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<pre>Array ( [var] => cut_url ) </pre> Resume for Marie Grace D. for IT / Technical Support / Computer & IT Services in Singapore, Singapore. Search More Resumes for IT / Technical Support on Resumark.com #LZ4HWOCN8
 

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Resume for Marie Grace D. for IT / Technical Support / Computer & IT Services in Singapore, Singapore




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Singapore City: Singapore
State: Singapore ZIP: 510473



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MARIE GRACE C. D.
Flora Road
Estella Gardens
Singapore
Handphone :
Email Address : /
SUMMARY
. More than years of experience in Mainframe primarily working into design, develop and maintain Batch Schedules to meet
the critical need of high online availability and on time delivery of service to the business.
. Experience in all Production activities primarily on Scheduling and daily data processing activities.
. Experience in providing Support and organizes BAU changes activities with Regional Developers and Users.
. Experience in Monitoring BAU changes and coordinates with Technical support and Developers to isolate and resolve problems.
. Experience in participating and undertaking tasks in the UAT/PAT environment, monitoring and escalate any hit on the Batch
threshold and prepare Batch scheduling report such as utilization trend of Batch and Online, Audit sampling and cutover reports.
. ++ years of experience on Client Server support on Managing Windows / Windows servers for both local and
regional.
. Provides Infrastructure supports for both local and regional.
. Provides operations support on CRM Application
. Manages Security Patch application on local and regional servers
. Provide service support with ITIL processes Incident, Problem. Change, Configuration and Release Management
. Exposure to multinational work style, global user base and multitier support coverage
. Proven with multitasking, multisystems and multienvironment skills.
. Proactive appreciation of challenges, wide understanding of scope and vision for the future.
. High level of stress tolerance.
TECHNICAL SUMMARY
Exposure to Technical, System, Infrastructure and Application MultiLevel Support:
Operating Systems, Softwares and Infrastructures:
On Host Mainframe: MVS z series model A and OS/, MVS/ESA, IBM PC/Compatible and Peripherals, IBM
Mainframe, TWS – OPC, CA, Sysview, Changeman, SOFT Monitoring Tools, PCX, CAACF RACF, AF Operator,
COBOL , MVS JCL, MVS UTILITIES, VSAM, TSO ISPF, COMPAREX, Endeavor, and GN Systematics
On ClientServer: Microsoft NT, Microsoft Windows , and XP, WSUS, TREND
Database Tool: SQL Plus
Diagnostic, Maintenance, Archival/Backup and Monitoring Tools: Tivoli, Veritas ., Net Veritas
Department
MIS / IS Thomson Reuters – Regional Infrastructure
Fujitsu Iteam – Thomson Reuters account – Regional Infrastructure
Asia Pacific Data Center Operations – Batch Scheduling and Control
Data Processing Operations – Technical Control
Data Processing Operations – Information Security RACF
WORK EXPERIENCE
Mar – Present
Kris Infotech Pte Ltd May – Present
*Transferred to Kris Infotech Pte Ltd due to Fujitsu and Thomson Reuters have mutually agreed to terminate their outsourcing
agreement
Fujitsu Asia Private Limited Mar – May ,
ThomsonReuters Account
Science Park, Singapore
Implementation and Support Engineer
Department: MIS / IS Regional Infrastructure
• Monitor and supports the end to end process on Mainframe Batch runs. Responds to Abnormal conditions and failure events as
required.
• Performs nd level Support for Mainframe and CRM Applications for various regions thru Follow the Sun FTS for America, EMEA
and Asia.
• Monitor and supports the end to end process on Mainframe batch runs. Check the completion of the batch and its interfaces.
• Coordinates with the Development teams through the product lifecycle and make sure Production Systems are not at risk due to
coding errors by the support teams.
• Supporting Thomson Reuters system including Regional Infrastructure
• Team’s Configuration Champion. Maintains the team’s Assets from Commissioning to Decommissioning stage.
• Team’s Change Management Champion. Ensure the Change process is in place.
• Works with rd party on Root Cause Analysis RCA that arises from incidents.
• Provides Service Support with ITIL processes Incident, Problem, Change, Configuration and Release Management
• Performs and actively participate in ITIL discussion for improvement of service support and service management
• Provide Tier to Tier Technical support for Iteam Mainframe, CRM, Asia Local System
• Provide Tier to Tier Technical Support for new coming projects.
