network devices as required. Pushes latest Norton antivirus signature updates to end user
workstations/servers. Verifies compliance and troubleshoots isolated workstations/devices that did not
receive the updates.
// Computer Operator, Tripler Army Medical Center
Ensured local and remote data center computing systems and peripherals were operational and available
to process work. Completed jobs according to schedule and handled all output according to instructions.
Responded to user service requests and trouble calls and provided assistance to users, internal staff, and
vendors in the researching, testing, and correcting of all data center problems. Monitored the availability
of computing components.
Operated magnetic tape and disk equipment, printers, mass storage equipment, and other peripheral
equipment used in a computer operation.
Handled computer room security/entry
Prepared equipment for operation; obtained, loaded and unloaded magnetic tapes, disks, paper and mass
storage devices; and monitored machine operations.
Operated computers during routine production or conversion runs.
Removed and prepared output for distribution, assisted in maintaining required records and performed
routine maintenance operations on equipment.
Responsible for completing service requests and resolving user trouble calls as it relates to data center
computing. Directly involved in the investigation and resolution of all local and remote data center
Performed Helpdesk/Call Center responsibilities during off hours and weekends
/ / Desktop Support Specialist, CHM Hill, Honolulu, Hi
Provides on site field support for users computers and infrastructure. Determines user needs; to install,
maintain, upgrade, and configure computer hardware and software; assist with network administration
activities and system security; assess user training needs. Maintains asset management data base and
local trouble ticket system.