Array
(
    [var] => cut_url
)
<pre>Array ( [var] => cut_url ) </pre> Resume for Ettienne T. for IT / Technical Support / Computer & IT Services in Johannesburg, South Africa. Search More Resumes for IT / Technical Support on Resumark.com #J2CUZBWQW
 

Search Resumes

Post Jobs
 


Job Seekers:
Post Your Resume


 

Resume for Ettienne T. for IT / Technical Support / Computer & IT Services in Johannesburg, South Africa




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: South Africa City: Johannesburg
State: Gauteng ZIP: 2192



View Complete Resume   Download Resume [
Array
(
    [name] => cut_url
)
TXT]
Share Share


< Back to search results Preview: For the complete resume and contact info please download it.

Array
(
    [var] => content
    [type] => preview
)
Array
(
    [var] => cut_url
)
ETTIENNE TERVITKRUGER PERSONAL DETAILS Identity Number: Marital Status: Married Drivers License: Code Languages: Afrikaans / English Criminal Offences: None Health: Good Physical Address: th Street Orange Grove Johannesburg Mobile Phone: Email: EDUCATION Current Brocade Certified SAN Professional SNIA Certified Storage Professional S SNIA Certified Storage Architect S Completed NetApp Data ONTAP . Fundamentals // //, Fast Lane Computer Consultancy VMWare VCP Bytes Training, Midrand Data Domain Management & Administration Shoden Academy, Bryanston SNIA Certified Storage Engineer S Shoden Academy, Bryanston Hitachi Data Systems Storage Foundation Enterprise HH Shoden Academy, Bryanston Cisco Certified Security Professional CBT Nuggets, Johannesburg Cisco Certified Networking Associate CBT Nuggets, Johannesburg SSCP CBT Nuggets, Johannesburg Security+ CBT Nuggets, Johannesburg Certificate of Proficiency CoP in Insurance IISA, Johannesburg Network+ Torque IT, Sandton A+ Torque IT, Sandton Certified Novell Administrator . Mutual & Federal, Johannesburg Senior Certificate Matric National School of Arts, Johannesburg Certifications Obtained Comptia A+ VMWare VCP Certification : Hitachi Data Systems Enterprise Fundamentals Hitachi Data Systems Storage Foundation Modular PROFESSIONAL EXPERIENCE PRESENT MTN South Africa, Fairlands Senior Storage Administrator Duties: SAN Management, Administration & Support I am part of a team that are in control of the Project & Business as Usual SAN Storage and infrastructure Administration. This includes the following: Ordering of FC cables for new projects, expansions. LUN mapping and performance monitoring of the entire SAN infrastructure. Adhoc or planned LUN assignment and Fiber Channel Switch alias and zone administration form part of this duty. Monitoring of the Thin Provisioned Pools on the HDS and EMC equipment. Best practice implementations per vendor hardware supported. Our team manages host availability between multiple paths from Windows, HPUX and AIX hosts to the managed storage in our footprint. I also do month end capacity and overview reports to my direct management. Troubleshooting and fault finding on all supported vendor equipment. Storage Footprint Managed: + . PetaBytes Current Projects: Enterprise Storage Refresh Project Fabric Merge Project Storage to Server Migration Project Storage Technologies Supported Hitachi VSP Hitachi USP V Hitachi Lightening Hitachi AMS Hitachi AMS EMC Clarion EMC Clarion EMC Clarion CX NetApp FAS NetApp FAS HP MSA HP EVA / / / Switch Technologies Supported Brocade DCX Brocade Brocade HP Blade Enclosure Switches Access Gateway Mode Data Management Software Supported HDS Device Manager HDS Storage Navigator EMC Unisphere NetApp System Manager . HP Command View SAN Management & Monitoring packages: Brocade SAN Manager DCFM NetApp Operations Manager Replication Technologies Supported Mirrorview EMC TrueCopy HDS SnapMirror NetApp Reason For Leaving: End of Contract term. Altech Netstar, Midrand Senior Storage Engineer Duties: Disaster Recovery Planning and implementation I form part of the team who researched corporate governance for distance and other environmental factors regarding the placement of the new Altech Netstar Disaster Recovery site. The replication and deduplication technologies used in order to replicate and deduplicate the DR data from our Head office has been tested and implemented using Data Domain units over dark fiber. The data being replicated comprises mostly of SQL data streams. This had to be done in line with business agreed RTOs and RPOs. SAN Design & Implementation Planning The current SAN infrastructure comprising of Hitachi Data Systems USP VM, Hitachi Data Systems AMS , AMS , Fujitsu DX, IBM DF, NetApp FAS and NetApp FAS units are expanded on per project request, mostly SQL driven. I do the SAN design around the different needs that arise from the numerous projects that are being planned and expanded on, taking in to concideration cost, ease of design and also performance needs per project. I also arrange for the implementation, expansion and upgrades of the entire SAN infrastructure in my environment, aligning with business needs and project timelines. I work hand in hand with the development and DBA