product. 

    Responsibilities:   

  • Assist Manufacturing Engineer in providing engineering support to production.
  • Prepare of process/work instructions, including line setup and process transfer.
  • Schedule maintenance and calibration of tools, gauges and production machines.
  •  

    Achievements:

  • Managed the repair and shipping of vendor returned drives and PCBAs and improved return turnaround time.
  • Led a team on the debugging failure analysis and reworking of failed drives and enhanced operational efficiency.
  • AWARDS

     
  • Getronics Positive Moment of Truth Award      Oct
  • NCS Difference Quality Award       Feb
  • EDUCATION

     

    Diploma Manufacturing Engineering     Jul – Apr

    Singapore Polytechnic 

  • Distinction in the course subject of Robotics Mechanism & Control.
  • PROFESSIONAL DEVELOPMENT

     
  • Project Management Professional currently pursuing   
  • Neurolinguistic programming NLP course      Jul
  • Microsoft Certified System Engineer  MCSE    Apr
  • Active Directory Fundamentals NewHorizons    Nov
  • Windows SBS Server Technical training NetAssist   Oct
  • Windows.Net Server in depth Technical training Comat   Jan
  • Interconnection CISCO Network Devices Informatics   May
  • Helpdesk Support for Lotus Notes R Getronics    May
  • COMPUTER LITERACY

     
  • OS 
  • Mac OS classic / Mac OS X
  • Windows x/NT / / XP / Vista / Windows / DOS
  • MILLITARY SERVICE

     

    National Service: rd DA Air Defence Artillery 

    Armourer Weapon Technical Specialist   Sep – Mar

    Last service rank: Corporal

     
    Responsibilities:

  • Manage the servicing and maintenance of unit armament.
  • Supervise and m

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