M.S. University of Phoenix,
Master in Information Systems
–Alabama A& M University,
Computer Science and Minor Mathematics, Scientific option
LAN/WAN Design and
Help Desk Support
Web Server Administration
Object Orient Programming
Microsoft SQL Server
ASP.NET using Visual
of Black Engineers, NSBE
Black Data Processing
Calvin L. P.
Circle Calera, AL
+ years of IT
interpersonal communication, time management, and problem resolution
oriented with strong SQL programming skills; work diligently on long,
tedious Application Testing Methodologies at Open Solution Inc.
., Field Technician Installer Contractor
PC deployment project at Social Society Administration SSA office
in Birmingham, AL office. Assisted a team of technicians with deploying
over + workstations, in addition to running disk wipe on workstation
prior to setting up the training labs at the administration office.
Monitor deployment project at the Defense Contract Management Agency.
Completed Dell certification and attended bridge call with Dell Project
Managers discussing the scope of the project plans for the monitor deployment.
Lead a team of installers in deploying over + dual monitors, kept
log of asset and serial numbers assigned to each monitor in a spreadsheet
to provide to DCMA Management.
Open Solutions Inc., Application
Specialist Test Coordinator / /
and control test dates for East and West Coast banks with Project Managers.
and train enduser on the function of full suite
banking system software.
hardware/software prior to Go Live Date during the
Provide .NET application
training to clients via iLinc messaging system
in SQL, build tables in SQL.
Support all installer
onsite during the Testing Phase of the Software
Development Lifecycle SDLC, consult with project managers about
their client needs for SQL tables modifications
for the department, train new employees on
process for generating PDF Files for daily Reports, in
addition to EDeposit Merchant Capture and Auto Inclearing files from
Generate a FedForward
image .x file to send as a test file for the
the Federal Reserve FED.
Federal Reserve to view prior to the actually Go Live date.
Open Solutions Inc., Field
preinstallation assessment of client’s hardware/software, and
to test, troubleshoot, and train enduser on the function of various
products offered through Open Solutions.
installation and/or upgrade, configuration, and administration
of banking software systems.
and train enduser on the function of full suite banking system software.
UAB Health Information
System. Help Desk Analyst
Install all .NET
Applications onsite, utilize train the trainer methodology, document
all issues with software, and manage projects on site, while meeting
the process through which problems are controlled for the entire information
assistance to computer and telephone users, and coordinate resolution
in cases where immediate resolution is not possible.
Maintains logs of
incoming requests and ensures that users are put in touch with the appropriate
person. Followsup with users as required.
with all clients outside and within the department.
Teksytem Level III Software
Cardinal Health System
with over applications standard client products and
equipment and the internal I/S department operations and structure.
upgrading Cardinal Health System Symantec with the latest version before
migrating all the workstations over to the new Cardinal Health domain.
Prioritized my tasks
for this Active DirectoryAD Migration project by multitasking.
AD Help Desk if any problem occurred moved systems to the new
Help Desk Tech/Jr. System Engineer /
CMC Steele Project
installing configuring, upgrading and repairing of desktop/laptop computers
running Microsoft Windows XP Professional and Windows Professional.
new and existing hardware, software, and management processes needed
to provide a common operating environment for the successful deployment
of CMC applications.
Other duties consists
of providing Level support to physical networks LAN/WAN, web
servers, application servers, transaction servers, data servers,
gateways, client desktops, operations, help desks, middleware, operating
systems, security, and network systems management.
Regions Financial Corp.
System Help Desk Technician
/ – /
logging and tracking call reports and trouble tickets received by the
help desk utilizing Remedy Tracking system
support to IT users, employing a high degree of customer service and
timeliness to Regions Financial employees’ while working in an
Microsoft Client/Server environment.
questions and problems, and refer more complex issues to higher levels
TeleTech Inc Customer Service
/ – /
Verizon DSL Project
setting using Goassist tool to remotely
and clearly during an online relay call.
% Quality Assurance customer service through teamwork and empowerment