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<pre>Array ( [var] => cut_url ) </pre> Resume for Calvin P. for IT / Technical Support / Computer & IT Services in Calera, Alabama. Search More Resumes for IT / Technical Support on Resumark.com #SG8E6C4MS
 

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Resume for Calvin P. for IT / Technical Support / Computer & IT Services in Calera, Alabama




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Calera
State: Alabama ZIP: 35040



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BACKGROUND SUMMARY 
EDUCATION:

M.S. University of Phoenix, Master in Information Systems

in progress

B.S. Alabama A& M University, Computer Science and Minor Mathematics, Scientific option 
 

TECHNICAL SKILLS:

  • Software Engineering
  • Network Operating Systems
  • Server Hardware
  • Network Operations
  • LAN/WAN Design and Implementation
  • Network Communications
  • Database Administration
  • Help Desk Support
  • Web Server Administration
  • Object Orient Programming
  • Application  Specialist Tester
  • Office Automation Suites
  •  
     

    APPS DEVELOPMENT TRAINING:

  • Microsoft Visual Studio.NET
  • Microsoft SQL Server
  • ASP.NET using Visual Basic
  •  
    PROFESSIONAL ORGANIZATIONS:
  • National Society of Black Engineers, NSBE
  • Black Data Processing Association BDPA
  •  
    Mr. Calvin L. P.

    Camden Cove Circle Calera, AL

    Home  
    Cell 

    SUMMARY 
  • + years of IT “Handson” experience
  • Maintain excellent interpersonal communication, time management, and problem resolution skills.
  • Analytical, detail oriented with strong SQL programming skills; work diligently on long, tedious Application Testing Methodologies at Open Solution Inc.
  • PROFESSIONAL EXPERIENCE 

    TacWorldWide ., Field Technician Installer Contractor            / /   

                                          Projects

  • HewlettPackard PC deployment project at Social Society Administration SSA office in Birmingham, AL office. Assisted a team of technicians with deploying over + workstations, in addition to running disk wipe on workstation prior to setting up the training labs at the administration office.
  • Dell/DCMA Monitor deployment project at the Defense Contract Management Agency.  Completed Dell certification and attended bridge call with Dell Project Managers discussing the scope of the project plans for the monitor deployment. Lead a team of installers in deploying over + dual monitors, kept log of asset and serial numbers assigned to each monitor in a spreadsheet to provide to DCMA Management.
  • Open Solutions Inc., Application Specialist Test Coordinator    / /    

  • Coordinate parallel and control test dates for East and West Coast banks with Project Managers.
  • Test, troubleshoot, and train enduser on the function of full suite
  •      banking system software.

  • Test client’s hardware/software prior to Go Live Date during the
  •      Implementation phase.

  • Provide .NET application training to clients via iLinc messaging system
  • Create database in SQL, build tables in SQL.
  • Support all installer onsite during the Testing Phase of the Software
  •      Development Lifecycle SDLC, consult with project managers about  

         their client needs for SQL tables modifications

  • Create documents for the department, train new employees on
  •     procedures.

  • Setup automation process for generating PDF Files for daily Reports, in
  •      addition to EDeposit Merchant Capture and Auto Inclearing files from  
         the Federal Reserve FED.

  • Generate a FedForward image .x file to send as a test file for the
  •            Federal Reserve to view prior to the actually Go Live date. 
     

    Open Solutions Inc., Field Engineer                                              / / 

  • Responsible for preinstallation assessment of client’s hardware/software,  and to test, troubleshoot, and train enduser on the function of various products offered through Open Solutions.
  • Responsible for installation and/or  upgrade, configuration, and administration of banking software systems.
  • Test, troubleshoot, and train enduser on the function of full suite banking system software.
  • UAB Health Information System. Help Desk Analyst                   / / 
    Contract 
  • Install all .NET Applications onsite, utilize train the trainer methodology, document all issues with software, and manage projects on site, while meeting weekly deadlines.
  • Responsible for the process through which problems are controlled for the entire information system.
  • Provides immediate assistance to computer and telephone users, and coordinate resolution in cases where immediate resolution is not possible.
  • Maintains logs of incoming requests and ensures that users are put in touch with the appropriate person. Followsup with users as required.
  • Work effectively with all clients outside and within the department.
  • Teksytem Level III Software Technician                                    / /

    Cardinal Health System  Project                                   

  • Demonstrate familiarity with over  applications  standard client products and equipment and the internal I/S department operations and structure.
  • Responsible for upgrading Cardinal Health System Symantec with the latest version before migrating all the workstations over to the new Cardinal Health domain.
  • Prioritized my tasks for this Active DirectoryAD Migration project by multitasking.
  • Communicated with AD Help Desk if any problem occurred moved systems to the new .NET domain.
  •  

    Manpower Professional  Help Desk Tech/Jr. System Engineer  / – /

    CMC Steele Project    

  • Responsible for installing configuring, upgrading and repairing of desktop/laptop computers running Microsoft Windows XP Professional and Windows Professional.
  • Imaging /ghosting new and existing hardware, software, and management processes needed to provide a common operating environment for the successful deployment of  CMC applications.
  • Other duties consists of providing Level support to physical networks LAN/WAN, web servers, application servers, transaction servers, data servers, gateways, client desktops, operations, help desks, middleware, operating systems, security, and network systems management.
  •  
     
     

    Regions Financial Corp.     System Help Desk Technician        / – /                                       

  • Responsible for logging and tracking call reports and trouble tickets received by the help desk utilizing Remedy Tracking system daily.
  • Provide quality support to IT users, employing a high degree of customer service and timeliness to Regions Financial employees’ while working in an Microsoft Client/Server environment.
  • Resolve routine questions and problems, and refer more complex issues to higher levels of management.
  • TeleTech Inc Customer Service Rep                                            / – /

    Verizon  DSL Project 

  • Corrected customer setting using Goassist tool to remotely  
          troubleshoot issues.
  • Communicated professionally and clearly during an online relay call.
  • Provide excellent % Quality Assurance customer service through teamwork and empowerment months.
  •  
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

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