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<pre>Array ( [var] => cut_url ) </pre> Resume for Ashraf K. for IT / Technical Support / Computer & IT Services in Doha, Qatar. Search More Resumes for IT / Technical Support on Resumark.com #TR82M2WXQ
 

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Resume for Ashraf K. for IT / Technical Support / Computer & IT Services in Doha, Qatar




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Qatar City: Doha
State: Ad Dawhah ZIP: 22466



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Ashraf K. Ahmed 

Villa No. , AlSuwair St, Duhail South, Doha, Qatar 

Cell: +
Email:

Professional Profile

A resourceful, commercially astute and hardworking professional with a passion for Information Technology underpinned by outstanding technical skills, a proven track record in project management, and the development and motivation of crossfunctional teams. Possesses an indepth understanding of Middle East business culture, with strong communication and presentation skills, and can effectively engage and negotiate with clients and colleagues at all levels, combines a professional and confident approach with excellent analytical, problemsolving abilities, and the ability to prioritize. Is committed to ongoing professional development, and has a MSC in Information Technology Management in addition to a range of industry accreditations and a thorough knowledge of IT best practices and IT international regulations ISO/IEC, and ITIL.

Key Skills

IT project management, system design, implementation & administration Effective management of diverse IT professionals Managing complex IT infrastructures with mixed operating systems, applications, and services Demonstrated skills architecting and deploying technology to solve business problems Deep understanding of customer and partner business and IT environment Excellent experience in IT Service management based on ITIL

Technical Skills include

  • Microsoft // Windows Server
  • Microsoft Active Directory
  • Microsoft Exchange Server / / /
  • SMS and MOM
  • Microsoft SCOM and SCCM
  • Microsoft ISA Server //
  • Network Infrastructure Configuration and Administration
  • Microsoft Windows Services DNS, DHCP, WINS, CA
  • Applications Infrastructure Configuration
  • Security Applications and Technologies
  • Professional Development

  • Microsoft Certified Systems Engineer MCSE
  • Microsoft Certified Systems Administrator MCSA for Windows Server and Messaging
  • Microsoft Certified Technology Specialist MCTS for Windows Server and Exchange Server
  • ITIL Foundation Certified – IT Service Management
  • Education and Qualifications

      Masters of Science MSC Information Technology Management

      Bachelor of Science

    Career Summary

    date TECHNICAL MANAGER, Integrated Information Systems Qatar

     Successfully leading and delivering a range of businesscritical projects, overseeing the seamless implementation of project roll outs, management systems and process enhancements while ensuring compliance with architectural/operational standards

     Coordinating laterally between diverse technical teams and vertically across management hierarchy, supporting clear channels of communication to ensure project success

     Managing the delivery of Support Agreements with SMB & Enterprise accounts, ensuring high levels of customer satisfaction

     Undertaking internal/external audits for IT infrastructure, ensuring conformity with ITIL/international IT standards and recommending corrective measures where required

     Designing, implementing and upgrading capacity plans for project resources and applications to ascertain thorough understanding of services, applications and technologies used

     Preparing and delivering IT strategies, organizational policies and procedures, and assessing project expenditure considering TCO, ROI and payback calculations

     Managing complex scopes of support to assist the customer in using, supporting and implementing IT solutions

    Career Summary cont.

     Projects include:

  • AlFaisal Holding, Qatar: Design and Restructure of IT Infrastructure
  • Leading the team in an infrastructure audit before completing a restructure based on Microsoft and CISCO technologies
  • Migrating AD objects from crossdomains to new AD Forest, migrating Exchange objects and mailboxes to Exchange Server , and publishing Exchange Services
  • Assessing performance and delivering exceptional security enhancements via multiple software/hardware security layers
  •  
  • Aamal Cement, Qatar: Design and rebuild of the IT Infrastructure
  • Designed and rebuilt the IT Infrastructure based on Microsoft Infrastructure solutions including Windows Server , Exchange Server , and ISA Server
  •  
  • AlFaisal Holding, Qatar: Health check and auditing for the company's subsidiaries
  • Completing health check and auditing of client’s subsidiaries datacenters across Qatar and other ME countries, auditing IT systems and operations according to the ITIL framework
  •  
  • Aamal Services, Qatar: Design and implementation of the IT Infrastructure
  • Designing and implementing the IT Infrastructure based on Microsoft Infrastructure solutions including Windows Server , Exchange Server , and ISA Server
  •  
  • ShangriLa Hotel, Qatar: Design and implementation of the IT Infrastructure
  • Designing and implementing the IT Infrastructure based on Microsoft Infrastructure solutions
  •  
  • Rotana Hotel, Qatar: Design and implementation of the IT Infrastructure
  • Designing and implementing the IT Infrastructure based on Microsoft Infrastructure solutions 

