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<pre>Array ( [var] => cut_url ) </pre> Resume for ankur B. for IT / Technical Support / Computer & IT Services in Singapore City, Singapore. Search More Resumes for IT / Technical Support on #O1VZFU1CN

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Resume for ankur B. for IT / Technical Support / Computer & IT Services in Singapore City, Singapore

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Singapore City: Singapore City
State: Singapore City ZIP: 544119

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Ankur B. 

Profile Summary: 

  • Around eleven years of diverse experience in project management, production support & development
  • Change management and Service continuity manager in Barclays Capital, Singapore
  • Team Lead in Cash Equities for over year in UBS Singapore, liaison between IT teams located at different locations in APAC
  • Four years experience in Fixed Income application and trading floor support and liaison between front office users, business users and development teams
  • Application implementation for Mortgage Backed Security business in UBS Japan
  • years in managing team and support projects for Fixed Income IT in UBS Japan
  • Experience in financial domain Fixed Income and Cash Equities
  • Coordination for Cost saving projects – Solaris upgrade and Database consolidation
  • Independent worker and good control over task initiation, planning, controlling and closing
  • High level capability of handling traders, business users, and to ensure customer satisfaction
  • Having positive attitude towards support with problem/issue solving skills
  • Expertise in team management, release management, application onboarding and process improvement for support of Order Management applications
  • Excellent work ethics, leadership skills, team player qualities, communication and interpersonal skills with a very positive cando attitude

    Technical Skills:

    Operating Systems  :  Solaris , Solaris , Windows , NT, , , XP

    Tools   :  Toad, DB Artisan, Remedy, Carity, SQL Server Studio

    Languages / scripting :  HTML, Perl, Java Script, Korn Shell, XML

    Database   :  Sybase, SQL Server

    Technologies  :  Client Server, Internet/Intranet development using ASP

    Application Servers  :  IIS, Java web server, PWS 

    Academics & Certifications: 

  • Advance Diploma in Software Engineering Honours in from APTECH India
  • Bachelor of Science in from Agra College, Agra India
  • MCP Microsoft Certified Professional since Dec’ MCP Id Number:


    Period Organization Corporate Title
    Aug – Till date Barclays Capital Singapore Assistant Vice President
    Dec – July Polaris Software Lab Pte. Ltd Sr. Project Manager
    Jul – Dec Webtech Solutions Ltd. India Sr. Software Engineer
    Aug – Jul Cosmo Infomatics Pvt. Ltd. India Software Engineer


  • Awarded 'Konark' award from Polaris Software Lab. This award is based on continuous excellence in performance over a period and judged on criteria’s like Project Management, Technical Exposure, Client Engagements and People Management
  • Appreciation from Fixed Income IT APAC Regional Head, for implementing application GABS trade ticket booking system for Mortgage Backed Securities business in UBS Securities Japan
  • Appreciation from Fixed Income trader for coordination in development of deals document website used by Principle Finance trader in UBS Japan
  • Appreciated by Executive Director and Delivery Head of Polaris Software Lab Ltd, for excellent performance in development, and delivering zero defect modules on schedule time 
  • Professional Experience  

    Client: Barclays Capital                     August – Till date

    Project: Client Operations Application Support        

    Role: Service Continuity manager / Sr. Support Analyst

    Team Size:  

    We are responsible to provide x support to all applications which comes under areas such as Client Operations, Corporate Communications and Global Marketing. Team provides L, L and L support to global users located in Europe, APAC and US.

    Environment: SQL Server , Microsoft dynamics, HPSC, Oracle  


  • Service continuity for applications used with in Global Marketing and Corporate Communication areas
  • Change management for Client Operations application
  • Documentation and process improvements
  • Automation of manual tasks for daily and weekly tasks
  • ITIL processes

    Client: UBS, IB Singapore                  April – July

    Project: Cash Equities – APAC IT        

    Role: Team Lead / Support Manager

    Team Size:  

    UBS allows Clients to input orders to the system for routing to the preestablished destinations. It also allows firms to change, cancel and update orders. When an order is executed, the order management system must then update its database and send an execution report to the order's originating firm. An order management system should also allow firm's access information on orders entered into the system, including detail on all open orders and on previously completed orders. It also sends the execution information to the settlement systems.

