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<pre>Array ( [var] => cut_url ) </pre> Resume for Vincent F. for IT / Technical Support / Computer & IT Services in Msida, Malta. Search More Resumes for IT / Technical Support on #UFZIP2H2L

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Resume for Vincent F. for IT / Technical Support / Computer & IT Services in Msida, Malta

Occupation: IT / Technical Support Industry: Computer & IT Services
Country: Malta City: Msida
State: Msida ZIP: MSD1106

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Personal Information
Address: “Violet”, Flat , Quarries Street, Msida, MSD, Malta
Date of Birth: rd September
Phone: +
Marital status: Married
Driver License: Category B
Career Objective
To obtain a challenging position where more than years of experience in IT will add
value to your company. Seeking position of IT Manager, IT Systems Engineer, Networks
Administrator or IT Systems Administrator.
Summary of Skills
• Microsoft Windows / environments planning, installation, administration,
maintenance and troubleshooting.
• HPUX/Linux systems planning, installation, administration, maintenance, support and
• Networks LAN design, installation, administration, security and troubleshooting.
• HP equipment maintenance, troubleshooting and diagnostics HP
Proliant/Bladesystem/Integrity, HP MSA/EVA Storageworks storage systems, HP MSL
Storageworks tape drive and libraries, HP Procurve networking
• Dell equipment maintenance, troubleshooting and diagnostics Dell Poweredge
servers, Dell Powervault/EMC Storage systems, Dell Equallogic Storage Systems,
Dell Compellent Storage systems, Dell PowerVault tape drives and libraries, Dell
Powerconnect networking
• Managing people and delegating onsite and remote support calls to colleagues
and myself.
• Assigning new IT projects to colleagues according to their skills and keeping informed
about the progress of such projects.
• HP, Dell, Cisco, Linksys, Mikrotik networking equipment experience and
• Customer support experience, be it on site support or on the phone/remote/email.
• Proficient Languages: English, Maltese, Italian
• Basic Languages: French, Russian
• Certifications in HP, Dell, Cisco, VMware.
• Ability to work on call on a x basis under strict deadlines.
• Maintain professional working relationships with clients and colleagues
• Able to maintain sensitive and confidential corporate information
• Maintain professional competence through continuing education and personal exploration
of uptodate technologies.
• Managing and delegating skills
Employment history
Enterprise Support Engineer
Intercomp Ltd. HP Preferred Partner and Dell Official Distributor in Malta
Achievements and responsibilities
• : Employed primarily to look after Missioncritical customers having HP
UX based installations. Trained and certified in HPUX
MC/ServiceGuard clustering software during this time.
• : HP merger happened, which reshuffled Intercomp’s strategy. I
broadened my knowledge and working expertise on the Windows servers at this
time, supporting HP Proliant and Dell Poweredge Xeonbased servers as well
and continuing to support the HPUX servers. Certified in Dell servers.
• : Proficiency and interest in Storage started at this stage. Trained in
HP MSA and HP EVA storage systems. SAN and EBS design became part of my
responsibilities, expanding my responsibilities to design and implementation rather
than troubleshooting and repair alone.
• : Interest in virtualization hardware and software like server Blades,
VMWare, Veeam Backup and Replication, HyperV. Started to design and
implement virtualized solutions for clients using these technologies. Also,
networking became one of my specialties when I became CCNA certified and
started to configure Cisco ASA routers, HP Procurve and Dell Powerconnect
switches for customers.
• present: Continued to broaden my SAN infrastructure knowledge with
training and certification in Dell Equallogic and Dell Compellent SAN hardware
Senior Enterprise Support Engineer
Intercomp Marketing Ltd. Dell Official Distributor in Malta
New responsibilities
• Managing the daytoday running of the Enterprise Support Group ESG within
Intercomp whilst remaining oncall x and supporting clients myself.
• Delegating onsite and remote support calls and projects implementation to the other
ESG colleagues and myself as necessary.
• Taking care of support contracts renewals and maintaining and signing new support
contracts making sure that the necessary parts in stock are up to date with the
contracts’ demands.
• Maintaining support contracts parts in stock up to date, reordering parts as
IT Certifications
• HP MultiUser System Product Support Environment Certification
• HP MissionCritical System Product Support Environment Certification
• APC – HP Enterprise Storage Solutions
• CSA – HPUX v
• CSE – HPUX v v
• APC – HP Integrity Servers
• AIS – HP Intergrity Servers
• ASE – HP Integrity Servers
• APS – HP Storageworks MSA and MSA
• APS – HP Storageworks MSL Tape Libraries
• AIS – HP Storageworks
• Dell Certified Systems Expert – Associate Server V
• Dell Certified Systems Expert – ESF Level – Version .
• Dell Certified Systems Expert – Equallogic Upskill
• Dell Certified Systems Expert – Compellent Essentials
• Cisco Certified Network Administrator CCNA
• VMware Technical Sales Professional . VTSP
• VMware Certified Professional . VCP
Tertiary Education
• Bachelor of Science in Information Technology – : A year degree at
the University of Malta, specializing in Computer Engineering. Written Thesis
“Speech Recognition in Noisy Background”. This thesis specialized in improving
speech recognition under different noisy conditions.
Other Certificates
• year Russian Language course at the Russian Centre for Science and Culture
Malta – Completed with Grade Credit
• Computer Hardware and networking in general
• Playing Drums
• Chess
• Sudoku
• World of Warcraft
Additional Information: I will be happy to provide hardcopies/softcopies of certificates,
reference letters and other information upon request.

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