team to spec new storage technologies for new and current products. SAN Management & Administration I am in control of the LUN mapping and performance monitoring of the entire SAN infrastructure. Adhoc or planned LUN assignment and Fiber Channel Switch alias and zone administration form part of this duty. I have to monitor the Dynamic Provisioning Pools and make sure the SAN infrastructure is based on best capable performance at all times. I also have to manage iSCSI maps with backend FC and also a Thecus B Pro NAS device for our development department. Capacity Planning, CAPEX Submissions I have to do capacity forecasting using previous growth patterns of both file and SQL data. Based on the growth calculations and current research of the storage markets, quotations are requested from multiple vendors on storage equipment that will fit the needs of the business on a cost, project and also performance basis. These quotations are filtered by myself and if needed a POC might be requested from a vendor. I then submit my findings if so requested and the quotations to management for CAPEX submissions. Storage Technologies Research / Market trends research I do the research into current storage market trends and technologies in order to recommend a storage and data management strategy going forward for the business. Storage purchasing, Vendor liaison I make sure the CAPEX items for the current financial year are driven through the procurement process in line with the timelines given to me by top management. I also drive the implementation process through the multiple vendors who supply me with my storage technologies. SLA management / Renewals I have to make sure the storage equipment warranty renewals are met and renewed in a yearly basis where applicable. I also have to make sure the storage equipment is covered by Service Level Agreements as per business needs. VMWare farm management and administration We recently implemented a VMWare farm with backend data residing on my SAN environment. This VM farm is hosted via Fujitsu servers that are all setup as barebone VM servers. We are using this to PV older hardware onto and also for testing purposes. The setup of templates and use of VMotion in this environment is a task used when managing and administrating this environment by myself. Backup Exec Environment Management & Administration I am in charge of design, management and administration of our Backup Exec . environment that consist of the backups for Altech Netstar nationally. I do all the backup planning and design for all the branches and also make sure all backup processes apply to the corporate governance for our company. Current Projects: Research and business recommendation for a Tiered Storage environment using SAN virtualization software in conjunction with Tiered Storage Management software and Dynamic Provisioning software. Merging of multiple SAN islands to align with Tiered Storage strategy. New Project: Design and Implementation of High Availability site using synchronous replication between Production site and HA site. SAN Technologies Supported Hitachi USP VM Hitachi AMS Hitachi AMS NetApp FAS NetApp FAS NetApp FAS Fujitsu Eternus DX IBM DS NAS Technologies Supported Thecus B Pro Switch Technologies Supported Brocade e Brocade Qlogic SANBox Server Technologies Supported Fujitsu RX Fujitsu RX Fujitsu BX Blade Servers Deduplication / Replication Technologies Supported Data Domain Backup Technologies Supported Backup Exec . Quantum i Robotic Library Fujitsu FibreCAT Library Monitoring Technologies Supported NetMon WhatsUp Gold SCOM Data Management Software Supported NetApp DOT, Snapshot Technology HDS Dynamic Provisioning Software SAN Management & Monitoring packages: Brocade SAN Manager HDS Storage Navigator HDS Storage Modular Reason For Leaving: Career growth in specialised field of Storage. Computer Storage Services, Midrand Senior Storage Engineer Duties: Design of complete High end Storage range to compete in international markets I formed part of a development team tasked to design a low to high end storage product to compete in local and international markets. I was doing the research into the available SCSI / iSCSI / FC technologies in the market to fit the spec of the required designs. Storage Consulting I used to visit customers with storage requests in order to assess and recommend storage technologies based on the customer&;s needs. I also use to align this with products sold by the business and give this information through to the sales department for follow up meetings. I also use to do calls to customer sites where storage consulting was needed in order to do repairs or provision of storage equipment. Storage Design, Planning and implementation National, branches Based on customer requests from all our branches I would assess customer needs and design storage solutions around costing and other environmental factors. I would then on acceptance of quotes and arrival of equipment form part of the planning and implementation team for these solutions. Backup Consulting I was tasked to