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DAVID E. H.
ROUGECREST RD, SOUTHFIELD
Field Service Technician On Call / Present
Detroit Metro Area
Barrister Global Services
Provide Warranty Repair for Both MS Windows XP and Windows bit & bit Desktop and Mobile Computers and Peripherals including printers in Commercial, Home Office and Residential Environments. Install/maintain wired and wireless networks in Residential and Commercial Environments.
PNC Bank Refresh / /
Team Lead Detroit Metro Area
Supervise a team of up to technicians in the replacement of all PCs in assigned branches and replace old switches with POE capable switches, keep Tech Bridge updated on site progress and any problems or issues as they occur.
Wireless Survey Lead / /
Create preliminary wireless access point placement map for Veterans Administration Hospital Located in Detroit Michigan using Ekahau Site Survey and Metageek Channalizer tools.
Migration Engineer / /
File and Print Server Migration Lead DHS/CIS Contract
Qual Tech Inc
Provide Onsite Support for DHS/ICE F&P Server Refresh Project, including installation of new Servers, Tape Drives and UPS units as well as data migration and server consolidation through a on call contract.
Upgrade existing Novell server environment to a Windows environment as well as upgrading existing Windows servers.
Rack and stack of new servers, Tape Libraries and Uninterruptable Power Supplies Migrate user data from old Novel and Windows servers to new Windows servers through the use of VMware. Install Configure and Test Netback Up software. Follow a government approved destruction and disposal process of the old server equipment at the conclusion of each installation.
This work was done on a national basis at sites with a user population ranging from to over users per site.
Supervise DHS/CIS Desktop Refresh Project from Offloading Equipment and Inventory to Setup of New Equipment and Removal of Old Equipment.
Field Service Technician / /
Captovis Advanced Industries
Provide Warranty Repair for Flat Panel TVs and Computers and Printers in Commercial, Home Office and Residential Environments.
Field Service Technician / /
SA IT Services, Inc
In a Windows Environment Provide Desktop, Laptop, Server, Printer and Network wired and wireless support to Weyerhaeuser sites in Michigan, Ohio and Indiana.
Troubleshoot and resolve all assigned software issues.
Update status of all assigned tickets in Custom Database Which interfaced with HP Remedy Database.
Update Add, Move, Change Active Directory Computer and User Accounts.
Make use of remote tools RDC, SMS over Citrix network when possible to resolve user/network issues.
Maintain documentation of all work done as well as time and materials used to resolve issues.
Support migration from Weyerhaeuser control to International Paper control.
Support other contracts as needed including Bank of America, Morgan Stanley and Fidelity Sites.
CAD Tech/IT / /
Bolton and Associates, LLC
Assisted in establishing new Michigan Regional Office
Install Printers, Plotters and Computer Server/Desktop Hardware, Firmware and Software
Support Shoretel VOIP network.
Provide LAN/Desktop support in Michigan office.
Create CAD Drawings using Autodesk Land Desktop Applications.
IT Coordinator / /
T.Y. Lin International, Great Lakes Region
Project Manager for move of Detroit Office to Southfield.
Modified existing plans designating electrical, network, and voice and fax/data wiring layout.
Located vendors, assessed bids, submitted to department heads for approval of vendors and plans for electric, LAN, POTS, and T Wiring.
Connected and reconfigured servers, printers, plotters and workstations to new LAN using DHCP and fixed TCP/IP configurations.
Upgraded Workstations from WIN&;NT . to Pro.
Maintained one File and two Print servers on LAN.
Troubleshoot and resolve LAN / WAN, Email, Internet / Intranet connectivity issues.
Performed daily scheduled DLT backup of File Server using Backup Exec.
Maintained offsite monthly and annual archive of backup tapes, including document support.
Maintained FAX and PBX extensions including moving and/or adding accounts.
Supported Client Workstation as needed including, CITRIX client accounts.
Created, plotted and maintained drawings and exhibits as directed by project engineers.
Assist with advanced MS Office and Word Perfect formatting.
Corporate Help Desk / /
T.Y. Lin International
Started computer support position as an agency temporary with Student Source and was hired by T.Y. Lin International after four months.
Provided direct desktop support to corporate officers and staff.
Provided Phone and Remote Support using Radmin for twelve U.S. and two Asian Offices plus various domestic and foreign construction sites.
Formatted and imaged corporate PDAs, Laptop and Desktop computers.
Configured systems to connect to Novell Netware Server.
Maintained PBX Server.
Logged / tracked all IT Trouble Tickets insured currency and record of resolution using proprietary database. Configured systems to connect to CITRIX Server as clients.
Maintained SQL database of IT inventory including all Hardware, Software and Seat Licenses.
Monitored / supported LAN and WAN Servers. Troubleshoot and resolve Application issues, escalate as needed.
Troubleshoot and resolve all Desk Side Application issues escalate as needed.
MS Office Suite
Corel Office Suite
MS Server .
Public Trust DHS/ICE
Bachelor of Arts Degree Christian Education
MCSE , A+ Certifications San Francisco City College
Networking Concepts, Database Concepts and Design Oakland County Community College