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<pre>Array ( [var] => cut_url ) </pre> Resume for Edwina D. for IT / Technical Support / Computer & IT Services in Huber Heights, Ohio. Search More Resumes for IT / Technical Support on Resumark.com #KM85ZA34G
 

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Resume for Edwina D. for IT / Technical Support / Computer & IT Services in Huber Heights, Ohio




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Huber Heights
State: Ohio ZIP: 45424



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EDWINA SUSIE D. Powell Rd. Mobile Phone: Huber Heights, Ohio To Whom It May Concern: As an IT Professional with more than / years of experience working in a high pressured and fast paced environment. I am confident I have the skills, background and experience it takes to make a positive contribution to your team. In a x production environment with my previous employer it was critical to resolve all customers issues with applications, windows issues, connection errors regarding the web, unable to make or receive phone calls, text messaging, calltones, ringers, voicemail issues and connection cards. At the time of leaving my previous employer we had a % issue resolve. I started in the position at Teleperformance Sprint as a Level Technical Support Specialist and was promoted to an Advanced Technical Support Specialist. Sprint does not normally outsource their Advanced Technical Support positions with any third party vendors but once they learned of the types of calls and issues that we were resolving they decided to allow us to work with their advanced level customers. Worked with many other help desk specialist in other operating systems such as Research In Motion RIM, Palm Operating System, and other in store associates to resolve issues. Please take a few minutes and review my resume. As you will see I am trained in many areas such as trouble voice, data, customer service, various applications and different type of cellular phones. I also enjoy learning new and different types of information. If you need my advanced level of experience in troubleshooting applications or provisioning errors to respond to calls from people of all levels of computer literacy. I believe I can make a positive and enduring contribution. Sincerely, Edwina Susie D. Resume enclosed EDWINA SUSIE D. Powell Rd Mobile Phone: Huber Heights, Ohio Overview Skilled Advanced Technical Support specialist with many years experience providing pc and client/server technical support. Experienced in diagnosing and resolving difficult problems in hardware, applications, PDA&;s, cellular phones, servers and operating systems. Keen ability to address technical issues and resolve customer&;s issues in a timely manner. Technical Capabilities Operating Systems □Windows □Windows Vista □Windows XP □Research In Motion RIMBlackberry □Windows // □Palm □Pocket PC □Comcast Voicemail □Windows Mobile for Smartphone Applications □Hotsync □Activesync □Microsoft Outlook □Lotus Notes Mail □Phones As Modem □Log Me In Rescue □Microsoft Word □Microsoft Excel □Microsoft Access □Microsoft Powerpoint □Windows Mobile Device Center □Connection Manager Connection Cards □Palm Desktop □Blackberry Desktop Manager Hardware □Bluetooth Devices □Broadband Cards □Blackberry Devices □Pocket PC&;s □Modems □Routers □Imap Servers □Pop Servers □Exchange Servers □Palm Devices □Cellular Phones □Printers □Hard Drives □Monitors □Keyboards Professional Experience Advanced Technical Support // Teleperformance Sprint, E. DaytonYellow Springs Rd. Fairborn, Ohio *Assisted customers with issues of unable to make or receive phone calls, voicemail, caller id, call forwarding, call waiting, message waiting indicators and programming of cellular phones. *Provided training to customers on how to install Activesync, Hotsync, Exchange Activesync, Connection Manager, Phone As Modem, Blackberry Desktop Manager, Palm Desktop Manager, Windows Mobile Device Center. *Resolved provisioning issues with network and connections errors concerning the web, email, connection cards, music, pictures, text messaging, calltones, ringers, firewalls, and windows errors using technical support tools. *Register customers with Research In Motion Rim network and resolve issues between RIM and Sprint network. *Setup thirdparty emails utilizing Pop, Imap, Smtp and Exchange Servers and resolve issues between thirdparty networks and Sprint network. *Utilize Log Me In Rescue software to take partial or complete control of a customer&;s computer to resolve issues . EDWINA SUSIE D. Page Clerical, Data Entry // CBS Personnel Service, Old Troy Pike Huber Heights, Ohio *Provided Accounts Payable, Accounts Receivable, Filing, Data Entry for various companies. Senior Freight Bill Auditor // Mead, Courthouse Plaza Dayton, Ohio *Processed inbound, outbound and direct freight bills for Zellerbach Paper, Rumford Paper, and Nexus throughout the United States. *Deposited overpayment checks from freight carriers. *Updated EDI Electronic Data Input sheets from freight carriers. *Prepared monthly auditing reports that were given to Senior Management. Clerical, Data Entry // Olsten Temporary Service, Talbott Tower Dayton, Ohio *Processed inbound, outbound and direct freight bills for Mead. Clerical, Data Entry // Manpower Temporary Service, Little York Rd. Vandalia, Ohio EDS Electronic Data Systems *Assisted customer with unable to make or receive phone calls. Accountant // Certified Plumbing, Stonehurst Dr. Huber Heights, Ohio *Provided Accounts Payable, Accounts Receivable and customer service. *Made bank deposits. *Prepared payroll for employees. Clerical, Data Entry // Olsten Temporary Services, Talbott Tower Dayton, Ohio Montgomery County Children Services *Processed food and clothing vouchers. *Assisted the Accounting Coordinator with monthly reports. Deputy Clerk // U. S. District Court, W. Second St. Dayton, Ohio *Filed pleasing, motions and orders. *Pulled files for Judge to review. Acknowledgements: Sprint Award of Excellence Manpower Award of Excellence Education: Associate Degree Computer Science Southwestern College of Business

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