do backup consulting on Backup Exec products, recommending better backup strategies and fixing up of current strategies. Backup Design, Planning and implementation National, branches Based on customer needs from all branches I would do assessment of current and none existent backup strategies of customers in order to assist in making sure the environment is covered by a solid backup strategy comprising of alignment to customers RTOs and RPOs using current backup software and hardware. I would work hand in hand with the sales team and other technical resources to plan and implement the solutions. Backup and Storage Best Practices according to corporate governance Client Liaison I would setup and meet with prospective customers who have a need for storage or backup solutions. I would also accompany the sales team to these meetings as a technical hand. Research of Storage and Security Market I would do research into the current storage and security markets in order to do tech talks and company training. Tech Talks for Computer Society of South Africa I would do tech talks on subjects like storage and data recovery technologies offered by the company. Management of Tape Drive Storage Department I was in charge of the tape drive repair department overseeing the repair and maintenance of numerous tape drive technologies and library technologies. Business Continuity Consulting and Planning I was tasked to develop Business Continuity planning solutions for customers on demand. Aligning with different corporate governance charters. Reporting to board of directors Stock Ordering / Negotiating with international suppliers Storage Network Planning and Design Design and planning of storage networks for customers based on our current storage product line: Promise Technologies Thecus Technologies Quantum Technologies Cipherwave Technologies Arena RAID Arrays Nexus RAID Arrays ATTO Technologies Areca Technologies Reason For Leaving: Career advancement in Storage field. Dial Dynamics, Johannesburg Information Technology Director Duties: Company Budget Information Technology Formulating of company IT budget on a per month basis, based on data growth requirements, call centre headsets and computer needs. Reporting to Board of Directors / Shareholders Management of Outsourced Support Team Management of Outsourced development team, tasking requests and additional development projects for browser based CRM system running on Ubuntu Linux systems. SAN Management & Administration I was tasked with the management and administration of the following: Nessus SAN SCSI RAID Array Promise Promise NAS Research of Information Technology Market I did research into the current IT market relating to call centre technologies, storage technologies and corporate governance developments in the management of financial and voice data. Client Liaison / Customer Meetings I used to set and attend meetings with my development team by my side with regards to data import and export requirements that our individual clients had in order for our CRM system to comply with their business rules per product we sold in our call centre. Customers: Cell C Cell C Direct Hollard Insurance AIG Management of in house Information Technology Team I was tasked to manage a team of technicians that provided support to the call centre computers in our environment. Ordering of Call Centre and Storage equipment Local Suppliers I was in charge of sourcing call centre headset and computer equipment. Gathering and filtering of quotations on all related equipment. Network Planning and Design I designed, planned and made sure the implementation of the network was done according to agreed timelines. The network was a Ethernet network, spec&;d for Voice over IP as this was the communication medium for the call centre environment. Management and purchasing of software licensing where applicable. Security Maintenance and Logging Management of a CentOS firewall for secure internet transport and secure FTP site. Business Continuity Planning I was tasked to make sure we had redundancy in our local LAN and also mirrored backup locations for our voice files. Campaign Planning Planning, testing and rolling out of new campaigns as per request of our clients from a IT perspective. Data Management Collection and sourcing of new data for live and future campaigns to be dialled from our call centre. Management of this collected data and recycling to other campaigns where applicable. Cisco Router Management Managing of rules and access control lists per client for incoming and outgoing connections. Reason For Leaving: Company Liquidated. Sundial Telemarketing Services, Centurion Information Technology Manager Duties: Company Budget Information Technology I was tasked to forecast on IT related costs and new costs as we moved from our first building to another to comply with our staff and client growth requests. Reporting to Board of Directors I reported on current and historical IT related matters. Data quality and software / development related matters. Maintenance and Support of Windows AD