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<pre>Array ( [var] => cut_url ) </pre> Resume for Enrique P. for IT / Technical Support / Computer & IT Services in Yomitan, Japan. Search More Resumes for IT / Technical Support on Resumark.com #LP6EJESX6
 

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Resume for Enrique P. for IT / Technical Support / Computer & IT Services in Yomitan, Japan




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Japan City: Yomitan
State: Okinawa ZIP: 904-0301



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Enrique P. Jr.
Zikimi Yomitanson
Okinawa Japan
Contact Phone:
Email Address:
EDUCATION:
Gordon University; Computer Information Systems
Bachelor of Science October
PROFESSIONAL LICENSES AND CERTIFICATES:
Security+ Certification,
Network+ Certification,
A+ Certification,
DELL Dimension Desktops Certification,
DELL OptiPlex Desktops Certification,
DELL Workstations Certification,
DELL Notebooks Certification,
DELL Servers and Storage Certification,
DELL Laser Printers Certification,
SECURITY CLEARANCE
Government Security Clearance Secret Active
Employment History:
/ to present
Information Management Chief Marine Corps Reserve
hours per week
Supervisor: MSgt Brown DSN
Duties and Accomplishments:
• Created a unique webbased information reachback capability for use in Secret
level with FTP severs.
• Provided expert advice and guidance during the III MEF Staff’s transition to a
SharePoint based system as a method of information sharing ensuring the
sections’ transitions were smooth.
• Developed a comprehensive Pandemic Influenza website for MCB aimed at
educating service members, family member and base support personnel stationed
on Okinawa.
Enrique P. Jr. Phone:
/ to /
Help Desk Technician World Information Technology Solutions
hours per week
Supervisor: Lillian Ford DSN
Duties and Accomplishments:
• Provided callin telephone service and facetoface support to over ,
customers for local computers, peripherals and local area networks in multiple
locations.
• As a Network Administrator, provided customer service for all network users and
groups creating, modifying and deleting NT accounts, etc.
• Updated central tracking system on all computer related problems averaging
about calls per week using the Remedy ticket database.
• Created, deleted, and modified Microsoft Exchange Administrator recipients.
• Analyzed and assessed trouble calls to determine if problems could be solved on
the spot, or if trouble tickets needed to be elevated to next tiered support level to
be resolved.
• Ensured all paperwork turned in to NMCI pertaining to accounts SIPR, NIPR
shared drive access, OMB/SMB creations was properly filled out and approved
by the appropriate authority.
• Provided quality customer service to all customers at all times.
/ to /
Laboratory Monitor PROSOFT
hours per week
Supervisor: Arron Anderson; DSN
Duties and Accomplishments:
• Provided customer service to all Marines and Sailors of military bases in
Okinawa with free internet and access to Marine Corps Institute MCI.
• Maintained lab computers and kept all computers updated with new information
sent from Marine Net servers.
Enrique P. Jr. Phone:
/ to /
Administrator United States Marine Corps
hours per week
Supervisor: Raul E. Barsallo; DSN
Duties and Accomplishments:
• Managed IT operations focusing on the strategic development and maintenance of
systems architecture and LAN/WAN infrastructure for onsite and remote offices.
• Provided oversight and accountability for data security, backups, archiving,
disaster recovery and all data center operations administration and user support.
• Significantly enhanced company operational performance by
spearheading a major backend application upgrade project.
• Responsible for consulting with management in business and development of
deliverable needs, identifying technologydriven solutions, and deploying server
hardware/software.
• Teamed with supervisory staff in evaluating work status,
addressing and resolving problems, and ensuring compliance with
quality and quantity standards.
• Combined dynamic communication skills with technology
expertise in consulting with software/ hardware vendors and
related product/service providers to optimize computer
processing performance.
• Evaluated technology applications and compatibility, and negotiated/facilitated
procurement activities.
• Supervised various human resource activities including team building and
direction, assignment allocation, and the development of policies and procedures.
TECHNICAL EXPERTISE
• Operating Systems: Windows /, Windows NT ./Server, Windows
Pro/Server, Win XP Pro
• Networks: TCP/IP
• Email: Microsoft Exchange Server
• Software: Lotus Smart Suite, AmiPro, Approach, , Performance Evaluation
System PES, Eagles, Form Flow, Directory Message System DMS, Message
Traffic File MTF, , MSDOS, Microsoft Word, Excel, Access, PowerPoint,
Front Page Editor, Outlook, User Manager, Microsoft Exchange Administrator,
Remedy

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