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<pre>Array ( [var] => cut_url ) </pre> Resume for Faisal M. for IT / Technical Support / Computer & IT Services in Ahmadi, Kuwait. Search More Resumes for IT / Technical Support on Resumark.com #JM1YC4DCK
 

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Resume for Faisal M. for IT / Technical Support / Computer & IT Services in Ahmadi, Kuwait




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Kuwait City: Ahmadi
State: Al Ahmadi ZIP: 0000



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FAISAL YAKUB Contact: + Kuwait EMail: Seeking middle level supervisory assignments in System Administration/Application & Production Support with a growth oriented organization. Willing to relocate in any of the GCC countries. Ready for personal interview Professional Synopsis * A dynamic professional with a rich exposure of years in projects encompassing onsite & offsite planning, feasibility studies, detailed development, deployments for complex information & troubleshooting problems for complex information systems management using latest technology. * Adept in installation, configuration, maintenance & troubleshooting of different operating systems, hardware desktops, motherboard, laptops, printers, scanners & other peripherals, networking components, services and peripherals in multiplatform environments ensuring maximum uptime. * Skilled in recommending systems / procedures for change management in IT system / platform engineering support operations entailing mapping business processes and studying workflow to design technological solutions, ensuring business functionality adherence & enhancing competitive advantage. * A keen planner with skills in mapping requirements of clients as well as different stakeholders, service providers, vendors, business units & peer organizations; developing, testing, transitioning, and customizing process & offering comprehensive & innovative IT solutions in line with guidelines specified by corporate IT strategies. * My knowledge of network and systems, together with my ability to work independently and efficiently make me a perfect choice for an administrative or technical support positions. My technology skills are well developed and I possess excellent analysis and troubleshooting skills. * Deftness in network server virtualization as well as managing large data centers over a large user base with comprehensive knowledge of maintaining data center infrastructure, installation / storage / backup / recovery center operations so that new or changed systems work as specified and integrate well with other systems. * An enterprising leader with uncompromising commitment to performance excellence and an ardent bias for action in motivating teams to develop & maintain deliverables as per SLA & TAT. Other Key Skills Strategic Planning Project Delivery Management Helpdesk Request Management Budgeting & Cost Control Risk Mitigation & Control Negotiations & Contracts Resource Optimization Incident Management Inspections & Compliances Product / Process Enhancements Quality Assurance Data Management Organizational Experience Muthanna Investment Company MIC, Kuwait City Since Dec&; Senior IT Administrator Highlights * Prepared new PC&;s for users, newly joined along with the necessary software and applications used in the company. * Provided first line support on all applications used by company including MS Office Suite, iMAL, Marsoft, KARS, GBS, Trade closet. * Configured Users Mailboxes. New Cisco IP Phones for the user. Laptops for WiFi networks * Worked on the Active Directory addition or deletion of users or unlocking the user accounts. * Answered the user&;s queries on phone as well as attended them for resolutions * Managing of the CMDB for the company&;s IT assets. * Handling of the company&;s IT service desk. Metal and Recycling Company MRC, Amghara Jul&; to Nov&; Senior IT Administrator Highlights * Maintained and troubleshoot the LAN Networks, PCs and Laptops. * Handled the company&;s mail. * Managed the ERP systems for integrating operations and responsiveness across the branches. * Updated the company SharePoint according to the department&;s requirements. * Successful in implementing the company&;s eForms process alongwith Agility eForms Team. * Defined the system backup and operations strategy. Muthanna Investment Company MIC, Kuwait City May&; to May&; IT Technical Assistant / Systems Engineer Highlights * Prepared new PC&;s for users, newly joined along with the necessary software and applications used in the company. * Provided first line support on all applications used by company including MS Office Suite, iMAL, Marsoft, KARS. * Configured Users Mailboxes. New Cisco IP Phones for the user. Laptops for WiFi networks * Handled and monitored: * The time attendance for all the users in the company. * Configuration of database; tagged and maintained all the IT related assets of the company. * Administered security of computer system software and network software for all user ID&;s and user profiles, developed the security policies and procedures. * Answered the user&;s queries on phone as well as attended them for resolutions. * Worked on The Active Directory addition or deletion of users or unlocking the user accounts. Cisco Call Manager Configuration of new IP phones for new users in the company, modified the user&;s information in the call manager, forwarding the call for the users in their absence. * Entered originator details, point of contact and description of incident. * Applied identified solutions, updated task status as well as the configuration management list. * Updated FAQ database for the new incident if needed. * Received new employee account and emailing box request form from HR Department. * Entered new user information. * Created New account with user ID and password. Email account and notified HR Department/user. * Collected signed user forms. * Controlled user account information with termination request form. * Terminated account in the system and communicated with IT Manager/HR Department in case the account information did not match. Agility Logistics, former PWC Logistics, Mina Abdullah Jul&; to Apr&; IT Support Engineer Highlights * Actively involved in: * Maintenance and troubleshooting of LAN Networks and PCs. * Configuration of Laptops for WiFi Networks, Users mailboxes as well as firewall clients. * Implemented security and permissions on user access files and network shared devices. * Provide support for users over telephone, through EMail, Office Communicator as well as facetoface with the users. Technical Knowledge Purview * Operating Systems : Windows , Windows XP, Windows , Windows Vista, Windows , Office , Suites. * Networking Operating Systems : Windows NT ., Windows Advance, Server / Professional, Windows XP. * Networking Protocols : TCP/IP. Professional Enhancements Technical Trainings & Technical Certifications * Microsoft Certified Professional for Windows MCP. * Microsoft Certified Systems Engineer for Windows MCSE. * Course for: * Cisco Certified Network Associate CCNA. * Microsoft Exchange Server Installing and Managing of the Exchange Server. * Trained in Networking software&;s like Windows NT & . * Completed Basics in Hardware from a reputed institute in India. * Microsoft Certified MCSE Training in Windows . Academics * Masters in Project Management from the International University of Missouri, USA, . * Bachelor of Science from University of Pune with Higher Second Class, . Personal Details * Nationality : Indian. * Religion : Islam. * Date of Birth : th August, . * Passport : Z. * Marital Status : Married. * Driving License : Valid Kuwaiti Driving License. * Nationality : Indian. * Dependents : * Visa : * Languages : English, Arabic, Hindi, Urdu * Present Address : C/O Yakub Idris, Kuwait Oil Company, Purchasing Team I, P/O/Box No., Ahmadi, , Kuwait. * Permanent Address : Mumbai, Maharashtra, India

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