• Production / UAT / DR system management.
• Handles incident and problem tickets to ensure it doesn’t breach any SLA.
• Review Service Support Process and adhere the standard processes.
• Monitor the existing Systems and batch jobs using Sysview for Asia, America and Europe
• Work on SOX Compliance
• Resolve system related problems with America and Europe Operations counter parts and also with the vendor
• Monitor Backup status and Error logs on Wintel Veritas Backup
• Responsible for system security
• Provides Infrastructure support on Regional Teams with issues on WSUS, Veritas Backup, Trend and Tivoli
• Apply Security Patches on Wintel for Local and Regional servers via WSUS
• Generate management and service reports
• Follow the correct troubleshooting procedures to ensure proper and timely resolution.
• Review, Suggest and Initiate ways to Improve Services.
PROJECT DETAILS
Billing to Cash Collection BCC Program
Wave , Wave , Wave , Wave and Wave OnGoing
This project is to implement a new SAP billing system for customer’s accounts for US, Canada, EMEA and APAC countries. This is to
migrate customers’ account from Wildcat, Coresuite and PeopleSoft to SAP. These are legacy billing systems which have been
around since s and are long overdue for retirement. Part of BCC project deals with decommissioning of Billing in Mainframes
and another part deals with enabling billing in SAP, participation in the project is on the Mainframe side which involves scheduling set
up, batch monitoring processing, support and recovery
SPM Service Permissioning Management Decoupling Project OnGoing
This project is to replatform SPM Application from Geneva Mainframe to Monmouth Mainframe
May – Mar
Citibank, Singapore
Asia Pacific Processing Center, Data Center Operations
Production Cutover Specialists / Production Control Officer
Department: Batch Scheduling and Control Unit
. Manage all Production activities primarily on Scheduling and daily data processing activities.
. Support and organize BAU changes activities with Regional Developers and Users.
. Monitor BAU changes and coordinate with Technical support and Developers to isolate and resolve problems.
. Responsible for the preparation and maintenance of BAU changes to ensure smooth processing of data operations during
implementation.
. Conduct PRE and POST review for BAU changes to ensure potential oversight problems detected.
. Handles, analyzes, processes and setup Batch schedules for All Citibank Applications in Asia Pacific, CEEMEA and Latin
America regions.
. Handles Cutover / implementation of Projects related to Batch schedules and control for Citibank Applications.
. Provides support to Applications group during and after Project implementation. Duties involved analysis and problem resolution
during batch to meet online availability.
. Handles Batch processing and recovery.
. Handles the monitoring of Batch processing and ensure successful completion of Batch processing.
. Handles escalation process for any failing job. Immediate response to Application abends and work with Support teams to apply
emergency fixes to minimize any delay to Cutover
. Perform daily service metrics update and ensure deadlines are met as defined in the schedule.
. Participate in problem determination for all systems and services supported by Processing Center.
. Participate and undertake tasks in the UAT / PAT environment.
. Monitor and escalate any hit on the Batch threshold.
. Prepare Batch scheduling report such as utilization trend of Batch and Online, Audit sampling and cutover reports.
. Provides support for process control system.
. Interfaces with Applications support team on planning and implementation of projects.
. Logs all systems events and problems.
PROJECT DETAILS
CACS . Upgrade for Columbia
This project is to implement ACACS software including the Melita dialer changes for Colombia. ACACS software is a browser based
collection system that enables both collector activities and dialer screens integrated into ACACS. ACACS replaces CACS . host
green screens that users currently used. This change also enables agency collection activities thru the Recovery module.
Participation in the project involves scheduling setup, Batch monitoring, processing, support and recovery during and after the
Cutover.
AFEWS Implementation
This project is AFEWS Rollout CARDS to LATAM countries. LATAM AFEWS is the stateoftheart tool replaces the existing FEWS
system for LATAM to do monitoring for both cards and Banking products. Participation in the project involves scheduling setup,
Batch monitoring, processing, support and recovery during and after the Cutover.
Australia ACWS / OSCAR Decoupling Proj

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