Structure Management of Outsourced Development Team I was in charge of the development requests / projects given through to the development team. This was mostly SQL based development for our backend data and Microsoft Office Access development for our frontend CRM system. Research of Information Technology Market I was tasked to research the current call centre market and trends for call centre CRM systems available and best practices in line with the corporate governance laws. Client Liaison / Customer Meetings I used to attend meetings with our customers directly to discuss import and export development on our systems to comply with the customers systems. I also used to attend meetings where new business was scoped as the IT arm. Customers: Alexander Forbes Hollard Insurance Metropolitan Life FNB Cell C Management of in house Information Technology Support Team I managed a team of support technicians that were responsible for the upkeep of the call centre computers we hosted in our call centre environment. SAN Management & Administration Management of data capacity for Promise FC SAN and Arena RAID Array. Ordering of Call center equipment Local Suppliers Network Planning and Design Design and planning of LAN. Overseeing of implementation of LAN. Management and purchasing of software licensing Requesting of quotations from multiple vendors for software pricing and licensing options. Presenting / motivating purchases and pricing to board of directors. Security Maintenance and Logging Management of Kerio Windows based firewall for incoming and outgoing internet, FTP and aother access. Data Management Making sure the call centre always had dependable and best quality data for calling purposes. Filtering and recycling of this data per campaign and lead supplier. Business Continuity Planning I was tasked to make sure we had reducancy in our LAN and also data storage environment using backup software like Backup Exec and other RAID and mirroring technologies. O&;Keeffe & Swartz Consulting, Randburg Senior Network Administrator Duties: Backup Management and Administration I was tasked to setup and support a backup strategy in line with the business needs and corporate governance laws pertaining to financial and voice data using Backup Exec and other backup technologies available. Maintenance and Support of Local Servers Monitoring and maintenance of local servers from hardware to software to application levels. Maintenance and Support of UK Office Servers I was tasked to run the UK office IT department for weeks as the then IT manager packed up and left for Greece. I reinstalled and managed all the servers and voice data for the weeks over Xmas time. Voice Data Capacity Planning Forecasting of available and future needs for storage for voice files as per corporate governance which dictates years online and available per request. Maintenance and Support of COM and Planet Managed switches We were in charge to support the switches in our IT environment, both in the call centre and in our data centre. These switches were Ethernet switches, managed. General call centre Support We were tasked to provide afterhours call centre support where needed and when technicians were not available to task the calls. Network Planning and Design Design of the local network and wireless network as per business needs. Purchasing and implementation of switches and overseeing of physical cable installs. Redhat Linux Firewall Support Maintenance of firewall rules, IPTables and reviewing of security logs as per request from management. NAS Management & Administration File sharing NAS access configuration and capacity monitoring for all departments: Opensource software NAS DAS Management & Administration SCSI direct attached storage support and maintenance through Promise RAID management software and Windows environment. Reason For Leaving: Offered Career Advancement. RAS Administration Services, Sandton Assistant Information Technology Manager Duties: Maintenance and Support of Users General desktop support to users of which where Directors. Maintenance of dBase for DOS claims management system I was tasked to maintain and administrate old dBase for DOS database system in which our claims administration system was written. Redevelopment planning from dBase for DOS to Visual dBase I ran the planning process to get the old system redeveloped into Visual dBase, providing timelines and also available resources for the project. Maintenance of Windows AD server General maintenance of Windows AD environment. Creation of users, password maintenance etc. DAS Maintenance & Administration SCSI direct attached di

Cancel
Not Enough Credits
Sorry, but you don't have enough credits to download this resume.

Purchase more credits
Not Available
Sorry but this resume is not available for download. Please choose another!

Close
Confirm Download

Would you like to download  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again
Confirm View Complete Resume

Would you like to view  for 1 credit?

You have  credits left.

Yes No 

Don't ask me again