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<pre>Array ( [var] => cut_url ) </pre> Resume for Angel R. for IT / Technical Support / Computer & IT Services in Perth Amboy, New Jersey. Search More Resumes for IT / Technical Support on #PGK1RQKCV

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Resume for Angel R. for IT / Technical Support / Computer & IT Services in Perth Amboy, New Jersey

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Perth Amboy
State: New Jersey ZIP: 08861

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Angel R.
I.T. professional with years of hands on experience in the Information Technology
Service, Support and Network Industry. Ability to develop and implement and follow
procedures, processes and technologybased. Very Customer oriented with strong
professional work ethics.
Technical Qualifications
• years of experience supporting users on desktop and network environment.
• Installation and configuration of Windows NT, , XP Professional, windows
Vista, Windows , Office , and . and Servers in LAN
and WAN environments. Active directory, print servers, terminal server, computer
management. Monitor, configure, troubleshoot and control access to printers, files,
folders, and web sites. Management of permissions and problem analysis using
event viewer and performance monitor.
• Assisted in various migrations from Windows NT Domains to Active Directory.
Heavily involve on planning and testing before individual sites were migrated.
• Experienced with all desktop hardware, applications, configuring, troubleshooting,
upgrading and installation.
• Very comfortable working in strict environments and strict dead lines.
• Wireless Networking, Wireless Router, Wireless PCI, PC and USB adapters using .Ghz
.b and WEP Encryption Security.
• Software and Hardware configuration and troubleshooting Compaq/HP servers, including
all Proliant family of servers.
• Extensive knowledge of Windows and Windows XP, Windows Vista and
Windows , security, connectivity, etc, and troubleshooting common and complex
• Most importantly have consistently worked with users through my entire career on
all levels of organizations. Have performed training for users and technicians.
Have developed the ability to understand users needs and I make it a priority to
learn as much of their business functions to better support their demands.
Education = The Chubb Institute, North Brunswick, NJ Technical
SupportNetwork Support Admin
Languages – Bilingual in English and Spanish
Professional Experience
/ – / College Board, New York, NY Contract
Tier Support Analyst
• Provided technical support using Mercury tracking system
• Supported SAT & ACT applications.
• Used WebEx Connect to assist end user with technical issues.
• Added new hires and gave them rights using Active Directory.
• Assisted with all network and remote access issues.
• Supported Video Conferencing.
• Provided Blackberry support and BES server.
• Supported Mac Users and Outlook .
/ – / R&R I.T. Solutions, Perth Amboy, NJ Contract
Senior Desktop Support Analyst
• Responding to daily support needs, call assignments, follow ups and managing
• Assisting in deploying small networks and responded to continued support.
• Assuring we kept our SLA service level agreements with our clients.
• Managed Local and remote support for all users.
• Supported all PDA devices.
• Provided training and mentoring to technical staff.
• Assisted with calls and problem resolutions on all unresolved issues.
• Researched and documented unknown or new technical problems in our
• Planning for deployments in coordination with businesses to assure success and
minimal or no impact on the business.
• Coordinate with business associates to discuss service delivery, possibly making
improvements all areas of services.
Technisource/Spherion contract
Quality Control Coordinator
• Configure servers, desktops, laptops, routers and switches in preparation for
network migration.
• Assure all configurations were done according to specs and all apps associated with
corresponding servers.
• Fix any misconfigurations and train staff on proper configurations.
• Help train the user community on using the new applications.
• Sign off and approve on QA before deployment.
• Documents all performance and technical issues.
• Apply workaround and fixes to all issues brought to the table.
• Coordinate meetings to discuss project progress and outstanding issues.
/ Hewlett Packard, New York, NY
Installation Coordinator contract
• Technical Lead on all deployment and installations for each individual site.
• Responsible for Problem Escalation and Resolution
• Coordinate deployment for each site
• Meet with deployment team daily to review completed deployments and
discussaddress any ongoing or newly found issues.
• The target was newly deployed Laptops & Desktops per week.
• Informed clients on progress and informed them on any resolutions to their technical
reported incidents.
• Generated weekly reports for clients and staff.
• Supervised a staff of employees, trained them on procedures and protocols.
// / BristolMyers Squibb, Princeton, NJ
Helpdesk Analyst
• Providing helpdesk support for all end users in a LAN/WAN environment.
• Provided support for over employees, using Remedy tracking system.
• Assisting with first call problem resolutions for all remote and local users.
• Supported all PDA devices.
• Responsibilities included; providing Network clearance for Internet Access &
Active Directory.
• Remote Access and network resources such as Application and Print servers.
• Creating and monitoring user accounts, responding to client’s inquiries, configuring
desktops and working closely with Team leaders to develop recovery procedures to
researched problems.
• Assisting end users with all PC support issues in English and Spanish.
• Provided technical support for ACT.
/ – / A&V Professional Services, Perth Amboy NJ
HelpdeskDesktop Support Technician
• Providing remote and onsite support for over small businesses in Middlesex County
• Immediate Responsibilities include phone support and on site troubleshooting of
desktops, laptops, printers and scanners on Windows XP, and network
• Networking, Wireless Router, Wireless PCI, PC and USB adapters using .Ghz .b
and WEP Encryption Security.
• Responsible for all desktop installationsconfigurations, updates and making
recommendations for upgrades.
/ – / Cahners Travel Group, Secaucus, NJ
HelpdeskDesktop Support Technician
• Providing st and nd Level support for over Local and Remote users in a
Windows , Windows NT Server/Workstation and Windows / Millennium
Edition all in a DHCP Networking environment
• Immediate Responsibilities included troubleshooting at the first point of contact,
assigning calls to nd level and Network Operations, Some Desktop Visits which
included installation of new hardware/software, researching, documenting and
Assisting Helpdesk coworkers with any technical questions. Supporting the daily
needs of all business units, establishing standards requirements and work closely
with the managerial staff to develop more efficient ways of operating.
/ – / Phillips Consumer Communications, Piscataway, NJ
Telecommunications Assembler
• Assembled cellular phones.
• Installed motherboards on computer systems IBM Compatible.
• Performed Troubleshooting duties and maintained quality control standards.
/ – / Phillips Consumer Communications, Piscataway, NJ
Security Guard
• Supervised staff of .
• Provided general office support, answered phones and Data Entry.
• Secured the grounds and safety of the merchandise.

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