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<pre>Array ( [var] => cut_url ) </pre> Resume for Jonathan M. for IT / Technical Support / Computer & IT Services in Manchester, New Hampshire. Search More Resumes for IT / Technical Support on Resumark.com #UMVQ9RBDE
 

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Resume for Jonathan M. for IT / Technical Support / Computer & IT Services in Manchester, New Hampshire




Occupation: IT / Technical Support Industry: Computer & IT Services
Country: United States City: Manchester
State: New Hampshire ZIP: 03103



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Jonathan G. M.

Beech Hill Ave,

Manchester, NH

 

PROFESSIONAL SUMMARY 

Experienced technician pursuing a new opportunity to work with enterprise customers in a role as lead solutions engineer and support specialist. I have developed skills over years of progressively responsible and diverse experience, successfully providing solutions which meet the unique needs of a demanding customer base. I am focused and driven to consistently overachieve performance goals.  I enjoy working and collaborating with technical professionals in providing nd line support in a team environment.

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACCOMPLISHMENTS  

Diebold, Inc., Londonderry, NH            

Customer Solutions Engineer II – Team Leader  

     

In concert with area management and customers, provided a Level II line of support for customers in and out of assigned territory. Supplied key data for management used for costing and other business purposes.  Supervised a team of solutions engineers. Key accomplishments include:

  • Tracked performance of team and individual performance of team methods by analyzing data and proposing resolutions which included streamlining the organization and better equipping vehicles.  Such methods resulted in cost savings, and reduction of travel and installation time.
  • Provided nd line of support to customers in and out of the assigned territory resulting in reduced time to resolution of customer problems.
  • Analyzed data to detect performance issues and provided corrective service, resulting in reduction of time, errors and costs while maximizing customer service.
  • Provided technical expertise in troubleshooting network communication issues.  Specifically tested communication ports TCP/IP, BiSync, Dialup protocols and worked closely with network support to detect performance issue and provide corrective service actions.
  • Recorded and reported accurate service data for over terminals. 
  • Performed troubleshooting and resolved complex hardware and software issues in a Windows //XP environment.
  • Attended over hours of intense product training.
  •  

    Customer Solutions Engineer I             

  • Lead tech performed numerous software installation projects throughout New England with regional travel weekly.
  • Provided support for financial institutions in relation to faulty equipment and escalated chronic issues to senior technicians for support.
  • Attended over hours of hands on technical training in regards to electromechanical equipment.
  •  

    Diebold, Inc., Customer Solutions Engineer I continued

  • Scheduled meetings with various vendors to collectively correct performance issues and ensure product reliability.
  • Developed a working knowledge of all operating standards, practices, and procedures.
  •  

    ShadeTree Landscaping, Auburn, NH          

    Landscape Maintenance Technician       

    Provided and performed landscape solutions to customers while enrolled in college.

  • General equipment maintenance.
  • Assisted in design and construction of landscapes.
  •  

    Merchants Automotive Group locations in NH      

    Rental Manager Trainee                                            

  • Generated new business by implementing sales and marketing concepts which increased revenue by $, each month.
  • Consistently improved branch revenue by establishing and maintaining relationships with business owners and executives.
  • Performed management functions including supervision of daily operations, accounts receivable, and employee management and training.
  • Provided immediate resolution of customer service issues in fast paced environment resulting in customer retention and good will.
  •  

    EDUCATION

  • Currently studying for A+ certification – / projected completion
  • MicroComputer Support Specialist Program
  •    Hesser College, Manchester, NH 

  • Pinkerton Academy, Derry, NH
  • SPECIAL TRAINING  
  • / Enhanced Note Acceptor: Cash depositor device for ATM deposit imaging
  • / Deposit Automation: Imaging devices for check and cash ATM deposits
  • / Express Cash Delivery / Express Cash Recycler: Advanced Function Dispensers and miniterminal setup and configuration
  • / Cash Source Plus /: Software configuration and hardware functions
  • / Opteva Terminals:  Hardware functions to component level, troubleshooting and maintenance, installation and configuration of software
  • / MDS /i/ix Series: Indepth hardware / component training, software and communications troubleshooting
  • / ATM Basics: Basic operations of ATM machines
  • / Basic Combination Locks: Assembly and disassembly of locks, lock functions
  • Business Improvement Systems I, II training
  • Sales Training Classes:  Khoury Consulting Group

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