  • AlSarya Group, Qatar: Design and implementation of the IT Infrastructure
  • Designing and implementing Microsoft infrastructure solution including Windows Server R, Exchange Server , and ISA Server .
  •  
  • Various Qatar and MEbased clients
  • Designing and implementing IT infrastructure based on Microsoft technologies and infrastructure applications, tailoring solutions to client requirements 
  • IT MANAGER, AECOC KSA

     Identifying and assessing organizational needs to establish robust operating procedural standards, liaising with senior management in order to establish IT objectives in line with business needs, and provide cost/benefit analysis

     Recommending IT infrastructure requirements and upgrades to guarantee acceptable levels of security, disaster management and data recovery plans for the corporate computer network

     Leading the team in the development and delivery of IT strategies/solutions to align technology from project roll out to completion

     Communicating with other technical staff to provide "endtoend" solutions to avoid conflicts between systems

     Keeping updated with IT best practice, international IT regulations and Middle East business culture to efficiently manage infrastructure complexity, including mixed operating systems, applications and services

     Managing the design and rebuild of the company’s IT infrastructure, successfully upgrading from Windows to Windows  

    ASSISTANT IT MANAGER, AAW Consulting Engineers Egypt

     Developing and implementing new systems to ensure optimum availability of resources/computer systems throughout the organization

     Preparing budgetary and manhour estimates before adapting methodology to suit cost constraints, as well as monitoring prospective business scenarios in order to carry out corrections and reengineer processes as required

     Ensuring accurate integration of operational processes into system functional specifications though effective communication with systems development and management colleagues

     Creating turnkey disaster recovery, business continuity and information lifecycle management solutions, as well as recommending enterprise solutions as appropriate 

    Career Summary cont.

     Liaising and negotiating with colleagues, vendors, suppliers and external outsourcing agents with respect to pricing, deadlines, maintenance and timely execution of daytoday operations

     Managing software licenses, providing secure access to remote system users and supporting system users

     Designing and rebuilding the IT infrastructure, upgrading from Windows to Windows  

    TECHNICAL MANAGER, SEKEM Group Egypt

     Preparing project plans to support strategic program goals, including project assessment and task planning to identify milestones, resource needs, schedule, and budget recommendations

     Overseeing technical implementation as measured against project requirements, quality targets, budgetary constraints and timelines, ensuring consistent technical deliverables in line with overall organizational technical strategy

     Auditing logbooks, communicating possible anomalies/technical emergencies to immediate superiors and suggesting appropriate corrective measures

     Projects include:

  • SEKEM Group & subsidiaries, Egypt: Design, upgrade and rebuild of IT infrastructure
  • Green Valley, Egypt: Design and implementation of wireless network
  • AlShams Agro Group, Egypt: Design and implementation of IT infrastructure
  • Salis IT Services, Egypt: Design and implementation of IT infrastructure
  •  
    SYSTEMS ADMINISTRATOR, Net.Com Egypt

     Providing effective administration of the full spectrum of IT infrastructure as well as internet/email and webhosting services

     Monitoring and maintaining hosting web servers, as well as providing technical support to clients relating to operation/software systems and upkeep of websites

     Managing the design and rebuild of the company’s IT infrastructure, upgrading from Windows NT to Windows

    Personal Details

    Languages: Fluent Arabic and English

    Health:  Excellent; nonsmoker

    Other:  Driver; full clean license 

    REFERENCES ARE AVAILABLE ON REQUEST  


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