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<pre>Array ( [var] => cut_url ) </pre> Resume for Alberto M. for IT / Technical Support / Computer & IT Services in Caracas, Venezuela. Search More Resumes for IT / Technical Support on #PNPX4AX7U

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Resume for Alberto M. for IT / Technical Support / Computer & IT Services in Caracas, Venezuela

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Venezuela City: Caracas
State: Miranda ZIP: 1080

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Alberto H. M.

Calle Mirabal, Residencias Alarifes, PH, Urbanización Charallavito,

Municipio Baruta, Caracas, , Venezuela.

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Seeking a challenging position that allows me to grow with the company, where I can effectively utilize my knowledge in the areas of Cisco Unified Communications, Networking and Security. Relocate to: Australia, Canada, Europe or USA.



A proven and experienced voice, security and networking professional with substantial background in project management, implementation, operational support and maintenance of voice, video and data networks, multi site telecommunications networks and systems.

Core Knowledge and Skill Areas:

  • Cisco Unified Communications.
  • Highly motivated.
  • Cisco Customer Contact Platforms.
  • Team oriented.
  • Cisco Network Security.
  • Energetic talent.
  • Cisco Routing & Switching.
  • Enthusiasm and creativity.

    Professional Development

    Universidad Simón Bolivar, Caracas, Venezuela. October ,

    B.S. in Computer Sciences.

    Technology Summary: 

    IP COMMUNICATIONS: CUCM Cisco CallManager, CUCME Cisco CallManager Express UCCX Cisco IPCC Express, VoIP Gateways & Gatekeepers, QoS, Rich Media.
    SECURITY: Cisco PIX & ASA Firewalls, Cisco IPS, Cisco NAC Clean Access, Radius & TACAS AAA, Symantec Antivirus, Network security policies.
    DATA CENTER: Cisco Content Services Switches CSS , Cisco Application Control Engine ACE .
    NETWORKING: LAN/WAN, Cisco Catalyst Switches, Cisco Routers, Network performance & Troubleshooting, Orion SolarWinds.
    OS: MSWindows, MSSQL Server, Basic Linux & Unix, Apple iPod & iPhone.


    I currently hold the following certifications:

  • Microsoft Certified Professional MCP.
  • Cisco Certified Network Associate CCNA.
  • Cisco Certified Network Associate Voice CCNA Voice.
  • Cisco Certified Security Professional CCSP.
  • NSA Information Systems Security Professional INFOSEC.
  • Recognition NSA and CNSS.


    Alberto H. M.


    Professional Experience

    Service Delivery Consultant

    Desca, Caracas, Venezuela. November – Present


    Lead implementation, secure and support of Cisco Unified Communications platforms. Performed presales consulting and project management. Successfully design and implement a major installation, involving K+ Cisco IP Phones in multiple locations in a cost effective and timely manner. 

    Engineering Coordinator

    NGI Solutions, Caracas, Venezuela. September – October


    Effectively manage the service delivery and support team. Profitably and ontime deploy, secure and support of over Cisco voice, video and data platforms. Presales and project management support. 

    Chief Technical Officer

    Orca Telecom, Miami, FL. April – May  

    Efficiently design, implement, manage and support a Telephony and VoIP network for a wholesale long distance carrier, in a cost effective and opportune manner. 

    Chief Technical Officer

    Next Communications, Miami, FL. July – April


    Successfully deploy, manage and support a worldwide Mexico, Middle East & Asia VoIP network for a wholesale long distance carrier. Guaranteeing a continued, cost efficient and reliable operation. 

    Chief Engineer

    Multiphone, Miami, FL. April – July


    Productively drive implementation of an Internet Service Provider and VoIP platform for Colombia, Venezuela and USA, in a strict time schedule. 

    Project Engineer

    APRICOM, Caracas, Venezuela. May – April  

    Effectively design, implement, support and maintenance of end costumer’s data and voice platforms. 

    IT Manager

    AMANCO Group, Caracas, Venezuela. July – April


    Successfully design, implement, manage and support AMANCO’s voice and data network, for a reliable and continued operation. Lead technical staff and contractors, to support the overall evolution and growth of the platform. 

    Network Analyst.

    PEQUIVEN, Caracas, Venezuela. November – May


    Efficiently manage and maintenance, the logical, physical and workstations infrastructure of a K+ nodes LAN platform installed in PEQUIVEN’s headquarter. 


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