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<pre>Array ( [var] => cut_url ) </pre> Resume for Dan D. for IT / Technical Support / Computer & IT Services in Raytown, Missouri. Search More Resumes for IT / Technical Support on #NHDHB6OYK

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Resume for Dan D. for IT / Technical Support / Computer & IT Services in Raytown, Missouri

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Raytown
State: Missouri ZIP: 64133

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Dan D.
Lane Ave. Phone:
Raytown, MO Cellphone:
Qualifications Summary
Information Technology Support professional experienced working in fastpaced environments demanding strong
organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior service.
Confident and poised in interactions with individuals at all levels. Detailoriented and resourceful in completing
projects, able to multitask effectively. Numerous industry certifications earned. Capabilities include:
Helpdesk Desktop Support Technical Supervision
Computer Networking LAN Administration Computer Operations Internet
Support Technical Training Deployments
Experience Highlights
Technical Support
• Provided technical support services by phone and email for Datastream Systems
procurement website.
• Performed Deskside PC and network support services for Compucom Systems and
• LAN and System Administration for TEK Systems, Printer Essentials and ABN AMRO.
• Supported faculty, staff and students with lab computer equipment and software at Mid
Michigan and Macomb Community Colleges. Award for Excellence from Macomb
Community College
• Built Standard Federal Bank’s first Remote Access Server and installed and maintained
Expert Advisor trouble ticketing helpdesk system.
• Assisted Records Managers at Macomb and Standard Federal with optical storage
• Installed pharmacy hardware and software upgrades for Walmart stores in SC and GA.
• Supported Avaya, Cisco and Intertel phone systems.
Technical Training
• Taught two intro level computer classes at Mid Michigan Community College
• Demonstrated CBT tools and ran application seminars for Instructors at Macomb
Community College. Assembled Macomb Community College Instructional Technology
• Subject Matter Expert for CompTIA’s eBiz+ exam Datastream credited with support
• Wrote Lab Users Manuals for Mid Michigan and Macomb Community Colleges
• Volunteered to provide Lab procedures for Sterling Recreation Center Computer Lab in
Greenville, SC Honored with my name on the dedication plaque
• Installed CBT equipment and software in The Pantry stores in SC
• Member CompTIA IT Professional Membership Advisory Committee
• Member ECPI Technical College Advisory Board Greenville, SC
Management and Supervision
• Supervised lab aides per semester at Macomb Community College. Recruited,
trained and scheduled the aides for labs on campuses. Scheduled open and classroom
labs for instructors. Inventoried and ordered supplies for the labs.
• Supervised the efforts of analysts in a laptop deployment project. Successful
completion of this project led to my promotion to Senior LAN Analyst .
CompTIA Career ID COMP
[pic]Awards / Achievements
Wrote Computer Lab policies and procedures online manual for
Sterling Recreation Center Computer Lab in Greenville, SC
Subject Matter Expert for CompTIA eBiz+ exam Certificate of Appreciation
Certificate of Appreciation for Service Rendered to Macomb Community College
Award for Excellence in Support for Learning from Macomb Community College
Member CompTIA IT Professional Membership Advisory Committee
Member ECPI Technical College Advisory Board
Paid Published Software Author to SOFTDISK and UPTIME magazines
Shareware Author
Education & Training
Central Michigan University, Mount Pleasant, MI Mid Michigan Community College, Harrison, MI
Major: M.I.S. GPA: . A.A.S. in DP High Honors, //
GPA: .
Microsoft Training Classes
Other Training
Course Administering and Supporting MS Front Page Expert Advisor User Training
Course Internetworking with Microsoft TCP/IP Expert Adviser Tactical Diagnostics
Course Supporting Windows NT Server . Intro to HTML
Course Supporting Windows NT . PowerPoint . Windows
Course System Administration for Microsoft SQL Server . SQL . & . Server
Course Supporting MS Systems Management Server . Oracle System
Administration MP
Wayne State University Applied Management & Technology Center:
Supervision & Development of Personnel
| |Datastream Training | |
|Completed date |Course Name |Results |
|// |SOP Training |Completed |
|// |MP Essentials |Pass |
|// | iProcure Essentials |Pass |
|// |Oracle Implementation |Pass |
|// |L&L Microsoft Outlook |Completed |
|// |SQL Server Implementation |Pass |
Academic Honors
Phi Kappa Phi Honor Society Central Michigan University
Sigma Iota Epsilon Honorary Management Fraternity Central Michigan University
Charter Member Phi Theta Kappa National Honor Fraternity Alpha Omicron Omicron Chapter
Mid Michigan Community College
MMCC delegate to PTK Michigan Region Constitutional Convention
Fall & Spring Semester Honors List . GPA Central Michigan University
Certificate of Recognition for Academic Excellence Mid Michigan Community College
President’s List and . GPA Mid Michigan Community College
Employment History [pic]
Independent Contractor / to present NV,IL, MO
Completed projects for
MGM City Center: POS, Room Automation, staff PC and fiber optic switch and VOIP phone installations
Bank of America PC refresh project removed old PC’s and deployed new, Shipped old equipment back
Wells Fargo: Decommissioned closing branch inventoried equipment, removed and shipped
Cox Communications: Call center for hotel network helping hotel guests connect to Las Vegas hotel internet
CompTIA: A+ Exam Subject Matter Expert. Wrote and reviewed questions for the next
CompTIA A+ exam
Wyndham Vacations: PC refresh project removed old PC and installed new, transferred user info
to new machine
McDonald’s: Day After Upgrade Support Performed audit of installation, prepared RMA for unused equipment, assist
store management as needed.

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