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<pre>Array ( [var] => cut_url ) </pre> Resume for Chuck M. for IT / Technical Support / Computer & IT Services in Ottawa, Canada. Search More Resumes for IT / Technical Support on Resumark.com #KAZT7UW8X
 

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Resume for Chuck M. for IT / Technical Support / Computer & IT Services in Ottawa, Canada




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Canada City: Ottawa
State: Ontario ZIP: K2B 8e1



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| |CHUCK M. | |
| | Ambleside Dr, Ottawa | |
| |KB E | |
| | | |
| | | |
|OBJECTIVE: |To leverage the strength of my education and experience to uncover |
| |exciting opportunities in the information technology sector. |
|EDUCATION: |year Advanced Diploma in Computer Engineering Technology, Algonquin |
| |College, Ottawa, Ontario. |
|Summary of Skills: |Programming: |
| |Ability to program in C/C++ Object oriented data structures and |
| |algorithms, C, ASP.net, SQL, clientserver network programming, Bash |
| |scripting and DirectX. |
| | |
| |Software Design/Analysis, Testing and Project Management: |
| |Sound experience in UML modeling using various diagrams: Use Case diagram,|
| |Time sequence Diagram, Class Diagram, and Entity Relationship Diagram etc.|
| | |
| |Software Requirements Analysis |
| |Solid understanding of Software Engineering Methodologies Waterfall, |
| |Spiral, Agile, RAD, etc. |
| |Testing: Skilled in writing test plans for various phases of testing |
| |including unit testing, integration testing and system testing. |
| |Extensive knowledge of project management techniques: project scheduling |
| |Work Breakdown Schedules, PERT, CPM and analysis of project risk. |
| | |
| |Web and Virtualization Technologies: . |
| |Microsoft IIS Server |
| |Microsoft SQL Server |
| |VMware workstation ACE edition and ESX server |
| | |
| |Operating systems: Windows server, Windows XP, Windows Vista, DOS, |
| |Linux, Mac OS, QNX. |
| | |
| |Hardware: Adept in computer hardware troubleshooting. Obtained A+ in a |
| |hardware troubleshooting course at Algonquin College. |
| | |
| |Software: Office: MS Project, MS Visio, Word, Excel, PowerPoint, Lotus |
| |Notes, And Corel Suite. Other: Remedy and MAGIC call tracking, Visual |
| |studio. |
| | |
| |Networking and Protocols: TCP/IP, Subnetting, DNS,SNMP UDP/IP, |
| |POP/SMTP,ARP, ICMP, LAN, WAN, MAN, HTTP, FTP, DUN, Frame Relay, ISDN, |
| |Routers, Hubs, switches, Gateways, Novell Netware, Firewalls, CAT, RJ, |
| |BNC, Ethernet, UL, EIA/TIA. |
| | |
|HOBBIES: |Trading equities and commodities, weightlifting, cycling, travelling. |
| | |
|LANGUAGES: |Fluent communication in French, English and Arabic speak, read, write. |
| |Intermediate fluency in Spanish speak,read,write. |
|CERTIFICATES AND |Secret security clearance, file expires: Oct , |
|LICENSES: | |
|QUALITIES : |Excellent interpersonal skills, ability to use good judgment to assess and|
| |resolve a difficult situation, initiative, adaptable and reliable. |
|WORK EXPERIENCE: | |
| | |
|July – |Government of Canada, Statistics Canada, Ottawa Ontario |
|Present |LAN Administrator |
| | |
| |Tested and implemented modifications and enhancements to |
| |network software to support and/or improve network services |
| |and access. |
| |Maintained and supported the operation of a network of |
| |microcomputers and network servers, monitors local network |
| |performance and applied security policies and procedures to |
| |ensure that all network components are legally utilized. |
| |Diagnosed configuration problems, gave employees access to |
| |network services and provided them with technical guidance, |
| |expertise and assistance. |
| |Installed and configured peripheral hardware, operating |
| |systems and applications, administers user accounts, access |
| |privileges, account numbers and passwords including the |
| |management of STC’s Network Use Policy and maintaining access |
| |control to various informatics services. |
| |Functioned as the problem "owner" for the majority of |
| |daytoday service related problems by monitoring and |
| |exchanging information with service areas during the case |
| |resolution process, assisting in maintaining userfriendly |
| |journals that keep clients updated on case progress and |
| |status, and followingup with clients to ensure problems are |
| |resolved to their satisfaction. |
| |Identified, diagnosed and resolved technical problems on |
| |Personal Computers PCs, Network Computers NCs and |
| |connectivity problems including security and virus issues |
| |using scripted question/answer dialogues, diagnostic |
| |procedures and tools and knowledge acquired through experience|
| |and training. |
|November – |Canadian Air Transport Security Authority CATSA, Ottawa, |
|June |Ontario |
|temporary |IT Service Desk Officer |
|assignment | |
| |Work in a faced paced, high intensity environment while |
| |managing technicians’ work queue and routing trouble tickets |
| |to each individual technician. |
| |Provide bilingual desk side support in Mac OSX Windows , |
| |and XP Pro in a + LAN/WAN user base environment for Mac and|
| |PC platforms. |
| |Perform computer hardware upgrades on desktops and laptops. |
| |Assist users from remote locations with technology problems in|
| |offices and airports locations. |
| |Install and configure software from the Definitive Media |
| |Library. |
| |Log Service requests in IT service management tool. |
| |Prepare monthly reports and statistics for upper management |
| |regarding service requests tracked by the service desk. |
| |Design and document new business procedures for the service |
| |desk. |
| |Perform active directory account creation and administrative |
| |duties. |
| |Troubleshoot security related servers. |
| |Troubleshoot CCTV security systems across major Canadian |
| |airports. |
| |Write enduser guidance documentation. |
| | |
|September |Elections Canada, Ottawa, Ontario |
|–October |Systems Administrator/Tier and support |
|temporary |Set up, test configure and troubleshoot routers fortinet, |
|assignment |switches, Lexmark printers and IBM X servers in |
| |elections offices spread across Canada. |
| |Ensure optimal operation of servers through various

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