    Environment: Solaris , Oracle i, Sybase., UNIX shell scripts, Clarity 


  • Incident management, Team management, Process improvements, Release management
  • Change requests, deliverables and specification validation
  • Automation of manual and repetitive tasks
  • Implementation of ITIL processes
  • Weekly updates to management for daily issues
  • On boarding of new applications for support
  • Weekly updates to management for daily issues
  • Liaison between Dev & QA teams during major crisis

    Client: UBS AG, Singapore                       December – May

    Project: Solaris  upgrade for Cash Equities IT APAC     

    Role: Coordinator  

    It was a cost saving drive. Solaris version Sun . is going to become end of life from Sun by Mar’. Hence it will incur extra support charges for servers running on Solaris . UBS has approximately servers running on Solaris within Cash EQ APAC, these are Dev, Production, BCP, UAT and QA database and compute boxes. Drive is to upgrade all APAC boxes to Solaris version Sun . ..  


  • Initiation, planning and coordination with Dev and GSD teams for upgrades
  • Communication management – weekly calls and updates to all stakeholders
  • Interaction with regional UNIX and Database teams for upgrades
  • Ensuring successful upgrade and sanity checks signoff received from respective teams

    Client: UBS IB, Japan                         June – April

    Project: Mortgage Trading System, Fixed Income IT

    Role: Team Lead & Support Analyst

    Team Size:  

     UBS's Mortgage Trading System MTS is a global application and composed of several subsystems that handle Front, Middle, and BackOffice trade processing for all MortgageBacked Securities. Sales representatives and sales assistants are located at branch offices across the USA, London, Tokyo and Singapore. It delivers uptodate factors and applies them to the trader's position, supporting automated P&L calculation. It is currently being used by the Principal Finance teams in London and in Tokyo for Asset Backed trading. An intuitive interface for entering and modifying trades, Trade and position blotters that can be easily customized and sorted, lookup for Security, trade, and customer.

     Environment: C, .Net, Jee, Apache, Sybase, JSP, Solaris ., UNIX,  


  • Front office users support and application training to business users
  • Autosys batch support, application support
  • Liaison between business users and development teams for application enhancements
  • Implemented application used for mortgage backed securities
  • Reduced traders/front office users workload by introducing automated reports generation
  • Initiation, planning, controlling and closing of new enhancements
  • Release management, coordination with dev teams
  • Worked closely with development team to reduce manual dependencies

    Client: Thomson Online Services UK                   December – April

    Project: Thomson Benefits

    Role: Project Lead

    Team Size:  

    Internet application developed in ASP.Net, VB.Net and SQL . It has features like data upload system, Content management system and Event management system. Data upload system will help its user to upload and validate the prescribed XML format by ORIGO. Application has complex calculation for policies and cover note. Which can be viewed by the authorize users like system administrator and platform administrator.

    Environment: ASP.Net, VB.Net, XML, JavaScript, SQL K, IE ., IIS . 


  • Requirement gathering, analysis and documentation
  • Module allocation, Testing, Quality adherence, Code review and delivery
  • Status update to onsite Project Manager

    Client: Cadence USA                  March – December

    Project: eExcel Application

    Role: Team Lead

    Team Size:  

    Internet application is developed in ASP . which is a tier application, and used to update macros of excel for sales team. Application was designed in such a way that users can access through : in which, they can add, modify and delete macros of excel.

    Environment: ASP, VB, JavaScript, SQL Server , Internet Explorer , Windows server 


  • Preparing high level and low level DFD, Coding and testing of modules

    Client: Sanmina – SCI USA                         June – February

    Project: Tech Helpdesk

    Role: Developer 

    Tech Helpdesk is an endtoend webbased x help desk support system. Combining an HTML user interface with a sophisticated relational database backend, the system gives a company's employees hour access to support staff from any computer with an Internet/Intranet connection. For the end user, the Tech Helpdesk is a service request logging and tracking system whereas for the administrator it is a service request categorization, routing and monitoring system.

    Environment: ASP.Net, VB.Net, SQL Server , IE . or higher, Windows Server 


  • Designing HTML, Coding, and writing java script functions
  • Requirement design documentation, Testing and quality adherence
  • Status update to project leader

    Client: Polaris Software Lab Ltd. India                   May – May

    Project: Web hotline

    Role: Developer 

    Web hotline is an endtoend webbased x help desk support system. Issue tracking system designed for Po

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