MARIE GRACE C. D.
Email Address : /
. More than years of experience in Mainframe primarily working into design, develop and maintain Batch Schedules to meet
the critical need of high online availability and on time delivery of service to the business.
. Experience in all Production activities primarily on Scheduling and daily data processing activities.
. Experience in providing Support and organizes BAU changes activities with Regional Developers and Users.
. Experience in Monitoring BAU changes and coordinates with Technical support and Developers to isolate and resolve problems.
. Experience in participating and undertaking tasks in the UAT/PAT environment, monitoring and escalate any hit on the Batch
threshold and prepare Batch scheduling report such as utilization trend of Batch and Online, Audit sampling and cutover reports.
. ++ years of experience on Client Server support on Managing Windows / Windows servers for both local and
. Provides Infrastructure supports for both local and regional.
. Provides operations support on CRM Application
. Manages Security Patch application on local and regional servers
. Provide service support with ITIL processes Incident, Problem. Change, Configuration and Release Management
. Exposure to multinational work style, global user base and multitier support coverage
. Proven with multitasking, multisystems and multienvironment skills.
. Proactive appreciation of challenges, wide understanding of scope and vision for the future.
. High level of stress tolerance.
Exposure to Technical, System, Infrastructure and Application MultiLevel Support:
Operating Systems, Softwares and Infrastructures:
On Host Mainframe: MVS z series model A and OS/, MVS/ESA, IBM PC/Compatible and Peripherals, IBM
Mainframe, TWS – OPC, CA, Sysview, Changeman, SOFT Monitoring Tools, PCX, CAACF RACF, AF Operator,
COBOL , MVS JCL, MVS UTILITIES, VSAM, TSO ISPF, COMPAREX, Endeavor, and GN Systematics
On ClientServer: Microsoft NT, Microsoft Windows , and XP, WSUS, TREND
Database Tool: SQL Plus
Diagnostic, Maintenance, Archival/Backup and Monitoring Tools: Tivoli, Veritas ., Net Veritas
MIS / IS Thomson Reuters – Regional Infrastructure
Fujitsu Iteam – Thomson Reuters account – Regional Infrastructure
Asia Pacific Data Center Operations – Batch Scheduling and Control