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<pre>Array ( [var] => cut_url ) </pre> Resume for Jeff L. for IT / Technical Support / Computer & IT Services in Waipahu, Hawaii. Search More Resumes for IT / Technical Support on #OXURHRC1R

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Resume for Jeff L. for IT / Technical Support / Computer & IT Services in Waipahu, Hawaii

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Waipahu
State: Hawaii ZIP: 96797

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Jeff L.
Polani St D
Waipahu, Hi
Network Administration Desktop Support/ Help Desk
Secret Security Clearance
"When it comes down to it, the job is more about people than
technology. I have patience and find satisfaction in reducing
other people’s stress." J. L.
Experienced IT professional with ten years experience providing IT support. Over years
experience working in a professional environment . Brings high energy, organization and ability to stay
focused in stressful situations. Strong ability to size up problems rapidly and then get the job done right.
Excellent understanding of how proper technical support improves all aspects of any industry.
Security Clearance
Proficient in Windows Operating Systems
Knowledge of PC setup and installation
Accomplished in identifying and solving computer related problems
Experienced in systemoperations and customer service
Over years professional experience with the public
/ IT Specialist, GCCS Customer Support, US Army FT Shafter Hawaii.
Provides assistance to functional users regarding operation and
maintenance, Uses common techniques to test and analyze computer
malfunctions. Performs customer service help desk duties. Provides technical assistance to
users to minimize operational disruptions. Provides formal or informal training so that users understand
the relationships of the system. Tests and analyzes computer malfunctions to resolve operating problems.
Assists in solving problems associated with deliveries in support of individual hardware and software
orders. Troubleshoot hardware and software errors and correct errors when possible. Create and process
trouble ticket entries. Notifies users of delays or stoppage affecting timely production, Recommends
preventive actions to preclude recurring problems or system inefficiencies.
Monitors operational status of systems and servers. Informs appropriate
personnel when the network connections are lost. Perform manual, incremental and full backups of
Windows and Solaris Servers
Performs customer service help desk duties and technical
assistance to users. Tests/analyzes computer malfunctions to resolve physical operating
problems. Provides remote access support .
Creates and removes accounts in active directory and performs
account maintenance. Provides courteous onsite support to customers as needed. Provides
customer support during military exercises.
Insures that Information Assurance Vulnerability Alerts IAVA’s
security patches and Microsoft Technical Bulletins are implemented on all computers and
network devices as required. Pushes latest Norton antivirus signature updates to end user
workstations/servers. Verifies compliance and troubleshoots isolated workstations/devices that did not
receive the updates.
// Computer Operator, Tripler Army Medical Center
Ensured local and remote data center computing systems and peripherals were operational and available
to process work. Completed jobs according to schedule and handled all output according to instructions.
Responded to user service requests and trouble calls and provided assistance to users, internal staff, and
vendors in the researching, testing, and correcting of all data center problems. Monitored the availability
of computing components.
Operated magnetic tape and disk equipment, printers, mass storage equipment, and other peripheral
equipment used in a computer operation.
Handled computer room security/entry
Prepared equipment for operation; obtained, loaded and unloaded magnetic tapes, disks, paper and mass
storage devices; and monitored machine operations.
Operated computers during routine production or conversion runs.
Removed and prepared output for distribution, assisted in maintaining required records and performed
routine maintenance operations on equipment.
Responsible for completing service requests and resolving user trouble calls as it relates to data center
computing. Directly involved in the investigation and resolution of all local and remote data center
Performed Helpdesk/Call Center responsibilities during off hours and weekends
/ / Desktop Support Specialist, CHM Hill, Honolulu, Hi
Provides on site field support for users computers and infrastructure. Determines user needs; to install,
maintain, upgrade, and configure computer hardware and software; assist with network administration
activities and system security; assess user training needs. Maintains asset management data base and
local trouble ticket system.
Acts as a technical resource in resolving problems with Win/Intel
PC platforms; implements upgrades, patches or fixes as required.
Determine users’ needs; work with PC users to resolve problems and provide guidance on a variety of
hardware components and software programs.
Perform backup activities including the backup of data from
workstations and local servers; restoration of operating systems
when required and the wiping of data from out of service systems.
Installs COTS software, including installing new applications, installing upgrades and
assisting users to solve software problems.
Installs and configures specialized peripheral equipment,
including troubleshooting problems with hardware and software..
Installs and maintains network systems hardware and related peripheral equipment; performs basic
network administration and security functions ensuring system integrity and security.
Perform adhoc enduser training. Assists in the assessment of user training needs. .
Assists in the resolution of problems with specialized and dedicated technology systems; may implement
these solutions or coordinate with outside providers as required.
Schedules and coordinates systems integration support and upgrades as provided by a managed services
Performs related duties or responsibilities of a similar nature or
// Customer Service Representative, Navy Marine Corps Internet NMCI. Configured,
assembled and installed microcomputers, workstations, and/or peripheral equipment. Performed first line
support for service interruptions such as printer routings, power outages, wiring problems, and
malfunctioning servers. Upgraded, modified and replaced hardware, software and network components.
Created and maintained user login identification and login scripts. Assisted with active directory, and
application installation problems. Audits hardware/software inventory to ensure integrity. Focus on
problem recognition, research, isolation and resolution steps. Posses a strong focus on customer service
problem solving and communication skills
Member of a man deployment team. Installed over workstations on three bases in the
Pearl Harbor area.
Configured and installed network and standalone printers.
Installed applications and troubleshoot workstation/hardware issues.
Assisted with active directory. Provided customers with account lockouts, password resets, user
group additions, and creation of new accounts.
Provided administrative support. Updated remedy database, submitted reports to asset
management center.
// Network Administration/IT Support US Navy
Junior Network Administration, Help Desk, Technical/user support,
Security intrusion detection, Secure SIPRnet Network
administrator, Web Site/Video teleconference administrator.
Assist Network Administrator in the implementation of network
solutions to meet the needs of the work environment. Provide
system and software support to users. Assist users with all
aspects of commercial/government software.
Provide technical and system support to the network. Perform
file server, exchange server, domain controller maintenance.
Monitor network performance and disk usage. Assign user accounts,
rights, file permissions. Create user and login scripts. Install
operating systems and upgrades. Apply s

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